Role Description Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Deliver outstanding technical support via chats, emails and tickets; - Managing troubleshooting processes related to cloud-based and SaaS applications; - Triage and prioritize support tickets based on severity, impact and urgency; - Reproduce incidents in test or staging environments to identify root causes and support faster resolution; - Gather and document all relevant information needed to investigate and resolve customer issues; - Escalate unresolved or high-priority incidents to internal teams while ensuring SLA compliance; - Proactively identify, reproduce, and manage incidents in test or staging environments to support faster resolution; - Contribute to continuous improvement by documenting solutions, creating knowledge base articles and analysing customer feedback and complaints; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with other teams; Qualifications - Excellent written and verbal communication skills in Native Portuguese and English (at least C1 for spoken and written); - 2 to 3 years of Technical Support experience; - Experience supporting cloud-based platforms or SaaS applications in production environments; - Strong troubleshooting and analytical skills, including the ability to analyse application logs and investigate technical issues; - Troubleshooting of web applications to analyze requests and errors using tools such as Chrome DevTools; - Ability to manage high-priority incidents, assess severity and impact, and reproduce issues in test or staging environments; - Ability to quickly learn the product ecosystem and follow precise procedures; - Experience writing professional, well-structured notes on support cases; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits - Fixed schedule: Monday to Friday, from 16:00 to 00:00 GMT+3 (10:00 to 18:00 Brasília time); - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements;

Role Description The Technical Service Supervisor works remotely in the field and is responsible for the direct supervision of Field Service employees (FSEs) who deliver a variety of service activities for contract, warranty, and time & material to customers. This position reports to the Regional Manager and supports the Region Manager and Team Leaders to implement the company’s practices in safety, quality, cost, delivery, and morale (SQCDM). The Supervisor actively leads and collaborates where KPIs are reviewed, problems/obstacles are identified, and corrective action plans are developed and implemented to achieve agreed upon targets. - Coordinate and manage employee work schedules to meet service delivery targets - Ensure compliance with company HR policies and demonstrate proficiency in timekeeping and People Enterprise systems - Provide real-time virtual escalation support to Field Service Engineers (FSEs) using remote tools - Deliver consistent coaching and performance feedback through the ACE system to engage, develop, and motivate employees - Foster individual and team development while attracting, retaining, and growing top talent - Manage staffing activities including requisition creation, interviewing, hiring recommendations, evaluations, and disciplinary actions - Monitor and improve KPI dashboards and FSE work queues, demonstrating expertise in service dispatching - Conduct ride-alongs with regional FSEs and provide feedback on territory and inventory management best practices - Track and ensure timely completion of required training for all FSEs - Lead or support regional Field Corrective Actions and contribute to vendor management as needed - Analyze customer service history data to support commercial and service team initiatives - Oversee regional onboarding, initial training, and procurement of tools and resources necessary for FSE success - Promote adherence to the company’s Quality Management System and recommend improvements while ensuring team compliance - Demonstrate leadership behaviors that support a flexible and engaging work environment aligned with the company’s goal of being a best place to work - Apply Lean principles and tools to drive continuous improvement across team processes and responsibilities - Lead technical reviews, investigations, and process improvement projects to enhance service quality and operational performance - Comply with all environmental, health, and safety policies, SOPs, and equipment requirements, including department-specific standards - Exemplify Vantive’s cultural values of Care, Own it, Trust, and Innovate in all supervisory actions - Perform additional responsibilities. Qualifications - Proven ability to resolve complex customer issues with professionalism and efficiency - Strong interpersonal and communication skills with the ability to influence, collaborate, and build relationships across teams and organizational levels - Demonstrated ability to foster teamwork and cross-functional collaboration, adapt to changing service environments, and apply effective problem-solving skills in dynamic situations - Effective under pressure, with the ability to respond quickly to customer needs and meet tight deadlines when required - Strong analytical skills, including the ability to assess problems, troubleshoot effectively, and interpret statistical data, charts, and tables - Skilled in presenting information clearly to groups and senior management, and responding to detailed inquiries - Proficient in Microsoft Office applications including Outlook, Word, Excel, PowerPoint, Visio, and Project - Familiarity with business intelligence tools such as Tableau and Power BI - Experience in biomedical engineering practices including installation, preventive maintenance, calibration, and repair of electromechanical and digital medical devices - Ability to diagnose and replace defective parts, perform mechanical adjustments, and ensure compliance with safety and regulatory standards - Ability to travel 50-75%, including overnight stays; willingness to drive long distances or fly as required - Valid driver’s license required - Demonstrate interpersonal skills that embrace Vantive’s cultural values of Care, Own it, Trust and Innovate Requirements - Associate’s degree required; Bachelor’s degree preferred - 5+ years of relevant experience required - 5+ years of formal supervisory experience preferred - Internal candidates may also qualify with the following: - Associate’s degree and 2+ years of experience at Vantive - Demonstrated leadership in the field, including: - Leading projects or initiatives without formal authority - Mentoring or training peers - Acting as a go-to resource for team coordination or problem-solving - Supporting team development, engagement, or performance feedback - Participation in cross-functional collaboration or transformation efforts - Strong alignment with Vantive’s culture levers: Care, Trust, Own It, and Innovate Benefits - Comprehensive compensation and benefits packages for eligible roles - Health and well-being benefits including medical, dental, and vision coverage that start on day one - Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance - Financial and retirement benefits including the Aon Pooled Employer Plan (“Aon PEP”) and Vantive’s 401(k) retirement savings plan - Flexible Spending Accounts and educational assistance programs - Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave - Additional benefits including commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits

Role Description - Serve as the primary technical point of contact for the engineering community, including design firms, specifiers, DOTs, municipalities, and industry partners, to promote Afinitas products and capabilities. - Provide technical assistance, product knowledge, and regulatory guidance to internal teams, customers, and external stakeholders. - Lead efforts to obtain required state, provincial, and municipal approvals that enable the sale and use of Afinitas products across key strategic markets in the U.S. and Canada. - Develop and deliver technical presentations, including PowerPoint content, handouts, and supporting materials to increase awareness of Afinitas product lines and solutions. - Monitor and interpret regulatory and specification changes (e.g., Buy America, BABA, Made in America) and collaborate with leadership to assess business impacts and develop appropriate strategies. - Partner with Regional Sales Managers to provide technical support that helps customers evaluate and approve Afinitas products for their applications. - Assist with specification reviews, submittal preparation, and technical justification materials as needed. - Maintain accurate and timely CRM records, including new contacts, opportunities, meeting notes, and supporting documents, in accordance with company procedures. - Build and maintain strong relationships within national and local industry associations such as NPCA, ACPA, CCPPA, PCI, and others. - Attend, exhibit, and present at industry conferences, trade shows, and technical events. - Stay current on industry trends, standards, and best practices through professional development, training, and networking. - Perform other duties as assigned. Qualifications - Bachelor’s degree preferred, ideally in engineering, construction management, or a related technical field. - Engineering background strongly preferred but not required. - Experience working with DOT and/or municipal specifications preferred. - Experience in technical sales, product support, or regulatory compliance preferred. - Familiarity with ASTM, AASHTO, and DOT specifications strongly preferred. - Excellent verbal and written communication skills, with the ability to translate technical information for diverse audiences. - Strong customer orientation with the ability to support sales efforts through technical credibility and responsiveness. - Proven organizational and time-management skills, with the ability to manage multiple priorities and deadlines. - Strong analytical and problem-solving abilities. - Ability to work independently and collaboratively in a fast-paced environment. - Proficiency with Microsoft Office Suite and related software tools. Requirements - The approximate pay range for this position is $130,000 - $150,000. Please note that the pay range provided is a good faith estimate for the position at the time of the posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position. Benefits - At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. - We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. - Please let us know if you require reasonable accommodations during the interview process. Company Description Afinitas, headquartered in St. Louis, Missouri, is a global leader in equipment, forming systems, and essential accessory products that support transportation, water, and utility precast concrete infrastructure worldwide.

Role Description Le ou la coordonnateur(trice) de l’équipe technique joue un rôle clé au sein de l’organisation. Cette personne est responsable de la coordination, de l’encadrement et du développement d’une équipe technique. Elle agit comme point de convergence entre les équipes internes, les clients et la direction technique, tout en assurant la qualité des services rendus. Le poste peut être occupé en télétravail ou à partir des bureaux de PG Solutions à Rimouski ou à Québec. Tâches et responsabilités : - Coordonner les activités quotidiennes de l’équipe technique et assurer la priorisation du travail en fonction des engagements, des urgences et des besoins d’affaires; - Encadrer, soutenir et mobiliser les ressources sous sa responsabilité afin d’assurer un niveau de performance et de qualité élevé; - Assurer la gestion d’employés, incluant le recrutement, l’embauche, l’intégration, l’accompagnement, le développement des compétences et l’évaluation de performance; - Agir comme point de contact auprès de clients dans des situations particulières (situations clients, enjeux sensibles, gestion de projets ou rencontres de coordination); - Faciliter les échanges entre les équipes techniques et les clients afin de clarifier les attentes, les priorités et les contraintes; - Être responsable, pour l’équipe technique, de certaines gammes de produits, en assurant la cohérence des pratiques, la répartition de l’expertise et le suivi opérationnel associé; - Coordonner les activités de l’équipe avec les autres équipes (R&D, services professionnels, soutien à la clientèle) afin d’assurer une collaboration efficace, une communication fluide et l’atteinte des objectifs communs; - Assumer un rôle actif dans le suivi des incidents majeurs, les revues de dossiers et les actions correctives; - Participer à des projets corporatifs ou d’équipe (amélioration continue, migrations, initiatives organisationnelles); - Contribuer à l’amélioration des processus et pratiques de l’équipe, en collaboration avec les autres coordonnateurs et la direction technique; - Promouvoir, intégrer et exploiter efficacement les outils d’intelligence artificielle dans les activités quotidiennes de l’équipe, afin d’optimiser les opérations, soutenir l’innovation et améliorer la qualité ainsi que la rapidité de la prise de décision. Qualifications - Expérience pertinente dans un rôle lié à la coordination, à l’encadrement, au soutien technique senior ou toute autre expérience jugée équivalente. - Expérience en gestion ou en encadrement d’équipes dans un contexte technique ou TI; - Excellentes aptitudes en communication, en organisation et en gestion des priorités; - Capacité démontrée à prendre des initiatives et à évoluer efficacement dans un environnement dynamique. - Intérêt marqué et ouverture à intégrer des outils d’intelligence artificielle dans son travail quotidien. - Fort sens du service à la clientèle et du travail collaboratif. Requirements - Formation en technologies de l’information, en gestion ou toute autre formation pertinente; - Expérience dans un environnement de soutien applicatif ou logiciel; - Connaissance du secteur public ou municipal; - Bilinguisme (français et anglais), à l’oral et à l’écrit, un atout. Benefits - Possibilité de jouer un rôle clé au sein d’une équipe technique en croissance; - Environnement de travail stimulant et collaboratif; - Télétravail offert; - Horaire flexible, adapté aux périodes d’activité de la clientèle; - Assurance médicale payée par l’employeur dès le premier jour; - Trois semaines de vacances dès la première année; - Cinq journées de congés personnels par année; - Programme de REER avec participation de l’employeur; - Programme de reconnaissance de vie active (prime annuelle); - Et bien d’autres avantages !