• Supporting/administering/maintaining all Hosting customer systems as appropriate (Microsoft Azure) • Supporting/administering/maintaining all Hosting customer backup/restore processes • Supporting/administering/maintaining Hosting infrastructure monitoring systems • Supporting/administering/maintaining all system security related issues • Maintaining iMIS knowledge to effectively support and upgrade Hosting customer’s iMIS systems as necessary • Azure Automation User account administration for all Hosting customers • Azure SQL database management/administration activities for Hosting customers as necessary • SQL Managed Instance management/administration activities for Hosting customers as necessary • SQL Server database management/administration activities for Hosting customers as necessary • Upgrading iMIS implementation to latest release as necessary • Supporting ASI initiatives as necessary/required • Administering Hosting Issues Management queue as necessary • Participating in quarterly Departmental and Corporate BSC reviews • Managing attainment of personal BSC initiatives • Completing yearly professional development initiatives • Mentoring team members as necessary • Addressing Hosting Issues Management queue items in a timely fashion and close as required • Participating in Hosting On Call program • Performing other duties as assigned Manager, Hosting Operations, Global Director of Technical Support or Senior Management

• Design, implement, and maintain scalable and secure cloud-native infrastructure with a focus on AWS and Kubernetes. • Contribute to cloud migrations, security implementations, and DevOps best practices while supporting the reliability and performance of cloud environments. • Work closely with cross-functional teams to deliver infrastructure solutions that align with application and business needs. • Continuously improve systems through automation, monitoring, and operational best practices, while growing technical skills and sharing knowledge within the team. • Develop and maintain Infrastructure as Code (IaC) using Terraform and reusable Terraform modules, and design, implement, and maintain CI/CD pipelines in GitLab (GitLab CI/CD), using established patterns and reusable components to support consistent deployments across environments. • Design, deploy, and support Kubernetes environments on AWS EKS, ensuring reliability, scalability, and security of cloud workloads. • Implement and maintain core Kubernetes capabilities such as networking, ingress, storage, and cluster upgrades following established best practices. • Participate in proof-of-concept efforts for new tools and technologies, contributing hands-on implementation and feedback. • Follow and help maintain Kubernetes and cloud infrastructure standards, including upgrade processes, security configurations, and performance tuning. • Collaborate with application and platform teams to support cloud-native application deployments, containerized workloads, and microservices architectures. • Implement and maintain observability solutions using metrics, logs, and alerts to support monitoring, troubleshooting, and operational visibility. • Support cloud security initiatives by implementing access controls, encryption, and compliance requirements according to defined security standards. • Contribute to cloud migration and application modernization efforts by executing migration tasks and validating deployed solutions. • Participate in incident response and on-call rotations, helping diagnose issues, restore services, and improve operational reliability through post-incident learnings.

• Build and maintain EPM artifacts: metadata, hierarchies, data forms, rules, calculation scripts, dashboards, and workflows. • Recommend optimizations for performance, automation, and operational excellence. • Design, create, improve and maintain Oracle EPM cloud applications including EPBCS modules, EDMCS, FCCS, ARCS, and TRCS while applying the necessary best practices and logic • Automate processes using Groovy scripts, EPM Automate, REST APIs, and Python/SQL for metadata and data loads. • Configure security and workflow models for auditability and compliance. • Monitor and maintain EPM environments, ensuring high availability and adherence to SLAs. • Diagnose and resolve application, data, and integration issues in collaboration with finance and IT teams. • Manage upgrades, patches, and regression testing to maintain platform stability. • Partner with Finance, Tax, Accounting, and Data Engineering teams to translate requirements into robust technical solutions. • Advise business stakeholders on best practices for process automation, data governance, and solution adoption. • Coordinate with Oracle support and vendors to troubleshoot and implement enhancements

• Strategic Account Alignment with top accounts for SI partners (Focus on Acceleration): Unlock High-Impact Customer Journeys, Expedited POCs and RFPs, Rapid Deployment Frameworks. • SI Partner Snowflake Practice Building (Focus on Production Readiness): COE for Rapid Implementation, Accelerated Capability Maturity, Targeted Communication. • Work on Initiatives and Joint Solutions with SI partners (Focus on Market-Ready Solutions): Rapid Joint Solution Development, Asset Creation for Fast Implementation, Customer Journey Alignment. • AI/ML Focused work with SI partners (Hands-On Expertise): Enable Cortex AI for gen AI journeys, Support end-to-end ML development and MLOps, Advise on unstructured data analytics, Mentor and guide junior cloud architects.