Role Description Canopie is a digital maternal health company supporting pregnant and postpartum individuals through structured, evidence-based support, education, and care navigation. We meet members where they are offering fully virtual access to coaching, classes, and clinical resources across the perinatal journey. We are building a more inclusive and responsive model of care; one that recognizes the value of lived experience alongside clinical expertise. Decisions that shape the pregnancy and postpartum experience are deeply personal. Individuals navigating this time benefit from support that reflects real, lived understanding, not just clinical guidance. Maternal Health Peer Specialists play a critical role in the care continuum by offering empathetic, experience-informed support. This role helps ensure members feel seen, understood, and empowered to make decisions that align with their own values, needs, and circumstances. Peer support is not about directing decisions—it’s about creating space, sharing perspective when appropriate, and helping members navigate what feels right for them. What You’ll Do - Provide virtual peer support to members across pregnancy and postpartum, grounded in lived experience - Offer empathetic listening, validation, and encouragement through key perinatal transitions - Share personal insights when appropriate to normalize experiences and reduce isolation - Conduct outreach and engagement using structured workflows and communication tools - Support members in navigating common challenges (emotional wellbeing, identity shifts, recovery, feeding, sleep, returning to work) - Encourage connection to Canopie services (coaching, classes, clinical care) based on member needs - Recognize when additional or clinical support may be needed and follow defined escalation pathways - Document interactions clearly and consistently within Canopie’s platform - Communicate with members via phone, video, and secure messaging - Participate in training, supervision, and peer support development Scope & Boundaries - This is a non-clinical role and does not provide medical or mental health treatment - Peer Specialists do not diagnose or direct care decisions - The focus is on support, connection, and helping members navigate available resources - Clear escalation pathways are in place for clinical or higher-risk needs Qualifications - Lived experience with pregnancy and/or the postpartum period within the last ~3–5 years - Ability to thoughtfully reflect on and use personal experience to support others in a balanced, appropriate way - Some experience in maternal health, peer support, community-based work, or caregiving roles - Comfortable providing virtual support and building connection in a digital environment - Strong interpersonal and communication skills with a warm, non-judgmental approach - Ability to follow structured workflows while maintaining authenticity in interactions - Strong digital literacy (video platforms, messaging tools, documentation systems) - Reliable, organized, and responsive in a remote setting Preferred - Experience in peer support roles (formal or informal) - Exposure to perinatal mental health, coaching, or support groups - Background working with diverse or underserved populations - Bilingual (Spanish/English) Schedule & Commitment - Part-time contractor role (approximately 20 hours/week; varies by program needs) - Availability during business hours required; evening and weekend availability is a plus - Fully remote, digital-first care model - Ongoing clinical training, peer consultation, and supervision - Opportunity to help build equitable access to maternal health support at scale

Title: Property Adjuster Specialist - Desk Location: Remote, United States Type: Full-Time Job Description: Location Colorado Springs, Colorado; Phoenix, Arizona; San Antonio, Texas Job ID R0117703 Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Property Adjuster Specialist , you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyzes coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. This is an hourly, non-exempt position with paid overtime available. This is a Desk-based/Non-inspect role for the Pacific Time Zone, Mountain Time Zone (Including the state of Arizona) and Central Time Zone. This role is remote eligible for candidates located or willing to self-relocate to Pacific, Mountain or Central Time Zone continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 3 days per week. What you'll do: - Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability. - Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. - Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. - Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies. - Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes. - Maintains accurate, thorough, and current claim file documentation throughout the claims process. - Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims. - Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. - May be assigned CAT deployment travel with minimal notice during designated CATs. - Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. - Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience. - Adjusts complex claims with attorney involvement. - Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. - May require travel to resolve claims, attend training, and conduct in-person inspections. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - High School Diploma or General Equivalency Diploma required. - 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages. - Advanced knowledge of estimating losses using Xactimate or similar tools and platforms. - Proficient knowledge of residential construction. - Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations. - Proficient negotiation, investigation, communication, and conflict resolution skills. - Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills. - Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed. - Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: - US military experience through military service or a military spouse/domestic partner - 5 years of prior experience handling higher severity/complex losses (i.e. vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.) - Prior experience adjusting property claims using virtual technologies - Prior property adjuster experience handling DWG, APS and ALE adjustments - Industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing) - Xactimate Level 1 and/or Level 2 certification - Experience handling Property Mitigation - Prior deployments in support of catastrophes - Currently hold an active Adjuster License - Currently reside or willing to self-relocate to Pacific Time Zone, Mountain Time Zone (Including the state of Arizona) or Central Time Zone Physical Demand Requirements: - May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. - May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license. - May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. - May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $69,920.00 - $133,620.