Advanced Solutions International, Inc.

• Monitor and improve the health, availability, performance, and cost efficiency of Azure-based production systems. • Use application, database, and infrastructure telemetry to identify performance issues, bottlenecks, and reliability risks. • Tune Azure services and platform configurations to maximize performance, resilience, and resource efficiency. • Partner with engineering teams to recommend and implement practical, data-driven improvements to reliability, scalability, and operational effectiveness. • Create and maintain operational documentation, runbooks, and troubleshooting guides to support consistent incident response and ongoing operations. • Support Tech Support and Sustained Engineering by executing approved SQL queries and completing database backups and restores for troubleshooting purposes. • Analyze how partner integrations and customer usage patterns impact system performance and cloud spend. • Investigate complex production issues, perform root cause analysis, and drive resolution of reliability and performance problems. • Contribute to continuous improvement across deployment processes, system stability, and operational readiness. • Perform other job-related duties and responsibilities as assigned.

• Working with sales and marketing leadership to develop target accounts for prospecting. • Following up, cultivating, and qualifying in-bound leads for the sales team, and generating new opportunities, through outbound calling and email. • Researching inbound leads and target accounts to add key contacts to CRM system. • Maintaining data integrity in CRM system through data cleanup. • Track, maintain, and report on key outbound activities such as calls made, connections, and appointments set and completed. • Achieving meeting goals on a monthly, quarterly, and yearly basis. • Continuing to grow and increase product knowledge and sales skills. • Performing other job-related duties and responsibilities as may be assigned from time to time.

• Monitor and improve the health, availability, performance, and cost efficiency of Azure-based production systems. • Use application, database, and infrastructure telemetry to identify performance issues, bottlenecks, and reliability risks. • Tune Azure services and platform configurations to maximize performance, resilience, and resource efficiency. • Partner with engineering teams to recommend and implement practical, data-driven improvements to reliability, scalability, and operational effectiveness. • Create and maintain operational documentation, runbooks, and troubleshooting guides to support consistent incident response and ongoing operations. • Support Tech Support and Sustained Engineering by executing approved SQL queries and completing database backups and restores for troubleshooting purposes. • Analyze how partner integrations and customer usage patterns impact system performance and cloud spend. • Investigate complex production issues, perform root cause analysis, and drive resolution of reliability and performance problems. • Contribute to continuous improvement across deployment processes, system stability, and operational readiness. • Perform other job-related duties and responsibilities as assigned.

• Participating as an active team member on projects working with the Product Owners in the completion of product development tasks. • Collaborating with all scrum teammates on design and development tasks. • Contributing to the scrum team by analyzing, developing, testing, documenting, and maintaining high quality software solutions as required. • Responsible for meeting the milestones set for projects and for completing user stories in sprints as stated in the definitions of done. • Following established standards and guidelines to deliver projects that are of high quality and high value to ASH and its customers. • Learning, following, adapting, and applying agile software development techniques, methodologies, and processes. • Responsible for contributing, receiving, and acting upon constructive feedback for continuous process, product, and self-improvement. • Providing technical knowledge to enhance overall product performance, usability, aesthetics, and consistent pattern compliance. • Conducting code reviews and performs component, visual, functional, and automated testing. • Working with Technical Support to reproduce and resolve customer issues as required. • Performing other job-related duties and responsibilities as may be assigned from time to time.

• Represent ASI products and services, using industry research as well as deep and comprehensive knowledge of our solutions and how they meet the needs of client organizations. • Build strong business relationships with client executives and staff by understanding business goals, recognizing and identifying opportunities within clients’ businesses, and helping them plan to achieve those objectives through sales and referrals of all ASI services and solutions, including iMIS, TopClass, OpenWater and Clowder, using solid and logical, client-benefit reasoning to justify the investment. • Ensure regular contact with all assigned clients, primarily by phone; larger clients may require more detailed in-person contact with one meeting, at least annually, to discuss plans and roadmaps with senior client management. • Prepare and conduct executive business reviews and check-ins, integrating value attainment into these discussions and aligning client KPIs and assisting with KPI reporting. • Review client product adoption and usage and collect client data and feedback to monitor and analyse client health. • Manage new or challenging clients as they occur as part of positive account management, recognizing incipient client problems and pro-actively identifying resources and coordinating referrals within the ASI organization to handle issues effectively and efficiently. • Prepare and successfully execute a client renewal strategy, manage the renewal process, and coordinate renewals internally and externally to achieve monthly, quarterly, and annual sales quotas. • Deliver established targets and objectives for combined client revenues / gross margins (including software update, licenses, hosting, and services) for allocated clients, working within the Client Sales Procedures. • Identify, qualify, and manage a pipeline of expansion deals. • Develop and maintain professional relationships with staff in all ASI divisions globally, as appropriate. • Support other ASI Client Account Managers in their roles as required, especially in times of personal/annual leave. • Perform other job-related duties and responsibilities as may be assigned from time to time.

