We help people achieve great things though innovative solutions.
Cloud Services Support Analyst
Location
United Kingdom
Posted
108 days ago
Salary
£35K - £45K / year
Seniority
Senior
Job Description
Cloud Services Support Analyst
Advanced Solutions International, Inc.
• Supporting/administering/maintaining all Hosting customer systems as appropriate (Microsoft Azure) • Supporting/administering/maintaining all Hosting customer backup/restore processes • Supporting/administering/maintaining Hosting infrastructure monitoring systems • Supporting/administering/maintaining all system security related issues • Maintaining iMIS knowledge to effectively support and upgrade Hosting customer’s iMIS systems as necessary • Azure Automation User account administration for all Hosting customers • Azure SQL database management/administration activities for Hosting customers as necessary • SQL Managed Instance management/administration activities for Hosting customers as necessary • SQL Server database management/administration activities for Hosting customers as necessary • Upgrading iMIS implementation to latest release as necessary • Supporting ASI initiatives as necessary/required • Administering Hosting Issues Management queue as necessary • Participating in quarterly Departmental and Corporate BSC reviews • Managing attainment of personal BSC initiatives • Completing yearly professional development initiatives • Mentoring team members as necessary • Addressing Hosting Issues Management queue items in a timely fashion and close as required • Participating in Hosting On Call program • Performing other duties as assigned Manager, Hosting Operations, Global Director of Technical Support or Senior Management
Job Requirements
- 3-5 years of IT/Cloud experience delivering and supporting technology solutions
- Microsoft Azure Administration
- iMIS systems management experience
- Good oral, written, analytical, and people skills
- Ability to work independently in a fast-paced technology environment
- Azure SQL administration skills
- Azure Automation
- Zendesk Ticketing system
- Understanding of ASP .NET and related technologies
- Understanding of IIS technologies
- Understanding of virtualization technologies
- Strong Microsoft operating system and applications knowledge
- Basic iMIS knowledge
- Some after hours and weekend work is required to support product upgrades and on call Hosting support.
Benefits
- Generous Paid Time Off
- Optional Private Medical Insurance
- Wellness Benefits
- Retirement Pension Plan
- Opportunities for Professional Growth and Development
- Volunteer Time Off
- Study Leave
- Flexible remote working
Related Guides
Related Categories
Related Job Pages
More Cloud Engineer Jobs
Cloud Engineer
Caris Life SciencesFulfilling the promise of precision medicine through quality and innovation.
• Design, implement, and maintain scalable and secure cloud-native infrastructure with a focus on AWS and Kubernetes. • Contribute to cloud migrations, security implementations, and DevOps best practices while supporting the reliability and performance of cloud environments. • Work closely with cross-functional teams to deliver infrastructure solutions that align with application and business needs. • Continuously improve systems through automation, monitoring, and operational best practices, while growing technical skills and sharing knowledge within the team. • Develop and maintain Infrastructure as Code (IaC) using Terraform and reusable Terraform modules, and design, implement, and maintain CI/CD pipelines in GitLab (GitLab CI/CD), using established patterns and reusable components to support consistent deployments across environments. • Design, deploy, and support Kubernetes environments on AWS EKS, ensuring reliability, scalability, and security of cloud workloads. • Implement and maintain core Kubernetes capabilities such as networking, ingress, storage, and cluster upgrades following established best practices. • Participate in proof-of-concept efforts for new tools and technologies, contributing hands-on implementation and feedback. • Follow and help maintain Kubernetes and cloud infrastructure standards, including upgrade processes, security configurations, and performance tuning. • Collaborate with application and platform teams to support cloud-native application deployments, containerized workloads, and microservices architectures. • Implement and maintain observability solutions using metrics, logs, and alerts to support monitoring, troubleshooting, and operational visibility. • Support cloud security initiatives by implementing access controls, encryption, and compliance requirements according to defined security standards. • Contribute to cloud migration and application modernization efforts by executing migration tasks and validating deployed solutions. • Participate in incident response and on-call rotations, helping diagnose issues, restore services, and improve operational reliability through post-incident learnings.
