Block builds simple, powerful tools that make progress towards an economy that’s truly open to all.
Solutions Engineer
Location
California
Posted
18 days ago
Salary
$113.6K - $195.3K / year
Seniority
Senior
Job Description
Solutions Engineer
Block
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Solutions Engineering team is a trusted engineering resource for Square's largest sellers and partners, helping them architect and develop applications and integrations that enable seamless omnichannel commerce experiences for end-users. Solutions Engineers also help shape Square's product strategy by providing valuable market feedback that informs product prioritization and design. We are looking for an engineer with sales acumen, a thoughtful product sense, and an entrepreneurial spirit. You excel at solving challenging technical problems and excel in client-facing environments. Reporting to the Solutions Engineering lead, you will work with sellers and partners across multiple industries. You will work with our North American Sales, Account Management and Partnerships teams supporting Square's growing GTM initiatives. This role is mostly remote, with a requirement to be based in Los Angeles or Orange County. You Will - Partner with Sales & Account Management to support sellers integrating with our platform, and co-sell Square's Developer Platform. - Collaborate with the Partnerships team to facilitate partner integrations with our platform. - Gain an in-depth understanding of the technical architecture and goals of sellers and partners, advising on suitable Square solutions and integrations. - Provide ongoing white-glove support to strategic sellers and partners in the market. You Have - 5+ years of experience in Solutions Engineering, Sales Engineering, Consulting, or related fields. - Hands-on experience with full-stack development, including proficiency in RESTful APIs and coding. - A proven track record of co-selling complex solutions alongside Sales teams. - The ability to communicate complex concepts clearly and persuasively to both technical and non-technical audiences. - Experience working with senior partners and business leaders. - Experience with continuous learning and a natural curiosity to ask insightful questions. - Lives in Los Angeles or Orange County - A willingness to travel for onsite client meetings (10-20%). - Experience in SaaS and/or payments industries We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page Full-time employee benefits include the following: - Healthcare coverage (Medical, Vision and Dental insurance) - Health Savings Account and Flexible Spending Account - Retirement Plans including company match - Employee Stock Purchase Program - Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance - Paid parental and caregiving leave - Paid time off (including 12 paid holidays) - Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) - Learning and Development resources - Paid Life insurance, AD&D, and disability benefits These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information. - Zone A: $142,000.00 - $195,300.00 USD - Zone B: $132,100 - $181,600 .00 USD - Zone C: $124,900.00 - $171,700.00 USD - Zone D: $113,600.00 - $156,200.00 USD Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.
Related Guides
Related Categories
Related Job Pages
More Sales Engineer Jobs
• A SE III will be working in concert with our Federal Account Executives ensuring customer needs, solutions and deadlines are met. • The SE III will strive to build, enhance, and maintain relationships with our current and future customers as the technical lead for products and services. • This role will be responsible for increasing the functional output of the sales team through consistent and effective communication internally and externally to our customers. • An SE III is customer facing and is constantly focused on identifying new opportunities for growth and scoping solutions for both products (Bill of Materials (BOMs)) and services (Statement of Work (SOWs)). • The SE III will evaluate and develop Data Center reference architecture solutions, establish and train common tools, create technical policies, plans, and playbooks to enable a cohesive repeatable set of core go to market products and solutions for highly regulated market customers and current account needs. • The position will help develop executive-level relationships within new strategic markets and existing technically complex accounts to improve mission and system performance. • The ideal candidate will have experience in the formulation and representation of complex system integration activities and solution development to meet or exceed client requirements. • The ability to develop strategic and technical roadmaps that support revenue and profit margin growth is a key skill. • Most importantly, we are looking for an individual who can effectively communicate enterprise best practices and technologies with engineering and sales stakeholders equally.
Senior Solutions Engineer
SS8SS8 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, disability, protected veteran status, or any other status protected by applicable law. SS8 does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any resumes submitted without a signed agreement in place will be considered the property of Company, and no fees will be paid if a candidate is hired as a result.
