• Create Technical Manuals: Write architecture specifications, integration guides, and data sheets. • Document Register Maps: Author detailed register descriptions and memory map definitions. • Develop User Guides: Produce step-by-step guides for IP configuration, synthesis, and verification. • Standardize Documentation: Establish templates, style guides, and documentation release workflows. • Edit Engineering Drafts: Refine internal design notes into customer-facing collateral. • Manage Version Control: Maintain documentation pipelines tied to hardware RTL release cycles.

• Lead the KCS coaching program by training, mentoring, and supporting internal teams on KCS principles and practices. • Partner with Knowledge Domain Experts and stakeholders to reinforce knowledge management as a strategic discipline. • Develop and maintain KCS training materials, job aids, and playbooks to ensure consistency and scalability. • Monitor knowledge base health metrics and coach contributors to improve article quality, findability, and reuse. • Conduct regular coaching sessions and feedback loops to drive knowledge and continuous improvement. • Collaborate with teams to promote a culture of knowledge sharing and accountability. • Collaborate with subject matter experts to create, update, and maintain technical content for RFPs, RFIs, and other proposal documents. • Translate complex technical concepts into clear, concise, and compelling responses tailored to prospective client needs. • Maintain a centralized knowledge library of RFP content, ensuring alignment with brand, voice, and compliance standards. • Contribute to the creation and editing of boilerplate and standard response language for accuracy and consistency. • Support the RFP process by reviewing, formatting, and organizing content for submission.

Role Description UT Southwestern Medical Center has a new opportunity available in the Revenue Cycle Department for the role of Technical Denials Management Specialist II. You will review, research, and resolve claim denials and appeals for various insurance companies while identifying payment trends to maximize collections. The ideal candidate is well versed in working with EPIC Resolute. Shift: Flex start 0600-0900, 8-hour shift Work From Home (WFH): This is a WFH position. Applicants must live within the Greater DFW area. Our Culture: - The team culture is Love Based, which thrives on mutual respect, empathy, and support. - It prioritizes open communication, collaboration, and understanding. - Creates a cohesive and inclusive community where individuals can flourish personally and professionally. - Cultivates a culture where kindness, compassion, and appreciation are foundational principles. Job Expectations: - Work both independently and collaboratively within a team to achieve production goals and deadlines. - Demonstrate a strong commitment to productivity by staying focused and on task without constant supervision. - Effectively communicate with colleagues, supervisors, and manager to ensure clarity, alignment, and successful outcomes. - Take ownership of assigned tasks and projects, demonstrating accountability and reliability in meeting expectations. - Adapt to changing priorities and work demands while maintaining a high level of quality and efficiency. - Proactively identify opportunities for process improvement and contribute innovative solutions to enhance overall productivity and teamwork. - Ability to contact medical insurance payer and resolve outstanding claims. - Ability to appeal denied claim and overturn the denial. Qualifications - High School Diploma or Associate's Degree. - 4 years experience in medical claims recovery and/or collections with High School Diploma. - 2 years experience in medical claims recovery and/or collections within a healthcare or insurance environment is preferred with Associates Degree. Requirements - Experience with Reconsideration, Redetermination, and Appeal with health insurance carriers. - Knowledge and experience with handling and resolving NCCI edits, LCD/NCD, and bundling denials. - Knowledge and experience with denial codes from the remittance/EOB. - Knowledge and experience with contacting health insurance carriers. - Ability to read and understand Explanation of Benefits. - Ability to multitask contacting insurance companies and patients. - Knowledge and experience with online payer portals. - Epic experience with reviewing medical records. Benefits - PPO medical plan, available day one at no cost for full-time employee-only coverage. - 100% coverage for preventive healthcare - no copay. - Paid Time Off, available day one. - Retirement Programs through the Teacher Retirement System of Texas (TRS). - Paid Parental Leave Benefit. - Wellness programs. - Tuition Reimbursement. - Public Service Loan Forgiveness (PSLF) Qualified Employer.

Role Description We are seeking a Technical Writer/Documentation Specialist who will be part of a collaborative and agile team that supports and builds modern, usable, and responsive applications for mission-critical health IT solutions. This person must have a background in Section 508/Accessibility Compliance. We’re looking for someone with a growth mindset who can learn the product, help in writing, and is willing to learn how to help in various ways across the team outside of documentation management, including: - Managing communication plans - Customer relations liaison activities - Data analysis - Various program assistance Qualifications - Excellent oral and written communication skills with attention to detail – background in professional, business, or government writing a plus. - Expertise in Section 508 Compliance requirements and tools, including at least 3 years of experience making complex documents into accessible PDFs that pass JAWS. - Experience working with an agile software development team. - Able to keep up with a fast-paced environment and learn new skills and topics quickly. - Must be able to communicate effectively and professionally with management, peers, and customers, as well as demonstrate sound judgment/reasoning skills. - Flexible and adaptable to change. - Organized, efficient, and able to meet deadlines. - Naturally collaborative, eager to learn, and capable of managing multiple tasks efficiently and effectively. - Expertise in Microsoft Office applications (Word, Excel, PowerPoint, SharePoint, etc.), Atlassian Confluence/Jira, Adobe Acrobat Professional. - Experience creating flow charts using Lucidchart, Visio, or similar tools, and cleaning up screenshots with tools such as Snagit. - Expertise in Atlassian Confluence – knowledge of Jira and other Agile tools. - Experience working with Federal Healthcare IT Projects, along all phases of the agile software development life cycle. - Experience with project coordination. - Knowledge of Healthcare IT/Medicare & Medicaid systems and data. Requirements - Ability to obtain a U.S. Federal Position of Trust clearance designation. - Must reside in and be able to perform work in the United States. - Must have lived in the United States for 3 of the last 5 years. - Bachelor’s Degree and at least 4 years in supporting project documentation activities, or 6 years of experience will satisfy education and experience requirements. Responsibilities - Thoroughly review, edit, rewrite, version, finalize, and maintain documentation that meets quality standards. - Coordinate with both peers and client on moving the documentation through the review process, tracking changes, and verifying all questions/comments are addressed before finalization. - Documentation types may include (but are not limited to): - Project plans - System requirements - Analysis reports - Code documentation - Implementation plans - Security plans - Interface control documents - User guides - Test plans and reports - White papers - Confluence pages - Ensure accuracy of document versioning and maintenance within the designated repository/collaboration site. - Act as a scribe at project/team meetings to record decisions, questions, and action items. - Create and maintain Confluence pages, including implementing reader friendly macros and assisting with assigning/tracking site permissions. - Assist with training/troubleshooting peers as it relates to documentation and Confluence/SharePoint repositories. - Test documentation for accessibility per 508 Compliance standards using Adobe, JAWS or other tools, and correct documentation errors as needed to meet WCAG 2.2 compliance. - Assist with onboarding and offboarding team members (including guiding them through the process of obtaining access to client systems). - Assist with various project management administrative duties, including creating communication plans. - Assist with set up for agile program ceremonies, scheduling meetings, and capturing high-level action items and risks. - Assist program in all process improvement activities. Proactively look for areas of improvement in processes, data gaps, and recommend solutions and enhancements. - Support data analysis activities of program data, provide documentation and analysis to stakeholders as needed. - Create documentation, which is grammatically correct, concise, and clearly conveys the required information to End User/Customer/Management personnel. - Ensure that the grammar, format, and expression of all documentation is consistent with Softrams and client standards. - Create training materials based upon documentation. - Utilize video, written, and other formats to meet various stakeholder needs. Benefits - Comprehensive compensation structure including competitive base salaries, performance-based incentives, spot bonuses, referral bonuses, and more.