• Collaborating with the sales team to provide support in pre-sales activities, including demo preparation, answering product-related inquiries, and assisting with RFP responses and proposal development and other documentation-related tasks. • Observing and learning demo techniques and becoming familiar with the master demo system, gradually taking on more responsibilities in demo presentations and assisting current Sales Support Engineers in demo presentations. • Conducting practice demos for partners interested in our products, ensuring a seamless and engaging experience that highlights the value and capabilities of all ASH’s products. • Assisting in the creation and maintenance of product demo videos especially in the Consensus platform. • Meeting with clients and prospects to review and discuss specific product functionality questions. • Maintaining all light demo scripts for OpenWater, TopClass, Clowder and other ASH software solutions. • Maintaining up-to-date knowledge of all of ASH’s products, sales policies, and procedures to ensure a high level of customer service. • Performing other job-related duties that may be assigned from time to time.

• Provide technical support to clients, AiSPs, and ASI Consultants via ticketing system and staff via Teams. • Document and report defects. • Contribute technical articles/help tips to on-line resources, installation instructions and system specific documentation. • Contribute to the internal and/or external product integration training and documentation. • Function as an expert for a particular product to the support staff and company.

• Successfully sell ASI products/services/programs to new business prospects in an assigned geographic and/or vertical industry area to consistently achieve or exceed assigned revenue objectives. • Utilize face-to-face meetings, conference calls, emails and other communication delivery methods to successfully close sales. • Must be a “hunter” for new business opportunities through a multi-faceted approach, including cold-calling, networking, webinars, and face-to-face seminars. • Work closely with potential clients and ASI resources to identify accurate project requirements. • Follow up with clients to ensure client satisfaction with products and/or services and promptly contact appropriate ASI staff or business partners to ensure awareness of client concerns and to handoff for resolution as needed. • Collaborate with sales support resources to gather, compile, and coordinate highly professional product demonstrations, solution summaries, proposals, and all other sales deliverables or meetings. • Lead and deliver professional presentations to C-level executives on ASI products, services, and programs. • Maintain a consistent minimum satisfactory pipeline level to meet sales goals. • Create, maintain, and submit accurate, weekly pipeline building and forecast reports. • Update HubSpot and ensure it is maintained with accurate sales processes completed or scheduled with specific key notes about the items discussed or voicemail messages left, meetings conducted, and meetings planned. • Remain continuously informed of the company's products, services, policies and procedures to effectively perform sales activities and accomplish ASI’s strategic objectives. • Assist with client sales as needed by attending and assisting with client events, providing support to ASI CPIL staff, especially during periods of personal and annual leave, and managing at-risk clients to address issues and ensure their satisfaction. • Perform other job-related duties and responsibilities as may be assigned from time to time.

• Configuring and implementing iMIS and related products and services, including converting data, working with RiSE, and extending the product with iMIS and other supported tools. • Serving as part of the technical solutions team or the global solutions Client Success team. • Enabling continuous performance improvement by understanding organizational needs, offering appropriate process change advice, and leading organizational change. • Delivering client training as part of implementation, public online classroom, at your desk or client specific, as assigned. • Meeting team and individual established billable production targets. • Focusing on excellent service quality, with on-time and on-budget delivery. • Performing other job-related duties as may be assigned.

• Configuring any of the iMIS and related products and services, depending on the specific training and requirements of the project. • Supporting clients on maintaining their use of, or extending solutions as needed, with any of the ASI products and other supported tools. • Performing data conversions and data cleanup. • Providing website support, configuration, and navigation using iMIS and the other supported tools. • Delivering client training as either part of implementation, public online classroom, at your desk or client specific as assigned. • Providing sales support for product fits and RFP responses. • Meeting team (and individual) established billable production targets. • Focusing on excellent service quality, with an on-time and on-budget delivery, performing all work in accordance with the terms of the Master Services Agreement and within the Client Success fee agreed in the signed task order. • Performing other job-related duties as may be assigned from time to time.