Jenzabar

• Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system level issues • Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows • Prioritize multiple cases at once, balancing urgency, impact, and customer expectations • Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams • Document findings, steps, and solutions concisely for customers and our internal knowledge base • Act as a liaison between Support and Product Development, escalating with complete and accurate context • Continuously increase your product and technical expertise through training, documentation, and hands-on learning

• Set-up sales orders/projects for new contracts based on contracted terms • Process Professional Services, SaaS, Subscription, Marketing Services, and other assorted billings in an accurate and timely manner • Process annual renewal billings for clients • Review and ensure all billings have been completed as part of Month End Close • Works closely with the Accounting Manager II to rectify any possible billing discrepancies • Assist with payment processing • Assist with client collections • Produce various reports as needed • Respond promptly to client billing inquiries • Assist with system improvement initiatives, streamlining and automating the billing processes • Provide backup support to other members of the finance team • Assist with ad hoc projects / research as needed • Other duties as assigned

Role Description Jenzabar is looking for a highly motivated Technical Support Specialist I to join our fast‑paced, customer‑focused Support organization. This role provides technical troubleshooting, functional guidance, and high‑quality customer service to institutions using Jenzabar products. The right candidate thrives in an environment where priorities shift quickly; problems require curiosity and persistence, and customer empathy is non-negotiable. - Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system level issues. - Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows. - Prioritize multiple cases at once, balancing urgency, impact, and customer expectations. - Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams. - Document findings, steps, and solutions concisely for customers and our internal knowledge base. - Act as a liaison between Support and Product Development, escalating with complete and accurate context. - Continuously increase your product and technical expertise through training, documentation, and hands-on learning. Qualifications - Experience troubleshooting web applications or enterprise software. - Functional knowledge of accounting principles (Accounts Receivable, Accounts Payable, General Ledger, Purchasing) AND/OR experience working in a Business Office or similar financial operations role. - Strong customer empathy and ability to remain calm, clear, and professional under pressure. - Excellent prioritization skills with the ability to juggle multiple cases in a fast-moving environment. - Structured problem-solving approach with attention to detail and curiosity. - Clear, concise written and verbal communication. - Ownership and accountability - you follow through, escalate early, and close the loop. - Collaborative mindset; you work effectively with Product, Cloud Ops, peers, and leadership. - Adaptability - comfortable with frequent change in tooling, process, and priorities. Requirements - Bachelor’s degree in Computer Systems or a related field preferred, OR equivalent demonstrated experience such as relevant coursework or certifications (e.g., Bootcamp, Codecademy, Udemy, Coursera). - Experience working in a support desk, helpdesk, or SaaS support environment. - Familiarity with HTML/JavaScript for diagnosing web issues. - Ability to write and interpret SQL queries. - Comfort with logs, stack traces, browser developer tools, and technical diagnostics. - Familiarity with relational databases, networks, Windows/Server environments, or application servers. - Experience creating knowledge base articles, guides, or documentation. - Experience with Jenzabar One (J1), JICS, or Jenzabar business office modules (Accounts receivable, general ledger, payroll, etc.). - Strong functional understanding of how processes and data flow within Jenzabar products. - Ability to translate campus needs into product troubleshooting. Benefits - Medical Insurance - Life Insurance - Dental Insurance - Vision Insurance - PTO - Paid Parental Leave - Paid Holidays - Short Term Disability - Long Term Disability - 401K - Educational Assistance

Role Description As a key member of the Jenzabar Finance team, the Accounts Receivable Specialist II will work with our team members to ensure both contract setup and invoicing is processed in an accurate and timely manner. This is an excellent opportunity for someone with a solid foundation in billing who is looking to hone their skills and broaden their accounting background within a collaborative team environment. Essential Tasks - Set-up sales orders/projects for new contracts based on contracted terms - Process Professional Services, SaaS, Subscription, Marketing Services, and other assorted billings in an accurate and timely manner - Process annual renewal billings for clients - Review and ensure all billings have been completed as part of Month End Close - Work closely with the Accounting Manager II to rectify any possible billing discrepancies - Assist with payment processing - Assist with client collections - Produce various reports as needed - Respond promptly to client billing inquiries - Assist with system improvement initiatives, streamlining and automating the billing processes - Provide backup support to other members of the finance team - Assist with ad hoc projects / research as needed - Other duties as assigned Qualifications - Associate’s degree or higher in Accounting/Business/Finance or equivalent experience - 2+ years’ billing experience in a services organization preferred - High level of accuracy and attention to detail - Strong interpersonal skills - Highly motivated, organized, proactive self-starter and team player - Ability to work in a fast-paced, team-oriented environment - Excellent communication skills - Proficient in Microsoft Excel - NetSuite experience highly preferred but not required - Certinia experience a plus but not required - Excellent critical thinking, analytical and problem-solving capabilities - Flexible attitude and ability to adapt to changing priorities Requirements - The pay range for this position is $48,000-$54,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. - This position is eligible for an annual bonus in addition to a full range of benefits. Benefits - Medical Insurance - Life Insurance - Dental Insurance - Vision Insurance - PTO - Paid Parental Leave - Paid Holidays - Short Term Disability - Long Term Disability - 401K - Educational Assistance