• Build and maintain EPM artifacts: metadata, hierarchies, data forms, rules, calculation scripts, dashboards, and workflows. • Recommend optimizations for performance, automation, and operational excellence. • Design, create, improve and maintain Oracle EPM cloud applications including EPBCS modules, EDMCS, FCCS, ARCS, and TRCS while applying the necessary best practices and logic • Automate processes using Groovy scripts, EPM Automate, REST APIs, and Python/SQL for metadata and data loads. • Configure security and workflow models for auditability and compliance. • Monitor and maintain EPM environments, ensuring high availability and adherence to SLAs. • Diagnose and resolve application, data, and integration issues in collaboration with finance and IT teams. • Manage upgrades, patches, and regression testing to maintain platform stability. • Partner with Finance, Tax, Accounting, and Data Engineering teams to translate requirements into robust technical solutions. • Advise business stakeholders on best practices for process automation, data governance, and solution adoption. • Coordinate with Oracle support and vendors to troubleshoot and implement enhancements
Principal Data Cloud Architect
SnowflakeSnowflake delivers the AI Data Cloud to help organizations share data, build apps and power their business with AI.
• Strategic Account Alignment with top accounts for SI partners (Focus on Acceleration): Unlock High-Impact Customer Journeys, Expedited POCs and RFPs, Rapid Deployment Frameworks. • SI Partner Snowflake Practice Building (Focus on Production Readiness): COE for Rapid Implementation, Accelerated Capability Maturity, Targeted Communication. • Work on Initiatives and Joint Solutions with SI partners (Focus on Market-Ready Solutions): Rapid Joint Solution Development, Asset Creation for Fast Implementation, Customer Journey Alignment. • AI/ML Focused work with SI partners (Hands-On Expertise): Enable Cortex AI for gen AI journeys, Support end-to-end ML development and MLOps, Advise on unstructured data analytics, Mentor and guide junior cloud architects.
Lead CloudOps Engineer
C the SignsC the Signs is a cancer prediction system that identifies patients at risk of cancer at the earliest, most curable stage
• Lead day-to-day monitoring and management of GCP infrastructure, focusing on reliability, uptime, security, performance, and compliance • Manage GKE clusters, including cluster lifecycle, node pools, workload deployment, and operational best practices. • Implement and maintain GCP networking: VPCs, firewall rules, service networking, and private connectivity. • Support data and application teams using GCP services such as BigQuery, Cloud SQL, Pub/Sub, Cloud Storage, Cloud Run. • Own and maintain Terraform configurations for GCP and AWS using reusable modules, remote state, policy checks, and automation pipelines. • Automate environment provisioning, scaling, and configuration with CI/CD tools such as Cloud Build, GitHub Actions, ArgoCD, or Jenkins. • Build tooling and workflows that improve developer productivity (automated builds, deployments, secrets management, ephemeral environments). • Build and enhance observability stacks using Cloud Monitoring, Prometheus/Grafana, ELK/Elastic, or OpenTelemetry. • Lead incident response, troubleshooting, RCA generation, and post-incident improvement efforts. • Define and manage SLOs, error budgets, and operational runbooks. • Ensure secure configurations across cloud services, Kubernetes workloads, secrets storage, and network boundaries. • Implement guardrails and compliance automation using IAM best practices, GCP Organization Policies, and Terraform checks. • Work with security and compliance teams to meet HIPAA, HITRUST, SOC 2, or internal audit requirements. • Maintain stability of a pre-existing AWS environment by performing tasks such as: - Reviewing IAM roles and security posture - Supporting workloads on EC2, ECS, EKS, RDS, S3 - Troubleshooting infrastructure or networking issues - Managing configurations, upgrades, and patching • Assist teams that rely on AWS-hosted systems and ensure smooth integration with GCP-centric operations. • Make small-to-medium improvements or automation updates for AWS infrastructure using Terraform or CI/CD workflows. • Mentor DevOps, CloudOps, and Platform Engineers through pair programming, reviews, and best-practice sharing. • Partner with development, data, and security teams to build highly reliable, cloud-native applications and pipelines. • Establish operational standards, documentation, and playbooks for cloud operations.




