Title: Director Operations and Growth Technology for Impact (Remote) Location: Piscataway United States Min: $112,000 Max: 150,000.00 Job : Business Mgmt/Devt/Ops Primary Location : United States-New Jersey-Piscataway Schedule : Full-time Job Description: Job Summary The Director, Operations & Growth - Tech for Impact for Humanitarian Technologies and Climate Tech plays a pivotal role in supporting the Senior Director across two growing, mission-driven departments focused on applying technology for social impact and climate sustainability. This individual is responsible for operational execution, strategic alignment, partnership engagement, financial oversight, and contract management across programs, including HTB, IEEE SIGHT, Tech4Good, MOVE Global, and the Technology for Sustainable Climate Matrix Organization (TSCMO) and its initiatives. This individual also plays a major role in driving visibility, branding, and outreach initiatives to support impact reporting to IEEE and beyond. This role serves as a key advisor to the Senior Director, helping to translate strategic objectives into scalable programs and ensuring the efficient management of people, processes, budgets, and external relationships. Key Responsibilities - Lead operations and strategy execution across Humanitarian Technologies and Climate Tech, translating strategic goals into systems, processes, and workflows. - Manage contracts and procurement processes; coordinate with legal, finance, and external vendors to ensure compliance and timely execution. - Oversee budgeting and financial management across both portfolios, including planning, tracking, and reporting for multiple initiatives. - Develop and manage partnerships with internal IEEE units and external organizations (industry, academia, NGOs) to support programmatic growth and alignment. - Lead the development and coordination of marketing, branding, and outreach strategies for both departments, in partnership with communications teams. - Ensure consistent and compelling visibility of the departments' work across internal and external platforms (e.g., reports, social media, website, events). - Oversee the design, implementation, and reporting of impact metrics across programs to assess outcomes, demonstrate value, and inform decision-making. - Support strategic planning cycles and portfolio management, ensuring alignment with IEEE's organizational vision and values. - Supervise two or more direct reports. - Serve as a senior advisor to the Senior Director, providing analysis, strategic insight, and recommendations on key organizational decisions. Travel Information - 50% Domestic and International may include nights and weekends Education - Bachelor's degree or equivalent experience preferably in Engineering, Business, Marketing or International Relations Req - Master's or other advanced degree Pref Work Experience - 10-15 years Proven track record in the planning, development, incubation and deployment of strategic programs in the technology for impact space Req Skills and Requirements - Proven experience leading operational and strategic initiatives within complex organizations, including the ability to translate high-level strategic priorities into scalable programs, processes, and operational systems, while applying an entrepreneurial, start-up mindset focused on innovation, agility, and growth. - 10-15 years of progressive professional experience in operations, program management, strategy, or organizational leadership, preferably within technology, social impact, climate, international development, nonprofit, or membership-based organizations. Experience working in complex global and multi-stakeholder environments is strongly preferred. - Strong leadership and supervisory experience, including managing staff, coordinating consultants and contractors, and supporting volunteer leadership structures such as boards, committees, or working groups. Demonstrated ability to influence and collaborate across both direct and indirect reporting relationships. - Demonstrated experience overseeing large-scale program portfolios, including operational planning, implementation, financial management, contract oversight, and continuous improvement of processes and systems. - Strong experience managing budgets, financial planning, and program resources, including coordination with finance, legal, and procurement teams to ensure compliance with organizational policies and effective use of resources. - Proven ability to develop and manage strategic partnerships with internal teams and external stakeholders across industry, academia, nonprofits, and international organizations. - Experience leading the promotion and visibility of programs focused on social and environmental impact, ideally within technology or innovation initiatives, through marketing, communications, storytelling, and stakeholder engagement. - Demonstrated ability to design, track, and communicate program metrics and impact data, translating results into reports, presentations, and insights that inform decision-making and demonstrate program effectiveness. - Excellent written and verbal communication skills, with experience producing high-level materials such as executive briefings, strategic reports, presentations, and impact summaries for diverse audiences. - Strong negotiation, analytical, and problem-solving skills, with the ability to navigate complex challenges, build consensus among diverse stakeholders, and develop practical solutions that support organizational goals. - Demonstrated flexibility, adaptability, and organizational leadership in fast-paced and evolving environments, with the ability to manage multiple priorities while maintaining operational excellence. - International Travel is required (50% of time) - #LI-REMOTE Other Requirements: As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply. PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status. For information on work demands and conditions required for this position, please consult the reference document, ADA Requirements. This position is classified under Category II - Mobile Positions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. =============================================== Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

