Role Description We are seeking a detail-oriented and highly collaborative Process Documentation & Knowledge Management Specialist to support enterprise-wide process standardization. This role will work across all business units—including Sales, Customer Success, Service Delivery, PMO, Finance, and Support—to capture, formalize, and centralize operational processes into a single, structured repository. The ideal candidate thrives in fast-paced environments, can quickly understand complex workflows, and has a passion for bringing clarity and structure to how teams operate. Process Discovery & Documentation - Partner with cross-functional teams and Subject Matter Experts (SMEs) to document current-state workflows - Convert informal processes and tribal knowledge into structured documentation - Develop: - Standard Operating Procedures (SOPs) - Process maps and workflows - Checklists and playbooks Knowledge Repository Management - Organize, maintain, and update the knowledge repository for accurate and easy user access - Efficiently organize, maintain, and update the company's knowledge base to ensure easy access and up-to-date information for all employees - Build and maintain a centralized documentation repository (SharePoint, Confluence, or similar) - Organize documentation for ease of access, usability, and scalability - Implement standards for: - Document templates - Version control - Review and approval workflows Cross-Functional Alignment - Engage with teams across Sales, PMO, Delivery, Support, Finance, and Operations - Identify process gaps, redundancies, and inconsistencies - Drive standardization to improve handoffs and accountability Continuous Improvement - Regularly review and update documentation to ensure accuracy and relevance - Identify opportunities to streamline workflows and reduce manual effort - Support audit readiness and compliance initiatives Adoption & Enablement - Train teams on how to access and use the documentation repository - Promote adoption of standardized processes across the organization - Serve as a central resource for documentation best practices Qualifications - 3–6+ years of experience in process documentation, technical writing, or operations - Proven experience creating SOPs, workflows, and structured documentation - Strong ability to work cross-functionally with global teams - Excellent written and verbal communication skills - High attention to detail and strong organizational skills Requirements - Experience in IT Services, Managed Services, or Consulting environments (preferred) - Familiarity with tools such as SharePoint, Confluence, or similar platforms (preferred) - Experience with process mapping tools (Lucidchart, Visio, Miro, etc.) (preferred) - Understanding of ITIL or operational best practices (preferred) - Exposure to systems like Autotask, HubSpot, or similar platforms (preferred) Success Metrics (First 90–120 Days) - Establish a centralized documentation repository structure - Deliver baseline documentation across key teams (Sales, PMO, Support, Customer Success) - Implement standardized templates and governance processes - Achieve adoption and active usage across departments Why This Role Matters This role is critical to scaling ProArch’s operations by: - Eliminating inconsistent and undocumented workflows - Improving efficiency and reducing manual effort - Enabling cross-team alignment and accountability - Supporting long-term growth and operational maturity

Title: AR Credit Collection Specialist Location: Sheboygan, WI 53081, USA Job Description: Job Category: Finance & Accounting Requisition Number: ARCRE007195 - Full-Time - Hybrid - Locations Showing 1 location Corporate Office, Taylor North, Sheboygan, WI Sheboygan, WI 53081, USA Job Details Description Rockline is a privately held manufacturer and distributor of consumer packaged goods, known for producing high-quality products used by millions of consumers every day. We are committed to innovation, operational excellence, and living our RRITE Values—Renew, Respect, Integrity, Teamwork, and Excellence. Position Summary The AR Credit Collection Specialist is responsible for managing customer accounts, resolving discrepancies, and supporting accurate and timely cash collection. This role works cross-functionally with Credit, Cash Application, Customer Service, and Sales teams to ensure customer accounts are maintained in alignment with company credit policies and financial controls. The position plays a key role in reporting, dispute resolution, and process improvement through automation and system optimization. This role is primarily remote, with an expectation to attend in-office meetings once per month at our Sheboygan Corporate Office. Key Responsibilities - Review and investigate past due invoices; maintain accurate collection notes and log payments using automated workflows - Perform customer account reconciliations; research and resolve discrepancies including short pays, pricing issues, and unapplied cash - Escalate delinquent, high-risk, or disputed accounts in accordance with credit policy - Partner with the Credit Manager on credit holds, releases, account reviews, and new customer setup and evaluation - Collaborate with Cash Application to research and resolve misapplied or unapplied cash and ensure account accuracy - Work with EDI teams to resolve invoice issues and partner with order entry to address billing concerns - Contribute to continuous improvement through process optimization and automation - Demonstrate commitment to Rockline’s RRITE Values and maintain a high standard of accuracy and safety in all work - Support additional projects and responsibilities as needed Qualifications - High school diploma or GED (or equivalent) required; plus 4+ years of experience in accounting or a business-related role within a manufacturing environment - Strong knowledge of general accounting practices and understanding of debits and credits - Experience with Accounts Receivable functions, including