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Title: Health Specialist (RN, Remote and Temporary) Location: United States Job Description: Description & Requirements The Health Specialist role is to provide advanced and accurate clinical inquiry responses to health related, disease control and prevention issues, including questions related to bioterrorism, first responders and national emergency situations from medical and other health care professionals, educators, and government agencies. Please note, you must be available to work an 8-hour shift between the hours of 8:00am - 8:00pm EST Monday - Friday. This is a temporary position that requires you to use your own personal equipment. See below for computer equipment and internet requirements. Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals. - Provides medical subject matter expertise. - Performs advanced database searches. - Composes documents, reports, and correspondence. - Documents all incoming inquiries. - Participates in special projects as required. - Provide advanced clinical inquiry responses (verbal and written) to health related inquiries from consumers, educators and medical/health professionals including State and local health departments and other government offices. - Provide subject matter expertise on CDC topics covered by CDC-INFO which includes HIV/AIDS, Immunizations, Environmental Health, NIOSH; Tuberculosis and Statistics, to name a few. - Respond to inquiries resulting from current events, such as food outbreaks, natural disasters and other events. - Perform advanced database searches. - Perform assigned work in accordance with quality assurance measures. - Respond to medical personnel and clinicians in both verbal and written formats. Minimum Requirements - High School diploma or equivalent with 2-4 years of experience. - May have additional training or education in area of specialization. - Bachelor's Degree in Nursing and current RN license is required. - Experience in medical, scientific and public health discipline. - Clinical knowledge of and experienced in CDC related topics. - Proficient internet search skills. - Working knowledge of Microsoft Office and ability to learn and utilize software applications. - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills. - Ability to work independently and communicate effectively. - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks. Please Note: This position requires the use of your own personal device. Home Office Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net). - Minimum 5mpbs upload speed. - Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home internet router. - Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 (Windows 11 is preferred) or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3) - Private and secure work area and adequate power source. - Must currently and permanently reside in the Continental US. - Must have a smartphone which will be required to log into Maximus systems (not used for work purposes). - Must have a Web Cam for training and occasional internal meetings. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Role Description We are seeking a detail-oriented and highly collaborative Process Documentation & Knowledge Management Specialist to support enterprise-wide process standardization. This role will work across all business units—including Sales, Customer Success, Service Delivery, PMO, Finance, and Support—to capture, formalize, and centralize operational processes into a single, structured repository. The ideal candidate thrives in fast-paced environments, can quickly understand complex workflows, and has a passion for bringing clarity and structure to how teams operate. Process Discovery & Documentation - Partner with cross-functional teams and Subject Matter Experts (SMEs) to document current-state workflows - Convert informal processes and tribal knowledge into structured documentation - Develop: - Standard Operating Procedures (SOPs) - Process maps and workflows - Checklists and playbooks Knowledge Repository Management - Organize, maintain, and update the knowledge repository for accurate and easy user access - Efficiently organize, maintain, and update the company's knowledge base to ensure easy access and up-to-date information for all employees - Build and maintain a centralized documentation repository (SharePoint, Confluence, or similar) - Organize documentation for ease of access, usability, and scalability - Implement standards for: - Document templates - Version control - Review and approval workflows Cross-Functional Alignment - Engage with teams across Sales, PMO, Delivery, Support, Finance, and Operations - Identify process gaps, redundancies, and inconsistencies - Drive standardization to improve handoffs and accountability Continuous Improvement - Regularly review and update documentation to ensure accuracy and relevance - Identify opportunities to streamline workflows and reduce manual effort - Support audit readiness and compliance initiatives Adoption & Enablement - Train teams on how to access and use the documentation repository - Promote adoption of standardized processes across the organization - Serve as a central resource for documentation best practices Qualifications - 3–6+ years of experience in process documentation, technical writing, or operations - Proven experience creating SOPs, workflows, and structured documentation - Strong ability to work cross-functionally with global teams - Excellent written and verbal communication skills - High attention to detail and strong organizational skills Requirements - Experience in IT Services, Managed Services, or Consulting environments (preferred) - Familiarity with tools such as SharePoint, Confluence, or similar platforms (preferred) - Experience with process mapping tools (Lucidchart, Visio, Miro, etc.) (preferred) - Understanding of ITIL or operational best practices (preferred) - Exposure to systems like Autotask, HubSpot, or similar platforms (preferred) Success Metrics (First 90–120 Days) - Establish a centralized documentation repository structure - Deliver baseline documentation across key teams (Sales, PMO, Support, Customer Success) - Implement standardized templates and governance processes - Achieve adoption and active usage across departments Why This Role Matters This role is critical to scaling ProArch’s operations by: - Eliminating inconsistent and undocumented workflows - Improving efficiency and reducing manual effort - Enabling cross-team alignment and accountability - Supporting long-term growth and operational maturity