Role Description Remote World pairs South African talent with UK-based companies — and right now, we're looking for a friendly, patient Customer Service Agent to join one of our UK client teams, working fully remote. If you genuinely enjoy helping people, can stay calm under pressure, and take satisfaction in resolving issues efficiently, this role is for you. You'll be the first point of contact for customers, making sure every interaction leaves a positive impression. - Handle inbound customer queries via phone, email, or live chat - Resolve complaints and escalate issues when necessary, following set procedures - Keep accurate records of customer interactions in the CRM system - Identify customer needs and provide clear, helpful information - Collaborate with internal teams to resolve complex queries - Meet daily service targets and maintain quality standards Qualifications - Experience in a customer service, call centre, or support role - Clear and professional communication in English (written and spoken) - Familiarity with CRM tools or ticketing systems is a plus - A calm, solutions-focused approach when dealing with difficult situations - Reliable internet connection and a dedicated home working setup Benefits - R13,000–R15,000 per month (based on experience) - 100% remote — work from anywhere in South Africa - Working hours: 11:00–19:00 SAST (09:00–17:00 UK time) - Ongoing support and training through Remote World - Long-term, stable position with a reputable UK employer Company Description

• Handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments • Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary • Responds to requests for information by patient/account holders in a professional, thorough, explainable manner • Acts to gain payment or arrangement of payment on behalf of the client as appropriate • Follows client-specific protocols and policies when carrying out duties • Investigates and responds to client enquiries as needed • Enters and monitors payment arrangements • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Serve as the main HR information source for faculty and staff, resolving inquiries and requests while providing exceptional customer service. Oversee administrative activities and support staff coordination to enhance operational efficiency.

Title: Sr Customer Care Representative Location: New Berlin, Wisconsin, United States of America Job Description: At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Customer Care Manager __ In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: Hybrid {#LI-Hybrid} (Must be in/near New Berlin, WI or Houston, TX) This role is contributing to the MOSE Customer Service Team in the USA. Main stakeholders are MOSE Leadership. You will be mainly accountable for: - Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. - Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place. - Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts. - Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management. Our team dynamics You will join a talented and high performing team, where you will be able to thrive. Qualifications for the role - 10 years of experience in customer service - Bachelor's degree in Business or related field - Experience working with reporting tools and methodologies - Proficiency with MS Office, Salesforce, Power BI, Snowflake, and other specialized software/platforms - Knowledge of the Variable Frequency Drives market a plus - You are passionate about data analytics and customer service - Fluent in English with advance verbal and written communication skills More about us ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. Health, Life & Disability - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. - Choice between two dental plan options: Core and Core Plus - Vision benefit - Company paid life insurance (2X base pay) - Company paid AD&D (1X base pay) - Voluntary life and AD&D – 100% employee paid up to maximums - Short Term Disability – up to 26 weeks – Company paid - Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. - Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance - Parental Leave – up to 6 weeks - Employee Assistance Program - Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption - Employee discount program Retirement - 401k Savings Plan with Company Contributions - Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.