Role Description We’re looking for a customer-facing Senior Solutions Engineer to support sales of SS8’s portfolio across Law Enforcement (LEA), Intelligence Community (IC), and Communications Service Providers (CSPs) across the APAC region. This role sits at the intersection of deep technical expertise and strategic sales—translating complex mission needs into deployable, scalable solutions. As a highly skilled Senior Solutions Engineer, you will leverage your expertise to deliver pre-sales engineering support as a subject matter expert. This role involves extensive engagement with customers and partners, ensuring the highest technical and professional standards while upholding SS8’s customer-first approach. You will serve as the primary technical representative to customers, articulating SS8’s solution capabilities and playing a key role in influencing customer decisions and successful solution adoption. You’ll partner closely with sales, product, and delivery teams to drive technical wins, shape customer architectures, and ensure SS8 solutions align with operational and compliance requirements. Key Responsibilities - Pre-Sales & Solution Engineering - Lead technical discovery sessions to understand customer mission requirements across lawful intercept, location intelligence, and data analytics. - Represent SS8 and its partner ecosystem in designing and delivering end-to-end solutions tailored to customer and prospect requirements spanning telecom networks, data collection, mediation, analytics, and visualization platforms. - Own the technical sales cycle: architecture, solution positioning, demos, POCs, and RFP/RFI responses with innovative and differentiated approaches. - Translate vague “we need intel” asks into concrete system designs (and push back when needed). - Customer Engagement - Act as a trusted technical advisor to LEA, IC, and telecom stakeholders. - Present complex solutions clearly to both engineers and non-technical decision-makers. - Support customer workshops, technical deep dives, and executive briefings. - Bridge the gap between operational users and IT/network teams. - Architecture & Integration - Develop high-level and detailed architectures integrating SS8 solutions into existing customer environments. - Ensure alignment with telecom standards, lawful intercept frameworks, and regulatory requirements. - Collaborate with delivery teams to ensure smooth transition from design to implementation. - Sales Support - Partner with account teams to develop winning strategies for new and existing opportunities. - Own creation of proposals, quotes, SOWs, and technical documentation. - Support competitive positioning and articulate differentiators. - Product & Feedback Loop - Provide structured feedback to product management on emerging trends, customer challenges, requirements analysis and field-driven insights based on field experience. - Influence product direction with real-world use cases and customer pain points. Qualifications - 7+ years in solution and systems engineering, sales engineering, network engineering, or solution architecture. - Demonstrated ability to design and size high-capacity, high-performance, mission-critical systems. - Strong understanding of telecom network architectures and signaling protocols: - 3G, 4G LTE/EPC, and 5G Core - IMS, VoLTE, VoIP - IP networking (routing, switching, protocols) - Experience with lawful intercept frameworks and systems. - Solid understanding of data flows, packet capture, and network-based data collection. Requirements - Experience supporting or working with: - Law Enforcement Agencies (LEA) - Intelligence Community (IC) - Telecommunications Service Providers (CSPs) - Exposure to OSINT, location intelligence, or analytics platforms is a strong plus. - Hands-on experience with virtualization and/or cloud-native environments. - Solid knowledge of databases and storage systems. - Understanding of compliance, regulatory, and legal considerations in telecom and surveillance environments. Benefits - Proven ability to run technical sales cycles and close complex deals. - Experience responding to RFPs/RFIs and building technical proposals. - Strong presentation and demo skills. - Excellent verbal and written communication skills, with significant experience engaging directly with customers. - Highly professional, detail-oriented, and analytical, with the ability to operate independently and take initiative. - Capable of contributing as a key member of the technical leadership team. Travel - 50% typical, 75% peak SS8 does not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, and provides reasonable adjustments throughout the recruitment process. SS8 does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any resumes submitted without a signed agreement in place will be considered the property of Company, and no fees will be paid if a candidate is hired as a result.
