Leader Bank

• Provide phone, email, video, text, and chat support to customers • Manage open tickets by providing consistent and timely follow ups with all clients • Process contact and address changes in accordance with procedure • Process stop payment requests in an accurate and timely manner • Assist with daily call backs for suspicious debit card activity and processing Reg E Claims • Troubleshoot common debit card issues, order debit cards and perform card maintenance • Troubleshoot online banking issues such as lock outs, password resets, navigating the website, browser issues • Assist loan clients with basic questions

• Meet with potential clients to understand their financial needs and find the best mortgage product • Empathize with clients and partners • Originate residential mortgage loans in accordance with Bank policy • Adhere to the Bank’s privacy and data security policies

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion. Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion. Summary Leader Bank has an immediate opening for a residential mortgage loan Underwriter. The Underwriter will demonstrate knowledge of the mortgage industry and assist with planning and reporting in accordance with Leader Bank, compliance with federal laws, corporate standards and generally accepted quality assurance and underwriting principles. Responsibilities - Reviewing, examining, and underwriting loans to ensure soundness, accuracy, business value and compliance with the standards of both Leader Bank, our corresponding investors. - Evaluating debt ratio, loan-to-value ratios, credit score, property valuation and various other factors (including risk issues and potential fraud) - Assisting in identifying, recommending and/or negotiating alternative loan requirements, funding and/or loan-structuring solutions. - Reviewing and analyzing special conditions, loan deficiencies and exception requests to determine the appropriate action. - Coaching field personnel and brokers on technical underwriting issues, problems and/or questions. - Regularly exercising discretion and independent judgment in addressing critical business matters that have a significant financial impact. Qualifications - Minimum of two years underwriting experience. - Experience in underwriting FHA loans. (preferred) - Experience underwriting condominiums. (preferred) - Understand the legal, regulatory, economic, competitive, and technological environments which potentially affect various real-estate lending programs. - Flourish in a fast-paced inside sales workplace environment. - Possess extensive understanding of underwriting systems and their components. - Have computer skills. - Advanced customer-interface skills. - Possess excellent analytical, interpersonal and communication skills (both written and verbal) The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Salary Minimum: $65,443.00 - Salary Max: $98,165.00 The range listed is just one component of Leader Bank's total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation. Leader Bank, N.A., is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class. Leader Bank is an E-Verify® participant. * For more information, click on the links below: https://www.everify.gov/sites/default/files/everify/images/manuals/EVParticipationPoster.JPG https://www.e-verify.gov/sites/default/files/everify/images/manuals/IERPoster.jpg E-Verify® is a registered trademark of U.S. Department of Homeland Security

• Prepare, review, and finalize Closing Disclosures (CDs) to ensure accuracy, completeness, and compliance with TRID, RESPA, and applicable federal and state regulations. • Obtain and validate final closing details from settlement agents and conveyancing attorneys. • Finalize funding figures, including confirmation of final wire amounts and verification of wiring instructions. • Ensure Closing Disclosures and closing packages are released in advance of closing. • Review loan closing packages for completeness and accuracy prior to release. • Distribute finalized Closing Disclosures and closing documentation to settlement agents, attorneys, brokers, and borrowers. • Coordinate with internal departments to ensure loans continue to progress and all closing deadlines are met. • Monitor rate lock expirations. • Track scheduled loan closings and maintain regular communication. • Update the Loan Origination System with final closed loan data. • Maintain settlement agent and attorney files. • Assist settlement agents and attorneys before and at closing to resolve issues. • Respond to internal and external audit requests. • Support the Post Closing team by assisting with trailing documents.

• Process 1st and 2nd mortgage applications and preparing the physical file for the underwriter. • Process FHA, conforming, and non-conforming loans. • Accurate and timely delivery of RESPA/TIL documents to potential Borrower(s). • Order and follow up with vendors for proper appraisal, title, closing, flood, etc. • Follow up with Loan Officers and Borrower(s) to obtain any required additional loan documentation. • Update Borrower(s) profiles and applications. • Update and validate DU and LP findings.

