Serve as the main HR information source for faculty and staff, resolving inquiries and requests while providing exceptional customer service. Oversee administrative activities and support staff coordination to enhance operational efficiency.

Title: Sr Customer Care Representative Location: New Berlin, Wisconsin, United States of America Job Description: At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Customer Care Manager __ In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: Hybrid {#LI-Hybrid} (Must be in/near New Berlin, WI or Houston, TX) This role is contributing to the MOSE Customer Service Team in the USA. Main stakeholders are MOSE Leadership. You will be mainly accountable for: - Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. - Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place. - Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts. - Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management. Our team dynamics You will join a talented and high performing team, where you will be able to thrive. Qualifications for the role - 10 years of experience in customer service - Bachelor's degree in Business or related field - Experience working with reporting tools and methodologies - Proficiency with MS Office, Salesforce, Power BI, Snowflake, and other specialized software/platforms - Knowledge of the Variable Frequency Drives market a plus - You are passionate about data analytics and customer service - Fluent in English with advance verbal and written communication skills More about us ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. Health, Life & Disability - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. - Choice between two dental plan options: Core and Core Plus - Vision benefit - Company paid life insurance (2X base pay) - Company paid AD&D (1X base pay) - Voluntary life and AD&D – 100% employee paid up to maximums - Short Term Disability – up to 26 weeks – Company paid - Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. - Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance - Parental Leave – up to 6 weeks - Employee Assistance Program - Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption - Employee discount program Retirement - 401k Savings Plan with Company Contributions - Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

• Handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress • Handle inbound calls from Members, Clients and Facilities • Expect to handle 60 - 80 calls a day and higher volumes on Mondays

Role Description Tinker Federal Credit Union’s Member Service Center has an immediate opening for a full-time Member Support Specialist I! This is an exciting opportunity to join one of the nation's leading credit unions. You’ll be the first point of contact for our members, handling 80–100+ calls per day to assist with a wide range of financial needs. This is a high-volume, high-energy role that requires empathy, focus, and a passion for helping people. - Assist members via phone and digital channels with non-cash transactions and account support - Provide accurate information about TFCU products and services - Guide members through digital banking tools and promote self-service options - Collaborate with supervisors to resolve complex or unique member issues Qualifications - High school diploma or equivalent required - At least 2 years of related experience - Credit union or banking call center experience preferred - Bilingual English/Spanish candidates are strongly encouraged to apply! Requirements - Department hours: 7:00 AM – 7:00 PM (Monday–Friday) and 8:00 AM – 12:00 PM (Saturday) - You’ll work an 8-hour shift with a 1-hour lunch and a 15-minute break - Potential weekday shifts include: - 9:00 AM–6:00 PM - 9:30 AM–6:30 PM - 10:00 AM–7:00 PM - You’ll also be required to work a 4-hour shift every other Saturday - Final schedule will be determined at time of hire based on departmental needs and your availability - Starting salary at $22.20/hour, final rate based on experience and internal equity - This is a non-exempt (hourly) position Benefits - Competitive pay - Robust benefits package - “Smart casual dress code” - Opportunities for professional development and growth through training and continued education - Remote work opportunities after completing training - All necessary computer equipment will be provided for remote work setup Keys to Success - A passion for providing courteous, professional service in a call center environment - Strong communication and problem-solving skills - Critical thinking and the ability to resolve account issues independently - Comfort with digital tools, Microsoft Office, and basic office equipment - Basic math skills and knowledge of federal/state financial regulations - Ability to use a TDD (telephone device for the hearing-impaired)