Carr Talent

• Take live seller leads and close deals from day one • Spend your time on real seller conversations • Direct access to the founder and decision-makers • Collaborate with the acquisitions team • Focus on sellers while the system handles busywork • Work responsive for time-sensitive leads evenings and weekends

• Book and confirm sales appointments with warm leads • Handle inbound inquiries and follow-up with prospects • Confirm scheduled calls and re-engage no-shows • Manage conversations and overcome objections to create urgency • Track and manage appointment details and no-shows

• Conduct multiple daily sales calls via Google Meet with warm leads • Maintain a high close rate through effective consultative selling • Follow up with select prospects to secure deals when needed • Collect payments and finalize client enrollment • Transition closed clients to the fulfillment team for tutor matching • Stay organized and manage pipeline effectively • Participate in ongoing training and performance coaching • Conduct structured, consultative sales calls with prospective clients • Identify client needs and align them with the appropriate tutoring solution • Confidently present pricing and handle objections • Close deals and collect payment during or shortly after the call • Ensure a smooth handoff to the client success and tutoring teams • Maintain accurate tracking of sales activity and performance metrics • Continuously improve sales approach through training and feedback • Represent the company with professionalism and integrity

• Lead, mentor, and motivate the Customer Success team (including refunds team) to achieve retention and growth goals • Own and manage a small, high-value book of business, demonstrating best-in-class client relationship management • Develop and implement retention and growth strategies to increase customer lifetime value and satisfaction • Establish and oversee structured follow-up processes to drive engagement, conversion, and retention • Monitor team performance metrics and KPIs, providing coaching, recognition, and performance improvement plans as needed • Partner with executive leadership to define retention targets and optimize Customer Success strategy • Coordinate ongoing training, onboarding, and professional development initiatives for CS team members • Collaborate cross-functionally with Sales and Marketing to improve lead quality and ensure seamless client experiences • Oversee refund dispute processes and ensure timely, effective resolution of customer concerns • Monitor online communities and social media channels to proactively address negative feedback and protect brand reputation.

• Generate new business through outbound prospecting and relationship-building • Manage the full sales cycle from initial outreach to closing • Identify customer needs and recommend appropriate solutions • Build long-term partnerships with research labs and institutions • Collaborate with international manufacturing partners (primarily in Japan) to support product knowledge, customer needs, and market expansion • Provide ongoing customer support and product guidance post-sale • Act as a trusted partner to customers throughout the product lifecycle • Conduct meetings via video, phone, and in-person visits • Provide product education and technical guidance • Focus on selling general lab equipment • Support marketing initiatives (campaigns, educational content, etc.)

• Attend daily and weekly meetings: Participate in regular team meetings to discuss progress and updates on tasks. • Email management: Oversee and manage the CEO's google mailbox, ensuring timely responses, organization, and prioritization of important internal and client communications. • Records Keeping & GDrive Maintenance for both the CEO and the main organization Google Drive • Assist with scheduling meetings internally and externally and making sure they are not lost and team send follow-ups • Help manage sales leads and the follow-up process • Thoroughly track tasks and make sure to send updates to leadership and admin on a daily basis. • CRM Management: Perform data entry and keep the CRM updated at all times. • Scheduling & Coordination: Schedule sales, partnership, and personal calls, ensuring smooth coordination and professionalism. • Data Entry: Input and track leads in the CRM • Research: Conduct a high level of research and present findings as required. • Client Folder Management: Create and organize digital client folders. • Attend to other Administrative Tasks as Needed: Support the team with additional administrative tasks as they arise.

• Conduct in-take meeting with hiring manager to understand hiring needs, and through weekly recruiting updates to the hiring manager • Source potential candidates on Indeed, LinkedIn and other recruiting platforms • Arrange conversations with applicants/candidates to screen them using provided questions • Assess which candidates fit the hiring manager's criteria for the position • Submit successful candidates via brief write-up • Provide hiring manager with weekly updates

• Lead, mentor, and motivate the Customer Success team (including refunds team) to achieve retention and growth goals • Own and manage a small, high-value book of business, demonstrating best-in-class client relationship management • Develop and implement retention and growth strategies to increase customer lifetime value and satisfaction • Establish and oversee structured follow-up processes to drive engagement, conversion, and retention • Monitor team performance metrics and KPIs, providing coaching, recognition, and performance improvement plans as needed • Partner with executive leadership to define retention targets and optimize Customer Success strategy • Coordinate ongoing training, onboarding, and professional development initiatives for CS team members • Collaborate cross-functionally with Sales and Marketing to improve lead quality and ensure seamless client experiences • Oversee refund dispute processes and ensure timely, effective resolution of customer concerns • Monitor online communities and social media channels to proactively address negative feedback and protect brand reputation.

• Close a consistent pipeline of ready-to-sell seller and wholesaler leads generated by internal marketing and follow-up teams • Conduct high-volume inbound and outbound phone calls to qualify seller motivation, timelines, and pricing • Lead discovery conversations, overcome objections, and move prospects toward signed contracts • Analyze deals by evaluating ARV, repair estimates, and seller circumstances using underwriting tools • Accurately input, manage, and track deals within CRM and internal systems • Build trust-based relationships with homeowners, agents, and wholesalers throughout the transaction lifecycle • Schedule and conduct virtual or in-person appointments as needed to advance deals • Collaborate daily with acquisitions, underwriting, and dispositions teams to keep deals moving forward • Meet or exceed monthly contract volume and revenue targets tied directly to commission earnings • Maintain accurate forecasting and pipeline reporting to support business planning

• Own and manage the full transaction lifecycle from Purchase & Sale Agreement execution through funding and closing. • Develop and maintain detailed closing timelines, checklists, and deliverables to ensure efficient deal execution. • Coordinate with internal teams, lenders, equity partners, attorneys, title companies, and consultants throughout the transaction process. • Oversee due diligence activities including environmental, geotechnical, survey, title, engineering, and entitlement documentation. • Identify potential transaction risks, delays, or missing information and escalate issues proactively. • Serve as the primary execution contact for lenders, capital partners, and internal finance teams during closing processes. • Review transaction documentation such as Purchase and Sale Agreements, Lot Purchase Agreements, assignments, amendments, and closing documents to track progress and flag concerns. • Manage communication with builder partners regarding due diligence materials, entitlement documentation, and closing requirements. • Maintain project management workflows and transaction tracking systems to ensure real-time visibility into deal status. • Establish and refine scalable processes and workflows that support increased transaction volume as the company grows.