• Provide operational support to the casualty brokerage team • Handle day-to-day operational tasks such as document generation and maintenance • Update precise client information across systems and maintain organized records • Manage broker inquiries and deliver effective customer service • Support ad-hoc business requests

• Manage user setup, roles, profiles, permissions, and security settings. • Maintain page layouts, workflows, validation rules, and approval processes. • Perform data audits and investigations across systems to enhance firmographic information. • Monitor and Manage Salesforce case queues to meet SLAs. • Provide documentation for implementation changes to data quality standards. • Partner with Sales Ops, Finance, IT, and Business Stakeholders to identify and drive automation advances. • Support UAT and deployments while developing training materials to empower our end users.

Role Description This is a hands-on technical operator role. Not a coordinator, not a project manager, not a marketing hire. You will work directly alongside our Technical Operations Director across a portfolio of DTC health and wellness brands and a B2B SaaS platform. Your job is to backstop, support, and eventually own large pieces of the technical operations stack so we have redundancy and coverage across funnels, stores, processors, and tracking. The framing is co-pilot. The technical operations function today runs through one person. The company needs a second person who can: - Fix anything that breaks across the funnel and store stack - Take ownership of meaningful pieces over time - Operate independently when the lead is in another part of the business You will learn fast, take on more responsibility quickly, and become the second responder when something goes wrong in production. You will be in Checkout Champ, Shopify admin, Meta Events Manager, and code editors every day. You will: - Write Liquid - Edit templates - Deploy tracking scripts - Configure processors - Ship fixes The standard is uptime, response speed, accuracy of work, and how much you take off the Technical Operations Director's plate over time. What You Will Own - Funnel Operations (Checkout Champ) - Building campaigns - Configuring products and upsells - Troubleshooting decline flows - Managing custom fields - Running post-purchase logic - Reading webhook payloads without a manual - Debugging a broken upsell live - Rebuilding flows under launch pressure - Storefront and Subscription Operations (Shopify) - Catalog management - Theme edits in Liquid - Subscription configuration - App integrations - Conversion fixes - Shipping template-level changes without escalating to a developer - Merchant Processing and Payments Infrastructure - MID management - Descriptor optimization - Chargeback response packaging - Processor communication - Gateway routing changes - Understanding card-not-present processor issues - Tracking, Attribution, and Pixel Operations - Pixel deployment - Server-side events through Meta CAPI - GTM and dataLayer configuration - Voluum routing - Postback verification - Debugging tracking discrepancies - Deploying fixes and verifying data flow end to end - Second-Responder Troubleshooting - Day-to-day troubleshooting across the stack - Documenting actions for future reference - Writing clearly enough for teammates to replicate fixes Qualifications - 2+ years hands-on with Checkout Champ at the operator level - 2+ years operating Shopify stores in a DTC or subscription environment - Working knowledge of card-not-present merchant processing - Comfortable with HTML, CSS, and JavaScript - Strong written communication skills Requirements - A builder mindset, not a ticket-closer - Comfortable with ambiguity - Reliable under pressure - Coachable and willing to learn Benefits - Fully remote position with real ownership over a critical part of the operating infrastructure - Competitive compensation - PTO, Marriage Leave, Bereavement Leave, and Parental/Adoption Leave - Welcome gift: $100 one-time payment upon joining - Wellness: $70/month - Birthday gift card: $50 (tier L6A) - In-country meetup: $40/person/year - Computer: $2,500 standard (first one in year 1, refresh every 3 years) - Quarterly performance bonus linked to individual KPIs + company revenue

