Title: Assistant Director, Systems/Operations, Scholarships and Financial Assistance (Remote Position) Employer Northwest Missouri State University Salary $58,340.00 - $64,822.00 Annually Location Northwest--Maryville campus in Maryville, MO Job Type Full-time Remote Employment Remote Only Job Number 620250 Department Office of Scholarships and Financial Assistance Job Description: EMPLOYMENT TERMS: 12-month, full-time, remote position PRIMARY DUTY: The Assistant Director, Systems/Operations leads the day-to-day systems operations and processes in the Office of Scholarships and Financial Assistance. The Assistance Director is responsible for managing and implementing various system and process projects and provides recommendations on enhancements that will streamline financial aid processes. The Assistant Director is expected to maintain a thorough understanding of guidance governing Federal, state, and institutional financial assistance programs. The position requires the Assistant Director to work in a team environment to coordinate efforts in administering aid and educating/training other staff regarding office processes and operations. ESSENTIAL FUNCTIONS: - Responsible for leading the day-to-day systems operations and processes within the Office Scholarship and Financial Assistance, including multiple electronic data loads and data exchanges with the US Department of Education. - Responsible for financial aid system upgrades, including testing and implementation, in coordination with the Information Technology (IT) department. - Coordinate new aid year set up. - Provide subject matter expertise for the Ellucian Banner and Workday ERP systems, to research, identify, and propose process improvements for Office Scholarship and Financial Assistance. - Stay current on modifications to Banner and Workday through e-communities and seamlessly integrate new releases and patches with current system functionality to maintain compliance. - Collaborate with the IT department in the use of the Automic/Appworx/UC4 job scheduler and automation software. - Maintain a thorough understanding of guidance governing Federal, state, and institutional financial assistance programs. - Serve as liaison for IT staff and other University departments in resolving system related issues. - Utilize available resources to provide information in group and one-on-one settings. - Coordinate efforts in administering aid and educating/training other staff regarding office processes and operations. - Exercise professional judgement when appropriate, if Federal, state, or institutional guidelines do not seem to adequately address a particular situation. - Perform other duties as assigned and manage other special projects as assigned. QUALIFICATIONS AND SKILLS:· - Bachelor's Degree - Two years related experience - Excellent organizational and analytical skills - Strong interpersonal, communication, and writing skills - Demonstrated working knowledge using data management software applications and database systems - Detail oriented, self-motivated, and able to manage multiple projects simultaneously - In depth knowledge of Ellucian Banner, Workday, or similar ERP system - In depth knowledge of Automic/Appwork/UC4 scheduling software or similar software - Experience working with any/all of the following financial aid systems: COD, CPS, SAIG, NSLDS, ELM, EdConnect, and TDClient WORKING CONDITIONS: This position will work in an office environment, usually from the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday with a one-hour lunch break. This position may require additional evening and weekend hours. SUPERVISORY RESPONSIBILITIES: Supervision of three staff members primarily responsible for program coordination, processing, and oversight EQUIPMENT/MATERIALS USED: Typical office equipment TYPICAL PHYSICAL DEMANDS: Ability to lift up to 20 pounds COMMUNITY: Northwest Missouri State University is located in Maryville, Missouri, a community of 12,000 with a diverse economy and a strong industrial base. Maryville is located 45 miles north of St. Joseph, Missouri, 90 miles north of Kansas City, Missouri, and 110 miles southeast of Omaha, Nebraska. UNIVERSITY: With an enrollment of about 8,500 students, Northwest is a coeducational, primarily residential four-year university that offers a broad range of undergraduate and selected graduate programs on its Maryville campus and through Northwest Online. Founded in 1905, Northwest boasts a high retention rate and a graduation rate in the 95th percentile among its peers. Additionally, results of the Ruffalo Noel Levitz Student Satisfaction Inventory show Northwest students are more satisfied than students at national peers, and 78 percent of Northwest students report they would repeat their University experience, compared to 75 percent of students surveyed nationally at their respective institutions. Furthermore, the University is a national model for student success and career placement, with 93 percent of bachelor’s degree earners and 99 percent of master’s degree earners securing employment or continuing their education within six months of completing a degree at Northwest, according to the most recent data. Northwest places a high emphasis on profession-based learning to help graduates get a jumpstart on their careers while maintaining competitive tuition rates and generous financial assistance to help minimize the financial barriers students may face when pursuing a college degree. Students have opportunities to build their résumés with experiences on campus in nearly every area of study, including the Horace Mann Laboratory School, National Public Radio affiliate KXCV, the R.T. Wright Farm, Mozingo Outdoor Education Recreation Area, a partnership with the National Geospatial-Intelligence Agency or Knacktive, a student-driven integrated digital marketing communications agency. In conjunction with its emergency and disaster management program, Northwest organizes and hosts Missouri Hope, an annual mass casualty training exercise that attracts first responders and emergency workers from throughout the nation and provides hands-on training in preparation for a natural disaster. The University’s vibrant and diverse learning community also offers more than 150 student organizations, and textbooks and a laptop are included in tuition, saving students an estimated $6,900 over four years. Northwest offers 1,200 student employment positions, allowing students to build professional skills through its internationally benchmarked student employment program.

