• Lead migrations of workloads from on-premises to the cloud • Implement new cloud solutions from design through delivery • Create base environments and automate provisioning • Incident response and problem management for cloud services • Monitor infrastructure and applications • Manage patching and scheduled maintenance • Administer backup and recovery • Manage change requests • Optimize performance and costs • Perform corrective and evolutionary maintenance and reduce technical debt • Orchestrate and manage containers (Kubernetes) • Maintain integrations and APIs • Automate processes and infrastructure • Follow defined corporate standards and processes • Produce technical documentation • Share knowledge and support less experienced professionals

• Maintain tools used by Cloud Services to manage vulnerability remediation tasks • Respond to SIEM and FIM detections • Collaborate with Information Security on Identity Protection and Exposure Management solutions • Provide tactical support for regulatory compliance efforts (SOC2, PCI DSS, GDPR) • Manage backup systems and perform system restores • Disaster recovery planning • Manage technologies supporting vulnerability scanning, cloud technologies, data loss prevention • Follow security policies, procedures, and standards to ensure compliance • Collaborative involvement with assessments and audits • Collaborate with cross-functional teams to integrate controls and best practices • Provide guidance to cross functional teams, fostering a culture of awareness and best practices • Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate • Apply sound judgment and ethical standards when using AI

• Supporting/administering/maintaining all Hosting customer systems as appropriate (Microsoft Azure) • Supporting/administering/maintaining all Hosting customer backup/restore processes • Supporting/administering/maintaining Hosting infrastructure monitoring systems • Supporting/administering/maintaining all system security related issues • Maintaining iMIS knowledge to effectively support and upgrade Hosting customer’s iMIS systems as necessary • Azure Automation User account administration for all Hosting customers • Azure SQL database management/administration activities for Hosting customers as necessary • SQL Managed Instance management/administration activities for Hosting customers as necessary • SQL Server database management/administration activities for Hosting customers as necessary • Upgrading iMIS implementation to latest release as necessary • Supporting ASI initiatives as necessary/required • Administering Hosting Issues Management queue as necessary • Participating in quarterly Departmental and Corporate BSC reviews • Managing attainment of personal BSC initiatives • Completing yearly professional development initiatives • Mentoring team members as necessary • Addressing Hosting Issues Management queue items in a timely fashion and close as required • Participating in Hosting On Call program • Performing other duties as assigned Manager, Hosting Operations, Global Director of Technical Support or Senior Management

• Design, implement, and maintain scalable and secure cloud-native infrastructure with a focus on AWS and Kubernetes. • Contribute to cloud migrations, security implementations, and DevOps best practices while supporting the reliability and performance of cloud environments. • Work closely with cross-functional teams to deliver infrastructure solutions that align with application and business needs. • Continuously improve systems through automation, monitoring, and operational best practices, while growing technical skills and sharing knowledge within the team. • Develop and maintain Infrastructure as Code (IaC) using Terraform and reusable Terraform modules, and design, implement, and maintain CI/CD pipelines in GitLab (GitLab CI/CD), using established patterns and reusable components to support consistent deployments across environments. • Design, deploy, and support Kubernetes environments on AWS EKS, ensuring reliability, scalability, and security of cloud workloads. • Implement and maintain core Kubernetes capabilities such as networking, ingress, storage, and cluster upgrades following established best practices. • Participate in proof-of-concept efforts for new tools and technologies, contributing hands-on implementation and feedback. • Follow and help maintain Kubernetes and cloud infrastructure standards, including upgrade processes, security configurations, and performance tuning. • Collaborate with application and platform teams to support cloud-native application deployments, containerized workloads, and microservices architectures. • Implement and maintain observability solutions using metrics, logs, and alerts to support monitoring, troubleshooting, and operational visibility. • Support cloud security initiatives by implementing access controls, encryption, and compliance requirements according to defined security standards. • Contribute to cloud migration and application modernization efforts by executing migration tasks and validating deployed solutions. • Participate in incident response and on-call rotations, helping diagnose issues, restore services, and improve operational reliability through post-incident learnings.