• Create business opportunities through self-sourcing clients suited for 1031 exchange and digital escrow services • Leverage networks, centers of influence, and business development acumen to acquire business and build meaningful relationships • Build a robust portfolio of national clients and manage the relationships until services are delivered and beyond • Work with clients on IRC Section 1031 tax-deferred exchanges and manage their own portfolio of transactions • Use deep industry knowledge to gain new business and ensure client satisfaction • Develop new relationships by providing seminars on IRC Section 1031 to attorneys and real estate professionals

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4.5 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion. Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion. Summary We are seeking a seasoned, entrepreneurial, and relationship-driven professional to join our growing Tech & Venture Capital Banking team as Vice President. This role is ideal for someone with a proven track record in business development, client relationship management, and a deep understanding of the startup and venture capital ecosystem. You will take a leadership role in building and managing high-value relationships with startups, VC firms, and ecosystem stakeholders and other innovation hubs. You'll be responsible for sourcing and closing new business, managing key accounts, and representing the bank at high-level industry events. Responsibilities - Originate and lead new business opportunities with high-growth startups, venture-backed companies, and venture capital/private equity firms. - Develop and execute go-to-market strategies for banking products and services tailored to the innovation economy. - Manage and grow a portfolio of high-impact client relationships, overseeing all aspects of onboarding, treasury solutions, credit, and long-term relationship management. - Represent the bank at industry events, venture conferences, pitch competitions, and founder/investor gatherings to deepen market visibility and influence. - Serve as a strategic advisor to founders, CFOs, and VC partners, offering guidance on banking, capital structure, and financial operations. - Partner with internal stakeholders to design and deliver customized solutions across credit, treasury, and other banking needs. - Drive partnerships with accelerators, incubators, and other startup support organizations. Qualifications - 8-10 years of experience in banking, venture capital, private equity, or high-growth startup environments. - Deep knowledge of the startup and venture capital ecosystem and the broader innovation economy. - Demonstrated success in business development, relationship management, and sales. - Strong communication, negotiation, and leadership skills. - Highly organized, entrepreneurial, and self-directed, with the ability to thrive in a fast-paced environment. - Willingness to travel locally and regionally for business development and relationship management. - Prior management experience in a startup bank, venture backed startup, VC, or PE firm. - Active network of founders, VCs, and ecosystem leaders. - Exposure to capital call lines and other structured credit products. What We Offer - A high-impact role with significant autonomy and visibility across the bank. - A mission-driven, collaborative culture focused on supporting innovation. - Ongoing professional development. - Competitive compensation, performance bonuses, and comprehensive benefits. The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Salary Minimum: $123,954 - Salary Max: $185,930 The range listed is just one component of Leader Bank's total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation. Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class. Leader Bank is an E-Verify® participant. * For more information, click on the links below: https://www.everify.gov/sites/default/files/everify/images/manuals/EVParticipationPoster.JPG https://www.e-verify.gov/sites/default/files/everify/images/manuals/IERPoster.jpg * E-Verify® is a registered trademark of U.S. Department of Homeland Security

• Responsible for developing private client relationships, including generation of residential mortgages, other credit facilities, and deposits. • Acquire clients and network with centers of influence to build relationships by providing superior client service to achieve financial objectives. • Highly self-motivated, entrepreneurial, and passionate about growing a business in a team environment. • Build and maintain close relationships with clients and business partners. • Provide concierge service experience to clients, including responding quickly to client and partner inquiries, providing financial guidance, and developing personalized banking solutions. • Meet with clients and business partners in-person, virtually, and through other networking opportunities, groups, events, etc. • Identify potential business opportunities through external referral sources. • Work well individually and as a team to create strategies and marketing opportunities to help promote the brand.

Leader Bank is looking for exceptionally dedicated team members to join one of the country's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $5 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $3 billion. Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion. Summary The Underwriting Specialist for Securities-based lending leads and participates in various operational processes, reporting, system testing, process development, training and project management. Responsibilities - Underwrites new securities-based lending applications, evaluating credit reports and performs due diligence on new applicants for loan decisioning - Independently interprets underwriting guidelines and keeps necessary parties informed relative to changes and updates - Works with other partners of the SBL team to resolve issues related to loan applications and existing credit lines - Trains of assists with training new team members - Calculates excess collateral and deciding upon allowing collateral release requests - Manages collateral restriction documentation and execution processes - Creates and delivers client communications on SBL account transactions - Executes servicing & account maintenance related functions on SBL accounts - Monitors for high-risk loans and transactions daily - Conducts data analytics and reporting as required, including preparation of any regulatory or management reporting - Develops, analyzes data analytics and reporting as required, including preparation of any regulatory or management reporting - Creates procedures, delivers a training programs, and oversees outsourced operations and audits - Additional responsibilities as required to support a growing business line Qualifications - Bachelors' Degree or equivalent experience - Prior experience with banking or securities-based lending - Must be a proactive self-starter, willing to take accountability and support the evolution and expansion of a growing business line - Client-centric individual, capable of working in a team environment - Strong attention to detail & problem-solving skills with ability to exercise prudent judgment making quick decisions in a fast-paced environment - Excellent interpersonal and communication skills - Previous experience in banking / credit operations with analytics and reporting skills Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization. Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status, or any other protected class. The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Salary Minimum: $90,000.00 - Salary Max: $110,000.00 The range listed is just one component of Leader Bank's total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation. Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class. Leader Bank is an E-Verify® participant. * For more information, click on the links below: https://www.everify.gov/sites/default/files/everify/images/manuals/EVParticipationPoster.JPG https://www.e-verify.gov/sites/default/files/everify/images/manuals/IERPoster.jpg * E-Verify® is a registered trademark of U.S. Department of Homeland Security