• Meet and maintain company standards and metrics, standard unit appearance, and efficiency. • Maximize profitability by prudently controlling costs across supplies and staffing. • Manage a budget for your portfolio, adhering to set annual costs, and perform cost-benefit analysis when needed. • Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of their properties, ensuring they are clean, maintained, and well cared for. • Conduct regular inspections prior to guest and owner arrivals. • Partner and assist the business development team when new units join the portfolio. • Ensure compliance with all applicable regulations in each jurisdiction where we operate. • Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to company values, policies, and procedures. • Maintain team morale. • Identify potential leaders, and coach and grow your team into a strong unit with a focus on KPIs, balancing efficiency with quality. • Coordinate team work schedules with tentative schedules made at least two weeks in advance. • Establish and maintain open, collaborative relationships with fellow regional team members and the upper management team. • Be willing and able to perform all operational jobs if required and to provide cross-coverage for your staff when necessary. • Support your team on escalated guest and homeowner concerns by responding to emails, calls, and tickets. • Take proactive leadership to spot problems and inefficiencies and to add and change procedures to improve company operations.

Title: Director Operations and Growth Technology for Impact (Remote) Location: Piscataway United States Min: $112,000 Max: 150,000.00 Job : Business Mgmt/Devt/Ops Primary Location : United States-New Jersey-Piscataway Schedule : Full-time Job Description: Job Summary The Director, Operations & Growth - Tech for Impact for Humanitarian Technologies and Climate Tech plays a pivotal role in supporting the Senior Director across two growing, mission-driven departments focused on applying technology for social impact and climate sustainability. This individual is responsible for operational execution, strategic alignment, partnership engagement, financial oversight, and contract management across programs, including HTB, IEEE SIGHT, Tech4Good, MOVE Global, and the Technology for Sustainable Climate Matrix Organization (TSCMO) and its initiatives. This individual also plays a major role in driving visibility, branding, and outreach initiatives to support impact reporting to IEEE and beyond. This role serves as a key advisor to the Senior Director, helping to translate strategic objectives into scalable programs and ensuring the efficient management of people, processes, budgets, and external relationships. Key Responsibilities - Lead operations and strategy execution across Humanitarian Technologies and Climate Tech, translating strategic goals into systems, processes, and workflows. - Manage contracts and procurement processes; coordinate with legal, finance, and external vendors to ensure compliance and timely execution. - Oversee budgeting and financial management across both portfolios, including planning, tracking, and reporting for multiple initiatives. - Develop and manage partnerships with internal IEEE units and external organizations (industry, academia, NGOs) to support programmatic growth and alignment. - Lead the development and coordination of marketing, branding, and outreach strategies for both departments, in partnership with communications teams. - Ensure consistent and compelling visibility of the departments' work across internal and external platforms (e.g., reports, social media, website, events). - Oversee the design, implementation, and reporting of impact metrics across programs to assess outcomes, demonstrate value, and inform decision-making. - Support strategic planning cycles and portfolio management, ensuring alignment with IEEE's organizational vision and values. - Supervise two or more direct reports. - Serve as a senior advisor to the Senior Director, providing analysis, strategic insight, and recommendations on key organizational decisions. Travel Information - 50% Domestic and International may include nights and weekends Education - Bachelor's degree or equivalent experience preferably in Engineering, Business, Marketing or International Relations Req - Master's or other advanced degree Pref Work Experience - 10-15 years Proven track record in the planning, development, incubation and deployment of strategic programs in the technology for impact space Req Skills and Requirements - Proven experience leading operational and strategic initiatives within complex organizations, including the ability to translate high-level strategic priorities into scalable programs, processes, and operational systems, while applying an entrepreneurial, start-up mindset focused on innovation, agility, and growth. - 10-15 years of progressive professional experience