Role Description As our Enterprise Workday Administrator, you will be the driving force behind the success of our Workday platform. You’ll take full ownership of Workday, partnering closely with our implementation vendor, HR, Finance, and IS leadership to ensure a seamless launch and ongoing operational excellence. This is a highly visible, strategic role where your work will directly shape the way the organization leverages Workday for years to come. - Workday Ownership & Configuration: - Manage Workday tenant configuration, business processes, and system settings. - Lead updates, releases, and system enhancements. - Maintain documentation, configuration guides, and training materials. - Evaluate and implement new Workday features to maximize organizational impact. - Troubleshooting & Tier 3 Support: - Serve as technical escalation point for complex Workday issues. - Train and enable Tier 1 & Tier 2 support teams to resolve issues effectively. - Manage ticket queues and resolve challenging system problems. - Change Management & Cross-Functional Leadership: - Lead Workday change control committee with HR, Finance, and IS stakeholders. - Facilitate decisions for system changes and enhancements. - Communicate updates, secure approvals, and implement changes, with organizational impact. - Promote adoption and effective communication of Workday changes. - Manage vendor relationships and third-party support to optimize system performance. Qualifications - MUST HAVE: - Education: Bachelor’s in Information Systems, Information Technologies, Information Technology, Computer Science, or a closely related field with equivalent experience. - Technical Skills: Proficient in troubleshooting, tier-3 support, report building, and system documentation. - Workday Experience: 7+ years of hands-on Workday administration, including tenant management, business processes, security roles and access control, integrations (EIB, Core Connect, APIs, Workday Studio), reporting, and release management. - Technical Proficiency: Experience with cloud platforms, enterprise integrations, Microsoft Office 365, and data reporting/analytics tools (Prism, calculated fields, dashboards). - Professional Development: Willingness to pursue Workday certifications (training provided) and stay current on best practices. - Work Authorization Requirement: Candidates must be legally authorized to work in the United States on a permanent basis. This position does not offer visa sponsorship now or in the future. - NICE TO HAVE: - Enterprise Systems & Platforms: Experience managing integrations with third-party systems, Workday security management, identity and access management systems, and understanding of IT security best practices. - Professional Certifications: Workday certifications (HCM, Finance, Security), additional Workday security or reporting certifications. CompTIA A+ Certification, or other IT certifications. - Experience: Application administration, integrations/interface management, leading committees, supporting system implementations. Benefits - Compensation: $116,000 Annually Fixed Rate - Work Environment: Remote - Team Culture: Collaborative, service-driven, and solutions-focused; we value accountability, flexibility, and continuous learning. Regular training with vendors and a dedicated training budget. - Work Schedule: Standard hours are typically 8 AM – 5 PM CST with flexibility; occasional after-hours or weekend work may be required. Some travel is expected, such as attending the annual Workday Conference. - Retirement Plan: 401 K plan with up to 3% employer match after one year of service. - Time Away: PTO that increases with tenure, PTO donation options, and paid sick leave. - Insurance & Health: Medical, dental, and vision coverage (including dental for domestic partners), pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA). Plus, 100% company-paid long-term disability and life insurance. - Employee Perks: National Brand Discounts, Employee Referral Program, Employee Assistance Program and access to Tapcheck (get 50% of your pay before payday). - Job Mobility: Dungarvin's multi-state footprint allows internal job mobility nationwide.

Role Description The Cloud Administrator is a key operational role focused on day‑to‑day cloud platform administration and service operations. The position is similar in nature to a traditional service desk role, but without direct phone support, and with a strong emphasis on technical execution, case handling, documentation, and operational accuracy. This role acts as an important interface between Cloud Operations, Engineering, Sales Operations, and Support teams, ensuring that cloud services are delivered, maintained, and administered correctly according to defined processes and service descriptions. Case & Request Management - Handle cloud‑related cases and requests through ticketing systems (no inbound phone support). - Perform technical fixes and standard operational tasks within defined procedures and access levels. - Route and escalate cases to appropriate engineering or specialist teams when required. - Track, update, and follow up on cases to ensure timely resolution and clear communication. Cloud Administration & Operations - Perform routine cloud administration tasks across customer and internal environments. - Support environment configuration changes, access updates, and operational maintenance activities. - Execute approved operational tasks aligned with cloud service descriptions and OLAs. - Validate requests for completeness and compliance with internal standards. - Create, update, and maintain operational documentation, runbooks, and internal knowledge articles. - Document recurring issues, fixes, and process improvements. - Produce operational reports related to cases, service requests, and cloud activities. - Maintain accurate records for audit, compliance, and internal reporting purposes. Commercial & Order Support - Work with sales order forms, service requests, and operational handovers from Sales or Delivery teams. - Validate that orders and requests are correctly documented and actionable. - Ensure operational readiness before execution of customer‑related cloud activities. Qualifications - Previous experience in IT operations, or service desk–type roles. - Hands‑on experience working with ServiceNow (or similar ITSM tools) for case, request, and incident management. - Ability to perform standard technical fixes and administrative tasks by following documented procedures and runbooks. - Strong process discipline and attention to detail. - Good knowledge of Microsoft Excel, including working with reports, structured data, and basic analysis. - Experience producing operational and service reports. - Comfortable working with documentation, order forms, and structured operational data. - Proven experience creating and maintaining operational and technical documentation. - Clear and professional written communication skills (English required). - Ability to collaborate effectively with technical and non‑technical stakeholders. Requirements - Basic scripting skills (e.g. PowerShell, Bash, or similar) for simple automation or data handling. - Experience working in 1st‑line technical support, particularly in structured, ticket‑driven environments. - Familiarity with IT service management practices (ITIL‑aligned environments). Benefits - A culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact. - Balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits. - Growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work. - Talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry. - A commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme. - A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all. Company Description Meet Unit4 . With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique. We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness. We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated. We are reimagining how work makes people feel.

• Build, maintain, and update CallMiner scorecards based on business needs, quality standards, and operational goals. • Partner with leadership, QA, training, and operations teams to understand reporting needs and build meaningful dashboards and reports. • Create and manage CallMiner searches, categories, alerts, and reporting structures. • Monitor scorecard performance and recommend adjustments to improve accuracy and usability. • Pull and analyze call data to identify trends, risks, coaching opportunities, and process gaps. • Support ongoing call quality initiatives by ensuring reporting and scorecards align with current business expectations. • Assist with testing and validating new scorecards, reports, and system updates. • Provide support and guidance to internal users on CallMiner functionality, reporting, and best practices. • Maintain documentation related to scorecard logic, reporting processes, platform updates, and user guidance. • Work cross-functionally to ensure CallMiner insights are being used to improve customer experience, compliance, and team performance.

• Proposed personnel possess the knowledge and capability to manage software licenses, contract renewals, and vendor compliance, ensuring legal and regulatory adherence. • Personnel must be proficient in license tracking, contract interpretation, and cost optimization strategies for software and hardware procurements. • Strong organizational and communication skills are required.