• Own cross-functional automation projects. Partner with Operations, Member Care, Finance, Product, Engineering and leadership to understand painful manual processes, define requirements, and deliver durable solutions that eliminate or dramatically reduce that work. • Deeply understand and document existing processes. Sit with stakeholders, map current-state workflows step by step, identify where time is being lost and errors are being introduced, and quantify the cost of the status quo so the right problems get prioritized. • Design elegant automation solutions. Translate messy, real-world processes into clear, maintainable designs. Identify the highest-leverage opportunities for automation, choose the right approach, and account for edge cases, failure modes, and the humans who will rely on the output. • Build, test, and maintain automations. Develop, test, document, and maintain models, scripts, integrations, and AI-powered workflows that reliably take over manual work, and keep them running as source systems and requirements change. • Use AI tools as a core part of how you build. Use Claude and other AI tools to design and build automations — including LLM-powered workflows and agents — while validating outputs, handling errors gracefully, and protecting data quality and trust. • Translate business ambiguity into solutions. Lead stakeholder discovery, ask sharp questions, clarify tradeoffs, and convert vague "this takes forever and breaks all the time" complaints into practical, well-scoped deliverables. • Measure and improve impact. Track the time saved, errors avoided, and throughput gained from the automations shipped, and use that to prioritize the next set of opportunities. • Monitor and troubleshoot automations. Identify when an automation breaks or degrades — due to source system changes, schema changes, API changes, or new edge cases — and fix it quickly and durably. • Raise the bar for the Data team. Contribute to coding standards, documentation, testing practices, reusable building blocks, and overall trust in the automations the client depends on. Help free up the rest of the team from reactive manual requests. • Other duties as assigned.

• Manage and prioritize a high-volume executive inbox, ensuring important communications receive timely attention. • Categorize urgent and non-urgent matters and create actionable follow-up summaries. • Coordinate complex calendar management across multiple stakeholders, priorities, and time zones. • Support executive travel logistics, scheduling changes, and related operational coordination. • Track expenses, receipts, reimbursements, and administrative workflows. • Prepare executive briefing materials, meeting preparation documents, and action-item summaries. • Support KPI and OKR tracking processes across multiple business functions. • Review updates and operational reporting for completeness, quality, and accuracy. • Identify blockers, inconsistencies, and execution gaps and proactively surface recommendations. • Help maintain accountability and follow-through across teams and initiatives. • Coordinate operational workflows and support cross-functional execution efforts. • Support organisational initiatives that improve execution, visibility, and alignment across teams. • Maintain CRM hygiene and support operational process consistency. • Identify opportunities to improve workflow efficiency through automation and process improvements. • Contribute to the development of operational systems that support long-term growth. • Apply systems thinking to improve organizational effectiveness and reduce operational friction. • Coordinate scheduling, communications, and logistics related to executive initiatives and external engagements. • Review documentation and communications for consistency and quality. • Help maintain communication standards, templates, and organizational documentation. • Support the creation and maintenance of scalable operational systems and processes. • Document workflows, procedures, and best practices that improve organizational effectiveness.

• Ensure accuracy, consistency, and timeliness in billing and revenue recognition • Prepare daily customer billing • Support month-end and quarter-end close activities • Contribute to financial reporting integrity • Partner closely with Sales, Customer Success, and Finance • Resolve billing inquiries and ensure contract alignment • Maintain a seamless customer experience • Contribute to annual audit readiness and reinforce compliance • Identify and implement process improvements in billing operations

Role Description We are looking for a Marketplace Operations & Growth Lead to take full ownership of our marketplace and key online retail business across Amazon and other leading platforms, including Kaufland, OTTO, ManoMano, Leroy Merlin, and others. This is a role for someone who knows marketplaces inside out - and is ready to lead a small, ambitious team through the next stage of growth. You'll combine strategic thinking with hands-on execution, shape how the team works, and build the processes that turn good results into consistent ones. Tasks - Strategy & Growth - Build and execute a practical 12–24 month growth plan across platforms — focused on market share, margin, and ACOS/ROI - Spot growth opportunities that aren't obvious yet — new channels, underserved categories, pricing gaps - Set clear targets by marketplace, category, and SKU; keep execution on track through regular business reviews - Own the numbers behind the product: pricing, promotions, logistics costs, VAT, and platform fees - Assortment & Category Management - Shape the assortment strategy — SKU structure, price tiers, and segmentation that make sense for a growing catalog - Stay sharp on competitor positioning; maintain price parity and basket competitiveness across platforms - Continuously improve the product mix based on what's actually selling, what's seasonal, and where demand is moving - Operations & Supply Chain - Run day-to-day Amazon FBA/FBM operations and coordinate with 3PL and warehouse partners - Own inventory planning, stock allocation, and replenishment — keeping availability high without overcommitting capital - Find and fix operational inefficiencies: packaging, logistics flow, return rates — the small things that compound fast in a growing business - Performance Marketing - Manage marketplace advertising across Amazon Ads, PPC, and automated campaigns - Run external traffic channels: Google Ads, Meta, affiliates, retargeting — with a clear eye on ROI - Drive promotional mechanics — deals, coupons, platform events — with direct accountability for P&L impact - Content, SEO & Conversion - Improve product visibility through keyword strategy, SEO, A+ content, and strong creative assets - Optimize the full funnel: impressions → clicks → conversions → repeat purchases - Keep ratings, reviews, and brand reputation in good shape across all platforms - Analytics & Automation - Build lean, useful dashboards - revenue, margin, inventory, returns, and the KPIs that actually matter - Develop forecasting models for demand, seasonality, and pricing - practical tools the team can use - Introduce automation and tooling to reduce manual work and keep decision-making fast as the business scales - Partnerships & Leadership - Manage relationships with Amazon account managers and participate in platform beta programs - Collaborate cross-functionally with logistics, finance, production, design, and legal teams - Lead, mentor, and develop a team of 5 specialists; define standards, processes, and performance culture Qualifications - 3-5 years of experience in e-commerce / marketplace / Amazon ecosystem roles - Proven experience in P&L or revenue ownership - Experience in performance marketing (PPC, ROAS optimization, external traffic) - Strong analytical mindset with experience in BI, dashboards, and forecasting - Hands-on leadership experience (team management preferred) - High ownership mindset, entrepreneurial approach, and structured thinking - Fluent English is required; knowledge of Slavic languages is an advantage - our team is international and mixed Benefits - Remote work from anywhere within the EU - Competitive compensation package with quarterly performance-based bonuses - A fast-moving, ambitious, and performance-driven team environment - A strong collaborative culture built around accountability, initiative, and continuous growth Important Please submit your application via the JOIN platform only. We kindly ask you to upload your CV through this channel, as applications submitted through other communication methods cannot be considered.