in operations, program management, strategy, or organizational leadership, preferably within technology, social impact, climate, international development, nonprofit, or membership-based organizations. Experience working in complex global and multi-stakeholder environments is strongly preferred. - Strong leadership and supervisory experience, including managing staff, coordinating consultants and contractors, and supporting volunteer leadership structures such as boards, committees, or working groups. Demonstrated ability to influence and collaborate across both direct and indirect reporting relationships. - Demonstrated experience overseeing large-scale program portfolios, including operational planning, implementation, financial management, contract oversight, and continuous improvement of processes and systems. - Strong experience managing budgets, financial planning, and program resources, including coordination with finance, legal, and procurement teams to ensure compliance with organizational policies and effective use of resources. - Proven ability to develop and manage strategic partnerships with internal teams and external stakeholders across industry, academia, nonprofits, and international organizations. - Experience leading the promotion and visibility of programs focused on social and environmental impact, ideally within technology or innovation initiatives, through marketing, communications, storytelling, and stakeholder engagement. - Demonstrated ability to design, track, and communicate program metrics and impact data, translating results into reports, presentations, and insights that inform decision-making and demonstrate program effectiveness. - Excellent written and verbal communication skills, with experience producing high-level materials such as executive briefings, strategic reports, presentations, and impact summaries for diverse audiences. - Strong negotiation, analytical, and problem-solving skills, with the ability to navigate complex challenges, build consensus among diverse stakeholders, and develop practical solutions that support organizational goals. - Demonstrated flexibility, adaptability, and organizational leadership in fast-paced and evolving environments, with the ability to manage multiple priorities while maintaining operational excellence. - International Travel is required (50% of time) - #LI-REMOTE Other Requirements: As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply. PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status. For information on work demands and conditions required for this position, please consult the reference document, ADA Requirements. This position is classified under Category II - Mobile Positions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. =============================================== Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

• Manage, coach, and develop Account Managers to ensure performance and client satisfaction • Conduct training, performance reviews, and regular feedback sessions • Oversee onboarding of new clients and system training (ServiceSync WOM) • Support recruitment and interviews for the team • Ensure professionalism and strong client communication standards across the team • Oversee repair and maintenance service delivery for multiple clients • Act as escalation point for client issues and ensure timely resolution • Lead monthly client meetings and ongoing client check-ins • Review feedback and identify service improvement opportunities • Collaborate with Sales (solutions, pricing) and Accounting (billing accuracy, escalations) • Strengthen client relationships and identify upsell/growth opportunities • Represent the company in Microsoft Teams and other client meetings • Support execution of work orders and account management needs • Manage vendor performance, expectations, and coordination • Participate in after-hours on-call rotation • Ensure quality assurance and service provider compliance • Support onboarding, vetting, and development of vendor network • Lead or support operational improvement and business growth projects • Improve workflows, processes, and service delivery standards • Address operational issues with practical solutions • Monitor account manager performance and SLA compliance • Conduct weekly team performance meetings • Prepare monthly reports on operations and performance • Support budgeting, cost control, and profitability targets (15% margin goal) • Maintain software/system oversight and participate in UAT testing • Provide performance, client, and financial updates to leadership • Support strategic planning and process improvement initiatives • Identify service gaps and recommend business growth opportunities • Coordinate closely with Accounting for accurate billing and reporting • Rotating on-call availability for after-hours support • May handle additional projects or accounts as assigned by leadership