Leader Bank is looking for exceptionally dedicated team members to join one of the country's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $5 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $3 billion. Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion. Summary The Residential Loan Closer is responsible for managing the final stages of the residential mortgage process to ensure accurate, compliant, and timely loan closings. This role prepares and reviews Closing Disclosures (CDs), coordinates closing documentation, finalizes funding details, and works closely with settlement agents, attorneys, borrowers, and internal departments to ensure loans close smoothly and on schedule. Responsibilities - Prepare, review, and finalize Closing Disclosures (CDs) to ensure accuracy, completeness, and compliance with TRID, RESPA, and applicable federal and state regulations. - Obtain and validate final closing details from settlement agents and conveyancing attorneys, including fees, payoffs, escrows, credits, and disbursement information. - Finalize funding figures, including confirmation of final wire amounts and verification of wiring instructions and account numbers with settlement agents prior to funding. - Ensure Closing Disclosures and closing packages are released in advance of closing, in accordance with regulatory timing requirements and internal service level expectations. - Review loan closing packages for completeness and accuracy prior to release, including confirmation of escrow calculations and cash to close figures. - Distribute finalized Closing Disclosures and closing documentation to settlement agents, attorneys, brokers, and borrowers within required timelines. - Coordinate with internal departments-including Processing, Underwriting, Secondary Marketing, Funding/Wire teams, and Post Closing-to ensure loans continue to progress and all closing deadlines are met. - Monitor rate lock expirations and ensure loans close at the correct rates, points, and terms. - Track scheduled loan closings and maintain regular communication with settlement agents and attorneys to confirm closings occur as scheduled. - Update the Loan Origination System with final closed loan data and provide daily reporting on closings and cancellations as required. - Maintain settlement agent and attorney files, including required documentation such as closing protection letters and evidence of insurance coverage. - Assist settlement agents and attorneys before and at closing to resolve issues and ensure successful execution of closing documents. - Respond to internal and external audit requests in a timely, accurate, and professional manner. - Support the Post Closing team by assisting with trailing documents and resolution of closing exceptions. - Perform additional duties and projects related to loan closings as assigned by management. Qualifications - TRID and Closing Disclosure experience is required, including demonstrated knowledge of regulatory timing and accuracy requirements. - 2+ years of residential loan closing experience and/or Encompass Loan Origination System experience preferred. - Strong organizational and time management skills with the ability to manage multiple loans and deadlines simultaneously. - High level of attention to detail and accuracy. - Excellent written and verbal communication skills with the ability to interact professionally with internal teams and external partners. - Strong problem-solving skills and the ability to work effectively in a fast paced, deadline driven environment. - Willingness to work overtime as business needs require. - Above average computer skills; experience with loan origination systems and standard office applications preferred. - This position operates in a professional office environment and requires regular interaction with internal teams and external partners. Workload volume may fluctuate based on pipeline and market conditions. - This job description is not intended to be all inclusive. Duties, responsibilities, and requirements may change at any time based on business needs. Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization. Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status, or any other protected class. The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Salary Minimum: $52,886.00 - Salary Max: $79,329.00 The range listed is just one component of Leader Bank's total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation. Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class. Leader Bank is an E-Verify® participant. * For more information, click on the links below: https://www.everify.gov/sites/default/files/everify/images/manuals/EVParticipationPoster.JPG https://www.e-verify.gov/sites/default/files/everify/images/manuals/IERPoster.jpg * E-Verify® is a registered trademark of U.S. Department of Homeland Security