Title: Health Specialist (RN, Remote and Temporary) Location: United States Job Description: Description & Requirements The Health Specialist role is to provide advanced and accurate clinical inquiry responses to health related, disease control and prevention issues, including questions related to bioterrorism, first responders and national emergency situations from medical and other health care professionals, educators, and government agencies. Please note, you must be available to work an 8-hour shift between the hours of 8:00am - 8:00pm EST Monday - Friday. This is a temporary position that requires you to use your own personal equipment. See below for computer equipment and internet requirements. Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals. - Provides medical subject matter expertise. - Performs advanced database searches. - Composes documents, reports, and correspondence. - Documents all incoming inquiries. - Participates in special projects as required. - Provide advanced clinical inquiry responses (verbal and written) to health related inquiries from consumers, educators and medical/health professionals including State and local health departments and other government offices. - Provide subject matter expertise on CDC topics covered by CDC-INFO which includes HIV/AIDS, Immunizations, Environmental Health, NIOSH; Tuberculosis and Statistics, to name a few. - Respond to inquiries resulting from current events, such as food outbreaks, natural disasters and other events. - Perform advanced database searches. - Perform assigned work in accordance with quality assurance measures. - Respond to medical personnel and clinicians in both verbal and written formats. Minimum Requirements - High School diploma or equivalent with 2-4 years of experience. - May have additional training or education in area of specialization. - Bachelor's Degree in Nursing and current RN license is required. - Experience in medical, scientific and public health discipline. - Clinical knowledge of and experienced in CDC related topics. - Proficient internet search skills. - Working knowledge of Microsoft Office and ability to learn and utilize software applications. - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills. - Ability to work independently and communicate effectively. - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks. Please Note: This position requires the use of your own personal device. Home Office Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net). - Minimum 5mpbs upload speed. - Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home internet router. - Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 (Windows 11 is preferred) or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3) - Private and secure work area and adequate power source. - Must currently and permanently reside in the Continental US. - Must have a smartphone which will be required to log into Maximus systems (not used for work purposes). - Must have a Web Cam for training and occasional internal meetings. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Role Description We are seeking a detail-oriented and highly collaborative Process Documentation & Knowledge Management Specialist to support enterprise-wide process standardization. This role will work across all business units—including Sales, Customer Success, Service Delivery, PMO, Finance, and Support—to capture, formalize, and centralize operational processes into a single, structured repository. The ideal candidate thrives in fast-paced environments, can quickly understand complex workflows, and has a passion for bringing clarity and structure to how teams operate. Process Discovery & Documentation - Partner with cross-functional teams and Subject Matter Experts (SMEs) to document current-state workflows - Convert informal processes and tribal knowledge into structured documentation - Develop: - Standard Operating Procedures (SOPs) - Process maps and workflows - Checklists and playbooks Knowledge Repository Management - Organize, maintain, and update the knowledge repository for accurate and easy user access - Efficiently organize, maintain, and update the company's knowledge base to ensure easy access and up-to-date information for all employees - Build and maintain a centralized documentation repository (SharePoint, Confluence, or similar) - Organize documentation for ease of access, usability, and scalability - Implement standards for: - Document templates - Version control - Review and approval workflows Cross-Functional Alignment - Engage with teams across Sales, PMO, Delivery, Support, Finance, and Operations - Identify process gaps, redundancies, and inconsistencies - Drive standardization to improve handoffs and accountability Continuous Improvement - Regularly review and update documentation to ensure accuracy and relevance - Identify opportunities to streamline workflows and reduce manual effort - Support audit readiness and compliance initiatives Adoption & Enablement - Train teams on how to access and use the documentation repository - Promote adoption of standardized processes across the organization - Serve as a central resource for documentation best practices Qualifications - 3–6+ years of experience in process documentation, technical writing, or operations - Proven experience creating SOPs, workflows, and structured documentation - Strong ability to work cross-functionally with global teams - Excellent written and verbal communication skills - High attention to detail and strong organizational skills Requirements - Experience in IT Services, Managed Services, or Consulting environments (preferred) - Familiarity with tools such as SharePoint, Confluence, or similar platforms (preferred) - Experience with process mapping tools (Lucidchart, Visio, Miro, etc.) (preferred) - Understanding of ITIL or operational best practices (preferred) - Exposure to systems like Autotask, HubSpot, or similar platforms (preferred) Success Metrics (First 90–120 Days) - Establish a centralized documentation repository structure - Deliver baseline documentation across key teams (Sales, PMO, Support, Customer Success) - Implement standardized templates and governance processes - Achieve adoption and active usage across departments Why This Role Matters This role is critical to scaling ProArch’s operations by: - Eliminating inconsistent and undocumented workflows - Improving efficiency and reducing manual effort - Enabling cross-team alignment and accountability - Supporting long-term growth and operational maturity