credit and collections - Proficiency in Microsoft Office; experience with JD Edwards, DocuShare, and High Radius preferred - Strong analytical, problem-solving, and critical thinking skills - Excellent organizational skills with strong attention to detail and accuracy - Effective communication skills, both written and verbal, with the ability to collaborate across functions - Advanced Excel skills (pivot tables, lookups, automation tools) preferred FLSA Status: Non Exempt Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Title: PayCare Specialist Location: Remote Job Description: Open Position: PayCare Specialist – Anesthesia Reports to: Manager, Customer Support Location: Remote Schedule: 8am - 5pm CST About Us: At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team. What We’re Looking For: We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. Why Join Us: At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success. Overview: As part of the No Surprises Act initiative, the PayCare Specialist plays a critical role in proactively communicating with patients regarding anesthesia service charges prior to their scheduled procedures. This role ensures patients are informed of their financial responsibility and are given the opportunity to make payments in advance, allowing them to focus on their care and recovery. This position requires a high level of professionalism, empathy, attention to detail, and strict adherence to compliance and patient privacy standards. Responsibilities: - Conduct outbound calls to patients who meet defined criteria, following a structured cadence, to communicate anesthesia-related charges prior to procedures - Handle inbound calls from patients returning outreach or seeking clarification regarding their financial responsibility - Provide clear, accurate, and empathetic communication to ensure patients understand their charges and available options - Process secure credit card payments over the phone in compliance with company policies and HIPAA regulations - Maintain accurate and detailed documentation of all patient interactions and payment transactions within designated systems - Navigate multiple systems while on calls to efficiently access and update patient information - Appropriately route or escalate inquiries to other departments when necessary - Follow established scripts and workflows while adapting communication style to meet patient needs - Ensure all interactions align with compliance, privacy, and regulatory requirements - Handle sensitive patient and payment information with a high level of accuracy, professionalism, and confidentiality Trust & Patient Experience: This role is a position of trust, as it involves collecting sensitive patient and payment information over the phone. It is essential that all interactions are handled with the highest level of accuracy, professionalism, and care. Paycare Specialists are expected to: - Create a comfortable and reassuring experience for patients when discussing financial information - Demonstrate strong attention to detail to ensure accurate data entry and payment processing - Maintain strict adherence to security protocols and HIPAA guidelines - Communicate clearly and confidently to build trust and credibility with each patient Key Performance Indicators (KPIs): - Call Volume: Handle approximately 320–400 inbound and outbound calls per week, maintaining productivity and quality standards - Responsiveness: Ensure all inbound calls are answered or returned promptly, with a strong focus on timely follow-up - Patient Outreach: Complete all outbound calls within the established cadence, ensuring no eligible patients are missed - Documentation Accuracy: Maintain complete and accurate records of all patient interactions and transactions - Compliance: Adhere to all HIPAA and company policies during every interaction - Note: While collecting payments is a positive outcome, the primary goal of this role is to ensure patients are informed, supported, and prepared prior to their procedure. Qualifications: - Strong verbal communication and customer service skills, with the ability to handle sensitive conversations professionally - Ability to build trust and rapport with patients, especially when handling financial information - Comfortable working in a high-volume, phone-based environment - Ability to multitask, including navigating systems while engaging with patients - Detail-oriented with strong documentation and organizational skills - Ability to work both independently and collaboratively in a team environment - Self-motivated with the ability to manage time and meet performance expectations Requirements: - Minimum 18 years of age - Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality - Experience with credit card payment processing preferred - Prior experience in customer service, healthcare, or call center environments preferred Impact of the Role This role directly contributes to improving the patient financial experience, reducing post-procedure billing confusion, and supporting overall operational efficiency. By ensuring patients are informed ahead of time, Paycare Specialists help create a smoother and more positive care journey. Team Culture + Values: - One Team: We win together, support each other, and share credit. - Inclusion: We respect differences and welcome every voice. - Transparency: We’re open, honest, and clear about our goals. - Agility: We move fast, test ideas, and learn as we go. - Empathy: We listen, care, and anticipate others’ needs. - Growth Mindset: We stay curious, keep learning, and aim to improve every day. - Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work. Perks & Benefits: - Remote work environment - Health benefits paid for employees - Flexible Paid Time Off Policy - 11 company holidays per year - Paid parental leave - 401K with matching contributions - Learning and development allowance - A diverse, inclusive, and fun team! HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.