Senior Architectural Engineer
Gainwell TechnologiesGainwell Technologies is an award-winning digital health technology company that supports the administration of healthcare and human services programs. In past
Role Description As a Senior Cloud IAM Engineer, you will lead the design, implementation, and governance of identity and access management solutions across cloud platforms, primarily AWS with some Azure involvement. Your role ensures secure, compliant, and efficient access to cloud resources, aligning with frameworks such as NIST and HITRUST to protect sensitive healthcare data. Join a team that thrives on solving complex challenges and improving the health and well-being of the communities we serve. - Architect and manage AWS IAM policies, roles, and permissions to enforce least privilege and secure access across multi-account environments. - Regularly audit IAM configurations to ensure compliance with NIST CSF, HITRUST, HIPAA, SOC 2, and GDPR. - Automate IAM provisioning and de-provisioning workflows using Terraform, CloudFormation, or Ansible. - Troubleshoot IAM-related issues, including access failures, policy conflicts, and authentication errors. - Collaborate with security, networking, and application teams to integrate IAM best practices into cloud deployments. - Support incident response and forensic investigations by analyzing IAM logs and access patterns using AWS CloudTrail and Azure Monitor. - Implement and manage AWS services such as: - AWS Organizations for account governance. - AWS Control Tower for guardrails and account provisioning. - AWS Cognito for identity federation and user authentication. - Assist in Azure IAM tasks, including conditional access policies, identity protection, and integration with Active Directory. Qualifications - Bachelor’s degree in Computer Science, MIS, or related field, or equivalent experience. - 5+ years of experience in cloud engineering with a strong focus on IAM in AWS and/or Azure. - Hands-on experience with: - AWS IAM, Organizations, Control Tower, Cognito. - Infrastructure as Code tools (Terraform, CloudFormation). - Familiarity with authentication protocols (SAML, OIDC, OAuth 2.0). - AWS or Azure certifications (e.g., AWS Certified Security – Specialty, Azure Security Engineer Associate) are a plus. Requirements - Fully Remote Opportunity – Work from anywhere in the U.S. - Minimal Travel Required – Occasional travel opportunities (0-10%). - Video cameras must be used during all interviews, as well as during the initial week of orientation. - The deadline to submit applications for this posting is June 30, 2026. Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - A variety of leadership and technical development academies to help build your skills and capabilities.
CX Senior Solution Sales Engineer
AvayaAvaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.
Role Description Avaya has shifted the global enterprise customer experience (CX) landscape toward a unified, AI-driven, and open cloud architecture. We are seeking a highly accomplished Solution Engineer to be a primary technical driver in accelerating our Infinity platform adoption—focused on CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration. This role is for a strategic technologist and storyteller who can translate complex, multi-modal capabilities into tangible business outcomes. - Spend approximately 80% of time focused on the strategic CCaaS, AI, and Orchestration portfolio, and 20% on migration strategies from legacy environments. - Lead the technical discovery and design of complex, large-scale CCaaS solutions, ensuring seamless integration of voice and digital channels (chat, email, social, messaging). - Architect and present solutions utilizing embedded and third-party AI/ML services for conversational AI, real-time agent assist, sentiment analysis, and intelligent workflow orchestration across the customer journey. - Create, customize, and deliver compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP). - Act as the trusted technical advisor to the sales team and customer executives, guiding discussions on security, compliance, API integration, cloud architecture, and total cost of ownership (TCO) for modern cloud CX solutions. - Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s differentiation. Qualifications - Minimum of 8 years in a technical pre-sales, solution consulting, or solution architecture role, with 5+ years of CCaaS/SaaS/Cloud contact center experience (Genesys, NICE, 8x8, Five9, Talkdesk, Calabrio, etc). - Deep, hands-on experience designing and presenting modern cloud contact center reference architectures, including knowledge of microservices, global multi-region deployments, and consumption models. - Proven ability to articulate the value of AI in CX (e.g., self-service containment, agent augmentation, journey analysis) and experience integrating conversational AI solutions (bots, NLP). - Expertise in mapping and designing end-to-end customer journeys that leverage digital channels and maintain context across channels and systems. - Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts, with the ability to discuss business application integrations (Salesforce, ServiceNow, etc.) with technical teams. - Practical knowledge of building and demonstrating sophisticated, data-driven workflows using orchestration tools or low-code/no-code platforms. - Exceptional communication, presentation, and whiteboarding skills, with the ability to simplify complex technical concepts for C-level audiences. - Languages: Chinese, Korean and English are required. Requirements - Practical experience or strong familiarity with heritage Avaya on-premise portfolio, including Avaya Aura (CM, SM, SMGR), Elite, and relevant applications. - Basic familiarity with scripting languages (e.g., JavaScript, Python) or development environments to rapidly prototype and demonstrate integration capabilities. - Relevant cloud certifications (e.g., AWS, Azure) or specialized CCaaS vendor certifications. - Willingness to travel to support business as required. Benefits - No sponsorship is available for this position. Education - Bachelor degree or equivalent experience in Computer Science or Electrical Engineering. - One or more advanced industry/vendor certifications. - Avaya and Industry certifications are highly desirable.