Title: AR Credit Collection Specialist Location: Sheboygan, WI 53081, USA Job Description: Job Category: Finance & Accounting Requisition Number: ARCRE007195 - Full-Time - Hybrid - Locations Showing 1 location Corporate Office, Taylor North, Sheboygan, WI Sheboygan, WI 53081, USA Job Details Description Rockline is a privately held manufacturer and distributor of consumer packaged goods, known for producing high-quality products used by millions of consumers every day. We are committed to innovation, operational excellence, and living our RRITE Values—Renew, Respect, Integrity, Teamwork, and Excellence. Position Summary The AR Credit Collection Specialist is responsible for managing customer accounts, resolving discrepancies, and supporting accurate and timely cash collection. This role works cross-functionally with Credit, Cash Application, Customer Service, and Sales teams to ensure customer accounts are maintained in alignment with company credit policies and financial controls. The position plays a key role in reporting, dispute resolution, and process improvement through automation and system optimization. This role is primarily remote, with an expectation to attend in-office meetings once per month at our Sheboygan Corporate Office. Key Responsibilities - Review and investigate past due invoices; maintain accurate collection notes and log payments using automated workflows - Perform customer account reconciliations; research and resolve discrepancies including short pays, pricing issues, and unapplied cash - Escalate delinquent, high-risk, or disputed accounts in accordance with credit policy - Partner with the Credit Manager on credit holds, releases, account reviews, and new customer setup and evaluation - Collaborate with Cash Application to research and resolve misapplied or unapplied cash and ensure account accuracy - Work with EDI teams to resolve invoice issues and partner with order entry to address billing concerns - Contribute to continuous improvement through process optimization and automation - Demonstrate commitment to Rockline’s RRITE Values and maintain a high standard of accuracy and safety in all work - Support additional projects and responsibilities as needed Qualifications - High school diploma or GED (or equivalent) required; plus 4+ years of experience in accounting or a business-related role within a manufacturing environment - Strong knowledge of general accounting practices and understanding of debits and credits - Experience with Accounts Receivable functions, including credit and collections - Proficiency in Microsoft Office; experience with JD Edwards, DocuShare, and High Radius preferred - Strong analytical, problem-solving, and critical thinking skills - Excellent organizational skills with strong attention to detail and accuracy - Effective communication skills, both written and verbal, with the ability to collaborate across functions - Advanced Excel skills (pivot tables, lookups, automation tools) preferred FLSA Status: Non Exempt Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Title: PayCare Specialist Location: Remote Job Description: Open Position: PayCare Specialist – Anesthesia Reports to: Manager, Customer Support Location: Remote Schedule: 8am - 5pm CST About Us: At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team. What We’re Looking For: We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. Why Join Us: At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success. Overview: As part of the No Surprises Act initiative, the PayCare Specialist plays a critical role in proactively communicating with patients regarding anesthesia service charges prior to their scheduled procedures. This role ensures patients are informed of their financial responsibility and are given the opportunity to make payments in advance, allowing them to focus on their care and recovery. This position requires a high level of professionalism, empathy, attention to detail, and strict adherence to compliance and patient privacy standards. Responsibilities: - Conduct outbound calls to patients who meet defined criteria, following a structured cadence, to communicate anesthesia-related charges prior to procedures - Handle inbound calls from patients returning outreach or seeking clarification regarding their financial responsibility - Provide clear, accurate, and empathetic communication to ensure patients understand their charges and available options - Process secure credit card payments over the phone in compliance with company policies and HIPAA regulations - Maintain accurate and detailed documentation of all patient interactions and payment transactions within designated systems - Navigate multiple systems while on calls to efficiently access and update patient information - Appropriately route or escalate inquiries to other departments when necessary - Follow established scripts and workflows while adapting communication style to meet patient needs - Ensure all interactions align with compliance, privacy, and regulatory requirements - Handle sensitive patient and payment information with a high level of accuracy, professionalism, and confidentiality Trust & Patient Experience: This role is a position of trust, as it involves collecting sensitive patient and payment information over the phone. It is essential that all interactions are handled with the highest level of accuracy, professionalism, and care. Paycare Specialists are expected to: - Create a comfortable and reassuring experience for patients when discussing financial information - Demonstrate strong attention to detail to ensure accurate data entry and payment processing - Maintain strict adherence to security protocols and HIPAA guidelines - Communicate clearly and confidently to build trust and credibility with each patient Key Performance Indicators (KPIs): - Call Volume: Handle approximately 320–400 inbound and outbound calls per week, maintaining productivity and quality standards - Responsiveness: Ensure all inbound calls are answered or returned promptly, with a strong focus on timely follow-up - Patient Outreach: Complete all outbound calls within the established cadence, ensuring no eligible patients are missed - Documentation Accuracy: Maintain complete and accurate records of all patient interactions and transactions - Compliance: Adhere to all HIPAA and company policies during every interaction - Note: While collecting payments is a positive outcome, the primary goal of this role is to ensure patients are informed, supported, and prepared prior to their procedure. Qualifications: - Strong verbal communication and customer service skills, with the ability to handle sensitive conversations professionally - Ability to build trust and rapport with patients, especially when handling financial information - Comfortable working in a high-volume, phone-based environment - Ability to multitask, including navigating systems while engaging with patients - Detail-oriented with strong documentation and organizational skills - Ability to work both independently and collaboratively in a team environment - Self-motivated with the ability to manage time and meet performance expectations Requirements: - Minimum 18 years of age - Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality - Experience with credit card payment processing preferred - Prior experience in customer service, healthcare, or call center environments preferred Impact of the Role This role directly contributes to improving the patient financial experience, reducing post-procedure billing confusion, and supporting overall operational efficiency. By ensuring patients are informed ahead of time, Paycare Specialists help create a smoother and more positive care journey. Team Culture + Values: - One Team: We win together, support each other, and share credit. - Inclusion: We respect differences and welcome every voice. - Transparency: We’re open, honest, and clear about our goals. - Agility: We move fast, test ideas, and learn as we go. - Empathy: We listen, care, and anticipate others’ needs. - Growth Mindset: We stay curious, keep learning, and aim to improve every day. - Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work. Perks & Benefits: - Remote work environment - Health benefits paid for employees - Flexible Paid Time Off Policy - 11 company holidays per year - Paid parental leave - 401K with matching contributions - Learning and development allowance - A diverse, inclusive, and fun team! HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.