• Manage, coach, and develop Account Managers to ensure performance and client satisfaction • Conduct training, performance reviews, and regular feedback sessions • Oversee onboarding of new clients and system training (ServiceSync WOM) • Support recruitment and interviews for the team • Ensure professionalism and strong client communication standards across the team • Oversee repair and maintenance service delivery for multiple clients • Act as escalation point for client issues and ensure timely resolution • Lead monthly client meetings and ongoing client check-ins • Review feedback and identify service improvement opportunities • Collaborate with Sales (solutions, pricing) and Accounting (billing accuracy, escalations) • Strengthen client relationships and identify upsell/growth opportunities • Represent the company in Microsoft Teams and other client meetings • Support execution of work orders and account management needs • Manage vendor performance, expectations, and coordination • Participate in after-hours on-call rotation • Ensure quality assurance and service provider compliance • Support onboarding, vetting, and development of vendor network • Lead or support operational improvement and business growth projects • Improve workflows, processes, and service delivery standards • Address operational issues with practical solutions • Monitor account manager performance and SLA compliance • Conduct weekly team performance meetings • Prepare monthly reports on operations and performance • Support budgeting, cost control, and profitability targets (15% margin goal) • Maintain software/system oversight and participate in UAT testing • Provide performance, client, and financial updates to leadership • Support strategic planning and process improvement initiatives • Identify service gaps and recommend business growth opportunities • Coordinate closely with Accounting for accurate billing and reporting • Rotating on-call availability for after-hours support • May handle additional projects or accounts as assigned by leadership

Role Description The Facility Services Operations Supervisor leads and mentors a team of Account Managers supporting multiple clients, ensuring high-quality delivery of repair and maintenance services. The role is highly client-facing, focused on relationship management, operational excellence, and service growth across accounts. - Act as an escalation point for client concerns - Oversee service delivery and vendor performance - Support account growth opportunities - Represent the company in virtual client meetings - Collaborate closely with Sales, Accounting, Operations, and Executive Leadership Qualifications - Excellent English communication (written and verbal) - Experience in Facility Management, Repair & Maintenance, or similar service industry preferred - Background in Account Management, Client Success, or service delivery strongly preferred - Strong leadership and people management skills - Experience working with vendors, contractors, or service providers - Strong computer literacy (MS Office, service platforms, virtual tools) - Comfortable leading Microsoft Teams client meetings - Ability to manage multiple accounts in a fast-paced environment - Sales or upselling experience Requirements - Rotating on-call availability for after-hours support - May handle additional projects or accounts as assigned by leadership Benefits - HMO with 1 free dependent upon hire - Life Insurance - 20 PTO credits annually - VL and SL cash conversion - Annual Performance-Based Merit Increases and Employee Recognition - Great Company Culture - Career Growth and Learning - WFH, Night Shift

Role Description The Repair and Maintenance Supervisor leads and mentors a team of Account Managers supporting multiple clients, ensuring high-quality delivery of repair and maintenance services. The role is highly client-facing, focused on relationship management, operational excellence, and service growth across accounts. - Act as an escalation point for client concerns. - Oversee service delivery and vendor performance. - Support account growth opportunities. - Represent the company in virtual client meetings. - Collaborate closely with Sales, Accounting, Operations, and Executive Leadership to ensure strong service execution and financial performance. Qualifications - Excellent English communication (written and verbal). - Experience in Facility Management, Repair & Maintenance, or similar service industry preferred. - Background in Account Management, Client Success, or service delivery strongly preferred. - Strong leadership and people management skills. - Experience working with vendors, contractors, or service providers. - Strong computer literacy (MS Office, service platforms, virtual tools). - Comfortable leading Microsoft Teams client meetings. - Ability to manage multiple accounts in a fast-paced environment. - Sales or upselling experience. Requirements - Rotating on-call availability for after-hours support. - May handle additional projects or accounts as assigned by leadership. Benefits - HMO with 1 free dependent upon hire. - Life Insurance. - 20 PTO credits annually. - VL and SL cash conversion. - Annual Performance-Based Merit Increases and Employee Recognition. - Great Company Culture. - Career Growth and Learning. - WFH, Night Shift.