• Prepare and post journal entries and perform account reconciliations, ensuring accuracy and timeliness in month-end close • Assist with the implementation and rollout of purchase order (PO) processes within Ramp across multiple departments, including system setup, user onboarding, and training • Provide ongoing support for PO workflows, including creation, approvals, tracking, and issue resolution • Troubleshoot PO-related issues and ensure timely resolution while maintaining accurate documentation and audit-ready records • Manage monthly sales tax filings and compliance using Avalara and NetSuite, including reconciliation and reporting • Review, audit, and process employee reimbursements on a weekly basis in accordance with company policies and internal controls • Manage corporate travel credit card transactions, including monitoring activity, reconciling statements, and ensuring proper coding and documentation • Oversee all travel and entertainment (T&E) expenses, ensuring compliance with company policy, accurate reporting, and timely processing • Provide support for Accounts Receivable functions, including assistance with billing, collections, and related activities as needed. • Support the annual audit process by preparing and providing required documentation and responding to ad hoc audit requests in a timely manner. • Demonstrate excellent interpersonal skills, professional presentation and the ability to communicate effectively • Display keen attention to detail and desire for accuracy • Exhibit proficient Microsoft Excel skills • Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate • Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight • Other duties as assigned

Role Description Our Finance Department has an opening for a detail-oriented Staff Accountant I to support core accounting operations, including month-end close activities, purchase order process rollout and ongoing support in Ramp, sales tax compliance, and expense management. This role also provides assistance with accounts receivable functions and audit readiness, ensuring accurate documentation, strong internal controls, and responsive service to internal stakeholders. - Prepare and post journal entries and perform account reconciliations, ensuring accuracy and timeliness in month-end close. - Assist with the implementation and rollout of purchase order (PO) processes within Ramp across multiple departments, including system setup, user onboarding, and training. - Provide ongoing support for PO workflows, including creation, approvals, tracking, and issue resolution. - Troubleshoot PO-related issues and ensure timely resolution while maintaining accurate documentation and audit-ready records. - Manage monthly sales tax filings and compliance using Avalara and NetSuite, including reconciliation and reporting. - Review, audit, and process employee reimbursements on a weekly basis in accordance with company policies and internal controls. - Manage corporate travel credit card transactions, including monitoring activity, reconciling statements, and ensuring proper coding and documentation. - Oversee all travel and entertainment (T&E) expenses, ensuring compliance with company policy, accurate reporting, and timely processing. - Provide support for Accounts Receivable functions, including assistance with billing, collections, and related activities as needed. - Support the annual audit process by preparing and providing required documentation and responding to ad hoc audit requests in a timely manner. - Demonstrate excellent interpersonal skills, professional presentation and the ability to communicate effectively. - Display keen attention to detail and desire for accuracy. - Exhibit proficient Microsoft Excel skills. - Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate. - Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight. - Other duties as assigned. Qualifications - Bachelor’s Degree in Accounting or related field preferred; may be offset by experience. - 1 - 2 years of experience in an accounting role. - Knowledge of software industry is a plus. - Experience with NetSuite, Avalara and Ramp software systems is a plus. Requirements - The pay range for this position is $41,000-$51,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. - This position is eligible for an annual bonus in addition to a full range of benefits. Benefits - Medical Insurance - Life Insurance - Dental Insurance - Vision Insurance - PTO - Paid Parental Leave - Paid Holidays - Short Term Disability - Long Term Disability - 401K - Educational Assistance

• Manage the daily workflow and be the bridge between internal teams and partner institutions. • Oversee contracted campaigns from kickoff to completion. • Develop comprehensive production schedules and monitor progress against milestones. • Input and follow up on all project related tasks for internal team leads. • Act as the primary point of contact for clients and internal teams, providing regular updates. • Review all projects for quality control before client submission. • Review digital marketing plans for budget oversight and profitability. • Maintain meeting agendas and take detailed notes during meetings. • Manage communications with vendors on physical deliverables and route proofs.