Title: Wellness Education Specialist II - Hybrid - Variable Shifts - Per Diem Location: Hybrid San Diego Job Description: Hours: Shift Start Time: Variable Shift End Time: Variable AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Weekend Requirements: No Weekends On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $37.580 - $48.490 - $54.300 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. This position primarily provides coverage for LOA, PTO, and departmental needs. What You Will Do Provide condition specific health education and create health management strategies for patients based on medical conditions and physician orders. Utilize evidence-based health education and behavioral coaching techniques to engage patients in chronic disease self-management strategies. Deliver patient education programs in the classroom, telephonically and as webinars. Act as a resource to the department and for media events in area of clinical expertise. As part of the SRS Continuum of Care, develop and deliver data driven health education and disease-management programs. Required Qualifications - Bachelor's Degree in a health-related field. - 2 Years experience in patient education, skilled behavioral coaching or chronic disease self-management education. - CDR Registered Dietitian (RD) - Commission on Dietetic Registration (CDR) OR California Respiratory Care Practitioners (RCP) - Respiratory Care Board of CA -REQUIRED Preferred Qualifications - Master's Degree in a health-related field. - Experience in a health care system. Essential Functions - Clinical leadership Develops, implements, and monitors patient care plans to meet the unique clinical needs (ie nutrition, asthma management, tobacco cessation) of the patient and provides appropriate follow up and education as needed. Acts as a clinical expert within the department and maintains current knowledge of evidence-based practices to serve as a resource to colleagues, physicians, patients, and the community. Supports entity and system objectives by using expertise to lead clinical projects as needed. - Data management Manages timely, accurate, and thorough record of patient assessment, plan, intervention, and evaluation in case management software and other appropriate databases using established guidelines. Changes patient status to assure accuracy of data. Coordinates an interdisciplinary approach to care management to provide continuity of care and documents appropriately. - Health education Teaches health education classes at multiple locations as needed including web-based programs. Actively seeks opportunities to serve as a health and wellness expert and spokesperson for topics within scope of practice. Suggests and implements strategies to promote department programs in order to increase referrals both within the managed care network and externally. Acts as an expert resource for media opportunities including television, radio, newspaper and as a speaker for events such as the Sharp Women’s Symposium and Sharp Obesity Conference. - Patient information Access patient biometric information using uploadable devices, tracking systems, text messaging program correspondence and data dashboards to monitor patient progress. Recruits patients into tele-health programs by promoting, supporting, soliciting feedback and trouble-shooting problems. - Quality Ensures internal and external stakeholder satisfaction through patient satisfaction surveys, direct feedback, and other methods as appropriate. Supports quality improvement initiatives by contributing ideas and solutions to enhance excellent patient care and further department goals. Utilizes behavioral and patient satisfaction data to evaluate program quality and effectiveness and makes appropriate program changes when deemed necessary. Communicates effectively and meets all established project timelines. Manages a caseload consistent with productivity standards and demonstrates flexibility and a team-approach to meet department objectives. Continually enhances professional and technical knowledge (i.e., attends seminars, workshops and conferences). - Disease Self-Management Programming Utilizes patient-centered communication skills and evidence-based behavioral coaching practices to provide quality individualized care. Assists the patient with self-management goal setting to create positive outcomes. When necessary, assists with coordination of healthcare services and community resources to meet specific health needs. Communicates with healthcare provider as needed to support continuity of care. Works with medically supervised weight management program physicians and nurses to assure program safety and compliance. Incorporates current evidence-based practice guidelines and self-management tools in creating and delivering all patient education. Knowledge, Skills, and Abilities - Excellent verbal presentation and written communication skills. - Demonstrated ability to fulfill the duties and responsibilities described herein. - Demonstrated expertise and training area of clinical specialty such as Dietetics, Asthma Management, Tobacco Cessation. - Thorough knowledge and advanced understanding of behavior change methodologies, disease self-management strategies, and evidence-based health education research. - Ability to communicate effectively with patients and providers in an interdisciplinary healthcare environment to provide coordinated medical care. - Demonstrated ability to develop and lead outcomes-driven health education programs to meet department goals and objectives. - Strong organizational, critical thinking, conflict management, and problem-solving skills. - Ability to work independently, practice strong time management, set priorities, and demonstrate high productivity in a fast-paced, dynamic healthcare setting. - Proficient at MS Word, Outlook and Power point. - Ability to work flexible hours. Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class