Title: Assistant Director, Systems/Operations, Scholarships and Financial Assistance (Remote Position) Employer Northwest Missouri State University Salary $58,340.00 - $64,822.00 Annually Location Northwest--Maryville campus in Maryville, MO Job Type Full-time Remote Employment Remote Only Job Number 620250 Department Office of Scholarships and Financial Assistance Job Description: EMPLOYMENT TERMS: 12-month, full-time, remote position PRIMARY DUTY: The Assistant Director, Systems/Operations leads the day-to-day systems operations and processes in the Office of Scholarships and Financial Assistance. The Assistance Director is responsible for managing and implementing various system and process projects and provides recommendations on enhancements that will streamline financial aid processes. The Assistant Director is expected to maintain a thorough understanding of guidance governing Federal, state, and institutional financial assistance programs. The position requires the Assistant Director to work in a team environment to coordinate efforts in administering aid and educating/training other staff regarding office processes and operations. ESSENTIAL FUNCTIONS: - Responsible for leading the day-to-day systems operations and processes within the Office Scholarship and Financial Assistance, including multiple electronic data loads and data exchanges with the US Department of Education. - Responsible for financial aid system upgrades, including testing and implementation, in coordination with the Information Technology (IT) department. - Coordinate new aid year set up. - Provide subject matter expertise for the Ellucian Banner and Workday ERP systems, to research, identify, and propose process improvements for Office Scholarship and Financial Assistance. - Stay current on modifications to Banner and Workday through e-communities and seamlessly integrate new releases and patches with current system functionality to maintain compliance. - Collaborate with the IT department in the use of the Automic/Appworx/UC4 job scheduler and automation software. - Maintain a thorough understanding of guidance governing Federal, state, and institutional financial assistance programs. - Serve as liaison for IT staff and other University departments in resolving system related issues. - Utilize available resources to provide information in group and one-on-one settings. - Coordinate efforts in administering aid and educating/training other staff regarding office processes and operations. - Exercise professional judgement when appropriate, if Federal, state, or institutional guidelines do not seem to adequately address a particular situation. - Perform other duties as assigned and manage other special projects as assigned. QUALIFICATIONS AND SKILLS:· - Bachelor's Degree - Two years related experience - Excellent organizational and analytical skills - Strong interpersonal, communication, and writing skills - Demonstrated working knowledge using data management software applications and database systems - Detail oriented, self-motivated, and able to manage multiple projects simultaneously - In depth knowledge of Ellucian Banner, Workday, or similar ERP system - In depth knowledge of Automic/Appwork/UC4 scheduling software or similar software - Experience working with any/all of the following financial aid systems: COD, CPS, SAIG, NSLDS, ELM, EdConnect, and TDClient WORKING CONDITIONS: This position will work in an office environment, usually from the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday with a one-hour lunch break. This position may require additional evening and weekend hours. SUPERVISORY RESPONSIBILITIES: Supervision of three staff members primarily responsible for program coordination, processing, and oversight EQUIPMENT/MATERIALS USED: Typical office equipment TYPICAL PHYSICAL DEMANDS: Ability to lift up to 20 pounds COMMUNITY: Northwest Missouri State University is located in Maryville, Missouri, a community of 12,000 with a diverse economy and a strong industrial base. Maryville is located 45 miles north of St. Joseph, Missouri, 90 miles north of Kansas City, Missouri, and 110 miles southeast of Omaha, Nebraska. UNIVERSITY: With an enrollment of about 8,500 students, Northwest is a coeducational, primarily residential four-year university that offers a broad range of undergraduate and selected graduate programs on its Maryville campus and through Northwest Online. Founded in 1905, Northwest boasts a high retention rate and a graduation rate in the 95th percentile among its peers. Additionally, results of the Ruffalo Noel Levitz Student Satisfaction Inventory show Northwest students are more satisfied than students at national peers, and 78 percent of Northwest students report they would repeat their University experience, compared to 75 percent of students surveyed nationally at their respective institutions. Furthermore, the University is a national model for student success and career placement, with 93 percent of bachelor’s degree earners and 99 percent of master’s degree earners securing employment or continuing their education within six months of completing a degree at Northwest, according to the most recent data. Northwest places a high emphasis on profession-based learning to help graduates get a jumpstart on their careers while maintaining competitive tuition rates and generous financial assistance to help minimize the financial barriers students may face when pursuing a college degree. Students have opportunities to build their résumés with experiences on campus in nearly every area of study, including the Horace Mann Laboratory School, National Public Radio affiliate KXCV, the R.T. Wright Farm, Mozingo Outdoor Education Recreation Area, a partnership with the National Geospatial-Intelligence Agency or Knacktive, a student-driven integrated digital marketing communications agency. In conjunction with its emergency and disaster management program, Northwest organizes and hosts Missouri Hope, an annual mass casualty training exercise that attracts first responders and emergency workers from throughout the nation and provides hands-on training in preparation for a natural disaster. The University’s vibrant and diverse learning community also offers more than 150 student organizations, and textbooks and a laptop are included in tuition, saving students an estimated $6,900 over four years. Northwest offers 1,200 student employment positions, allowing students to build professional skills through its internationally benchmarked student employment program.