Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer Success Africa and East Arabia https://mastercard.sharepoint.com/:w:/s/EEMEACustomerSuccess/IQAwN-6JnpjWQZB0_QfFg8_yAfmcyyMkHBTwmDpXybosUOQ?e=Fv86ej Director, Customer Success Africa and East Arabia Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. To drive more consistency and alignment across Customer Success (CS) in Services, we are standing up new Regional Customer Success teams, which will play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for the customer experience, this team is accountable for a good onboarding experience, providing ongoing strategic support, and fostering long-term relationships. They work collaboratively with cross-functional teams to address customer needs, gather feedback for product improvements, develop tailored strategies that enhance customer satisfaction and retention, build customer advocacy to support our B2B marketing campaigns and create leads for value expansion for our Business Development teams. By focusing on proactive engagement and personalized service, the Services Customer Success team is dedicated to driving customer success and contributing to the overall growth of the organization. Responsibilities The Director of Customer Success role will report to the EEMEA VP Customer Success and will support in the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The Director will work closely with cross functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. The three areas of primary responsibility include: 1) Delivering value to customers and 2) growing the business. Delivering value to customers Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products Articulate key performance indicators related to cost, performance and optimization and the insights associated with them Growing the Business: Leverage Mastercard Services' offerings to achieve customer goals and realize value propositions of Mastercard products Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings Ability to work with highly technical internal solutions and identify information that will inform customer decision-making and enable enhanced visibility into achieving product value realization All About You: Enthusiastic manager of talent who builds, energizes and unlocks the potential of a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners Knowledge and understanding of payments technology and application of that knowledge to address customer/market needs Successful track record of identifying "next opportunity" for customers to partner with Mastercard to further enhance the strength and value of the partnership for both parties Successful record in developing and implementing sustainable customer success strategies that align with the organization's goals Extensive experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth Highly skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage Experience in creative thinking and development of innovative solutions to complex customer challenges Demonstrated experience building and maintaining relationships with the ability to create followership by generating value with key stakeholders across the organization Advanced ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner Must speak fluent English, additional languages like French and Arabic welcome Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. Overview We are looking for a Director, UX Research to join the Customer Insights team at Collectors and lead our UX research function. This is an exciting time to join the growing collectibles space. This role will have the unique opportunity to shape a suite of products to help card collectors grade, sell, manage and enjoy their collections. You will lead the UX research team to deeply understand the people behind the collections and how our products can meet their needs. We need a leader who is skilled at prioritizing what research will drive the biggest impact and weighing how different research methods are best suited for each ask. Remote or hybrid candidates (close to Santa Ana or Jersey City offices) will be considered. This will be discussed further as part of the recruiting process. What You’ll Do - Set Research Strategy: Define and drive the UX research roadmap by identifying critical knowledge gaps and prioritizing work that influences company-level decisions. - Cross-Functional Partnership: Act as a senior partner to Marketing, Product, Design, and Engineering leads to weave the right insights together and drive decision making. - Execute Research: Both independently conduct and guide team members on the design and execution of generative, formative, and summative research to support product design and development (including but not limited to ethnography, interviews, surveys, concept testing, and usability studies) - Team Leadership: Mentor the user research team. Set clear direction, mentor team members, and establish a high bar for research craft. Who You Are - Experienced UX Leader: 7+ years of experience in user research, preferably with experience in consumer technology, collectibles, sports or fandom. You are an experienced people manager (2+ years of experience). You know what "excellent" looks like and how to coach others to get there. - Master of Craft: You possess a broad methodology range (qualitative and quantitative) and have a track record of research that has moved the needle on real-world business outcomes. You have the ability to moderate interviews and conduct user research independently. - Strategic Thinker: You can translate ambiguous problem spaces into clear research questions and connect findings to product strategy with confidence. You understand when different data points/methodology is required to make the most compelling case (e.g., primary research vs. behavioral data, usability vs. market research study, etc.). - Master Storyteller: You can land a narrative regardless of the audience—from a small product squad to a senior leadership forum. - Collaborative Partner: You build buy-in and navigate competing priorities with grace. You are known as an honest, transparent partner at every level of the organization. - Adaptable & Tech-Forward: You understand how AI is transforming research. You encourage experimentation with new tools while holding the line on quality and rigor. Salary Range The salary range for this position is $163,308 - $267,038. Actual compensation varies based on location, experience, and skill set. This role may be eligible for bonuses, equity, or other forms of compensation. Reasons To Join Us - Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision - Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits - 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals - Vacation: All salaried employees are eligible for flexible time-off - Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays - Employee Discounts: Employees receive discounts on select grading services for approved submissions - Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs - Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.

• Oversee the development, improvement, and execution of K–12 MLL instructional materials reviews in partnership with content-area review teams • Manage and coach MLL Leads, providing clear expectations, professional growth, and performance feedback • Ensure that all EdReports reviews incorporate a calibrated MLL lens aligned to evidence-based practices and grade-level access • Partner closely with the EdReports Development team to support grant writing, funder cultivation, and ongoing funder engagement, contributing MLL expertise to strengthen funding strategy and sustain the growth of MLL reviews • Lead the development, refinement, and/or piloting of new or revised tools in partnership with the Product (RDI) team, serving as subject matter expert and making decisions related to resource and strategic management • Facilitate cross-functional collaboration between MLL and content review teams to ensure accuracy, alignment, and consensus in published reports • Manage MLL-related budgets, consultant networks, and grant-aligned workstreams in alignment with organizational priorities • Lead publisher engagement related to MLL reviews and findings, supporting understanding of EdReports’ criteria and advancing improvements in the curriculum marketplace • Represent EdReports in national and virtual field engagement opportunities, partnerships, and collaborative initiatives related to multilingual learner support • Own and drive the vision, strategy, and multi-year roadmap for MLL reviews including integrating, maintaining, and improving a multilingual learner (MLL) lens across all K–12 EdReports review systems in alignment with organizational priorities, research, and policy developments

• Define and develop Outreach’s corporate development strategy aligned with long-term growth objectives • Identify acquisition, investment, and partnership opportunities that expand product capabilities, market presence, and technical differentiation • Conduct market landscape analysis to inform build vs buy decisions • Lead end-to-end M&A execution including target sourcing, valuation modeling, diligence coordination, negotiation, and deal structuring • Build detailed financial models and present investment recommendations to executive leaders and BoD • Drive post-merger integration planning and execution • Ensure cultural alignment and operational continuity • Establish synergy targets and track performance post-close