As an Account Manager, you’ll manage the daily workflow and be the bridge between our internal teams and our partner institutions. Working closely with our Strategists, you will oversee contracted campaigns from kickoff to completion. Your proactive support will be essential to ensuring client satisfaction and driving long-term retention. Essential Tasks - Production Schedule Management: Develop comprehensive production schedules and continually monitor progress against milestones. - Task Coordination: Input and follow up on all project related tasks in for internal team leads following the project schedule. - Stakeholder Management: Act as the primary point of contact for our clients and internal teams. Provide regular updates, maintain all pending items and ensure feedback is received and executed correctly. - Quality Control: Review all projects before passing to a client to ensure it meets the project goals, client expectations, and are error free. - Budget Oversight: Review digital marketing plans to ensure they are spending accurately and are within budget. Request hour allocation and ensure all projects remain profitable.   - Meeting Facilitation: Maintain all meeting agendas (both internally and externally). Provide detailed note taking during all meetings for reference and follow up.  - Production Oversight: Manage communications and relationships with vendors on any physical deliverables. Route proofs and edits between the Spark451 team and the vendor. - Other duties as assigned   Preferred Skills and Experience - 2+ years of relevant professional experience (Higher Education adjacent background preferred). - Bachelor's Degree in a related field. - Proficiency in Microsoft Office Suite, specifically Word and PowerPoint. - Expert interpersonal communication skills, with a proven ability to manage client expectations and maintain professional rapport across various stakeholders. - Exceptional organizational skills and a meticulous attention to detail. - Proven ability to handle confidential information with discretion while working with a high level of autonomy. - A collaborative mindset paired with the ability to execute tasks independently to meet deadlines. - Self-motivated learner with the drive to take initiative and master new processes quickly. The pay range for this position is $50,000-55,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

• Provide training and consulting services to Jenzabar clients on the implementation and use of Jenzabar’s software systems • Learn Jenzabar software and configure it according to client business practices • Train end users on the software and document training/consulting engagements • Travel up to 25-50% • Perform assigned project tasks with minimal supervision • Communicate information clearly, accurately, and timely to Jenzabar and client project team members • Understand the client’s business processes as they relate to the software • Collaborate with Project Manager and other project team members in executing assigned projects

The Senior Business Consultant will provide training and consulting services to Jenzabar clients on the implementation and use of Jenzabar’s software systems. Responsibilities include learning Jenzabar software, gathering and reviewing client business practices, configuring software, training end users on the software and documenting training/consulting engagements. The Consultant must be a proactive, self-starting professional and able to travel. This position requires a solid understanding of Student Information Systems, along with a general understanding of higher education regulations, requirements and policies associated with key student-based offices. Essential Tasks - Consult with and train end users on optimal configuration and use of Jenzabar’s J1 Student Information System - Ability to travel up to 25-50% - Perform assigned project tasks with minimal supervision - Follow established methodology to meet project deliverables for all assigned tasks - Work proactively and cooperatively in a team environment to accomplish project deliverables within defined schedule - Communicate information clearly, accurately, and timely to Jenzabar and client project team members - Gain a sound understanding and knowledge of the client's requirements - Understand the client’s business processes as they relate to the software - Exhibit excellent follow-up skills, including the development of detailed project documentation - Collaborate with Project Manager and other project team members in executing assigned projects - Stay abreast with industry trends and technologies - Solicit various viewpoints on potential implementation solutions - Share knowledge and insights - Other duties as assigned by management Preferred Skills & Experience - BS, BA Degree, or equivalent experience - 5+ years (3 years must be in Higher Ed) - Experience working in one or more of the following functional areas: Admissions, Financial Aid, Registration, Advising, Student Life, Business Office, Advancement - Experience with Jenzabar’s EX/J1 Student Information System/ERP - Ability to work independently - Excellent organizational skills - Ability to communicate well with others - Ability to work in a team environment - Comfort level with evolving and ever-changing technology - Ability to translate technical complex concepts to functional end users - Strong problem-solving and software troubleshooting skills required - Excellent written and verbal communication skills - Proven effective listening skills - Ability to follow a project plan with attention to detail and follow through The pay range for this position is $61,000-$75,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.