**Mission of Role/Position Summary:** The emergency management case manager will ensure efficient grant program compliance processing while ensuring homeowners and clients receive a high level of service. **Tasks, Duties, and Responsibilities:** Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions: - Work as a part of the Elevate Florida Case Management team and perform all duties as assigned. - Attend meetings and conference calls with clients and homeowners - Attend training on program requirements and apply all policies and procedures as required. - Manage individual workload of case management. - Ensure productivity, and communications that enable accurate, efficient, and compliant program processing and tracking. - Understand program needs, policies, departmental process flows, and standard operating procedures. - Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills. - Communicate, resolve, and escalate problems and concerns according to proper protocols. - Perform other duties as assigned.

• Provides information to store management by recapping promotional activity • Reporting business opportunities, results, trends and competitive information • Manages controllable costs by educating managers on procedures for controlling merchandise variation • Collaborates with Marketing team to ensure promotions and new product introductions are fully implemented • Partners with vendors to ensure product is available • Timely execution of monthly promotions • Ensures store operations are profitable by managing cash and merchandise variation • Achieves financial objectives by forecasting requirements and preparing an annual budget • Provides leadership and direction to store managers

• Provide effective leadership and management to the Retail Coverage Merchandiser/Lead Merchandiser team in your assigned geographic area. This includes interviewing and hiring candidates, onboarding and training new associates, managing performance and career development, handling conflict and personnel issues, and providing coaching and support. • Develop and maintain a strong understanding of the company’s business model, client and customer details and expectations, and the specific details of the work processes. • Spend a minimum of 50% of your time working in-store to ensure a thorough understanding of business and project requirements. • Manage assigned work to completion, on time, and with high-quality results. Review project details to verify schedules are accurate and achievable, and ensure supporting documentation is current and correct. • Assign work to the team and ensure that all jobs have the appropriate level of support. Monitor progress, audit work, answer questions, solve problems, resolve personnel issues, and adjust resources as needed. Ensure the delivery of all necessary materials, supplies, and equipment. • Understand and optimize selling effectiveness in assigned territories. Identify training needs, desired system and work process improvements, and maintain an effective balance of store set/surge work and retail store coverage. • Partner with store personnel and your team to achieve and maintain merchandising excellence. Discuss schedules and changes, meet goals and expectations, and build effective working relationships. Be proactive in alerting management to any unsafe acts or conditions to prevent injuries. • Ensure company policies are followed by directly managed associates. This includes proper maintenance of all company-owned equipment, accurate and timely expense reporting, and activity reporting within company guidelines. • Communicate retail territory responsibilities to the MEI admin team to ensure accuracy in the reporting systems. Effectively and accurately use technology, including MEI, to communicate retail priorities and coverage analyses, maintaining an effective feedback and measurement system. • Meet the physical requirements of the role as listed below. • Perform other duties as assigned.

• Drive maintenance excellence across multiple sites • Ensure optimal performance of assets • Collaborate with multi-disciplinary teams • Manage Support documentation and Incident Resolution • Oversee technician career training and reviews • Promote training programs enhancing safety and operational excellence • Act as a trusted partner to clients • Uphold safety protocols and compliance standards • Manage contractual budgets and drive cost-saving initiatives • Champion continuous improvement and operational efficiency