• Build, maintain, and update CallMiner scorecards based on business needs, quality standards, and operational goals. • Partner with leadership, QA, training, and operations teams to understand reporting needs and build meaningful dashboards and reports. • Create and manage CallMiner searches, categories, alerts, and reporting structures. • Monitor scorecard performance and recommend adjustments to improve accuracy and usability. • Pull and analyze call data to identify trends, risks, coaching opportunities, and process gaps. • Support ongoing call quality initiatives by ensuring reporting and scorecards align with current business expectations. • Assist with testing and validating new scorecards, reports, and system updates. • Provide support and guidance to internal users on CallMiner functionality, reporting, and best practices. • Maintain documentation related to scorecard logic, reporting processes, platform updates, and user guidance. • Work cross-functionally to ensure CallMiner insights are being used to improve customer experience, compliance, and team performance.

• Proposed personnel possess the knowledge and capability to manage software licenses, contract renewals, and vendor compliance, ensuring legal and regulatory adherence. • Personnel must be proficient in license tracking, contract interpretation, and cost optimization strategies for software and hardware procurements. • Strong organizational and communication skills are required.

Role Description The Sales Support Administrator role will be to sell deficiencies and contract renewals. You will be directly responsible for coordinating with the Sales Team, Corporate Executives, and Management, PLUS various departments to submit and gain approval of proposals and contract renewals in a timely manner. The Sales Support Administrator will work as part of a team, utilizing a high touch approach comprised of regularly scheduled follow-ups to gain these approvals within extremely tight deadlines. As the Sales Support Administrator, you will report directly to the Senior Director. - Live Our Values! - Understand Total Fire Protection’s strategy, business, and growth initiatives. - Ensure timely recurring service and client retention by securing approvals for annual fire safety testing and inspection service contracts renewal. - Securing approvals on subsequent repair quotes stemming from renewal testing and inspections to ensure client fire safety compliance. - Execute the TFP follow up playbook and maintain detailed and up-to-date records of customer interactions and transactions in the CRM tool. - Diligently monitor email and phone communications to ensure timely responses. - Address customer inquiries and resolve issues with prompt and effective decision making. - Provide product and service information to customers. - Coordinate with internal departments to fulfill customer requests. - Investigate and resolve customer inquiries, ensuring customer satisfaction. - Develop and maintain strong, positive relationships with customers. - Assist the sales team by providing relevant customer information and insights. - Ability to review and interpret reports and documents to gain thorough understanding of job/project, enabling clear and effective communication with the customer. - Actively contribute to Account Management, Compliance Management, and Contract Management, as necessary on assigned accounts, as determined by TFP. - Provide feedback and suggestions to improve customer service processes and practices. - General office administration. - Other responsibilities and tasks, as assigned. Qualifications - Minimum Two+ (2+) years professional experience in contract renewal sales administration and processing. - Meticulous attention to detail with excellent oral and written communication skills. - Highly competitive and results-oriented for personal and team production. - Robust research and analytical skills. - Discretion to maintain confidential information. - Excellent customer service skills. - Capacity to multi-task and work in a fast-paced, virtual, and dynamic environment to meet or exceed tight deadlines. - Capability to function independently in a team environment. - Proficiency in Microsoft Office including Outlook, Word, and Excel. NetSuite is an added plus but not required. - Career-oriented with outstanding organizational and interpersonal skills. - Experience in the fire protection industry is a plus. Company Description Total Fire Protection is expanding rapidly, presenting an exciting and challenging opportunity to bring your fresh ideas, polished expertise, and collaborative attitude to support our growth.

Role Description All Limited Administrative Coordinators working with Side agents are expected to deliver exceptional service, which includes monitoring communications and responding promptly during standard business hours. Side's platform enables Administrative Coordinators and our service team to offer expanded services beyond what is traditionally available to agents, ensuring a superior and seamless experience. Qualifications - 3+ years as a Transaction Coordinator or Administrator - Hands-on Transaction Coordinator experience in NY required - 2+ years in a remote setting - Ability to multi-task - 2+ years in Real Estate industry - Real Estate License required - Experience in creating Board Packages and managing the process from beginning to end - Strong knowledge and experience with Co-Op transactions Requirements - Partner or Associate to notify Admin TC of seller’s details in writing on the appointed form to create the exclusive listing agreement and all associated disclosures (forms from document library). - Admin TC to confirm owner(s) of public record, download and upload proof to the Side app. - Admin TC to create and circulate final documents for execution via DocUSign. - Admin TC to upload final executed agreements and disclosures into Side App/Compliance Review. - If we represent the seller, Admin TC to coordinate obtaining Offering Plan & Financials from the seller or purchase from the management company. - Admin TC to enter listing information, including all digital assets, into the RLS and/or MLS. - Admin TC to create a transaction memorandum (deal sheet) to send to the other agent and both attorneys. - Admin TC to follow up with the attorney to ensure attorney has all documents necessary to produce a fully executed contract (includes due diligence materials). - Admin TC to provide redlining assistance, upon request. - Admin TC to create (or complete listing agent’s version) a transaction memorandum (deal sheet) to send to the other agent and both attorneys. - Admin TC to collect and upload all required documents into Side App/Compliance Review Tool as they receive fully executed items. - Admin TC to contact the buyer's lender (or agent if we rep the seller) to schedule appraisal/obtain appraisal date/time. - Admin TC to continuously connect and follow up with lender/attorney/agent to make sure all parties are on the same page and tasks are completed on time. - Admin TC to obtain final financing approval documents for closing and send to attorney (if we represent the buyer). - Admin TC to order home warranty, if applicable. - Once clear to close has been received from attorney, the Admin TC to coordinate the following: - Confirm closing date with attorney - Schedule final walk-through - Arrange keys for closing - Request broker demand to be sent to attorney once closing is scheduled - Admin TC to work with agent and purchaser to collect materials to build the board package. - Admin TC to enter information into BoardPackager or onto Board-required documents otherwise for agent’s review. - Admin TC to coordinate delivery of board package to the board. - Admin TC to coordinate buyer’s board interview once scheduled. - After board approval, Admin TC to contact managing agent to get approval or denial letter. Benefits - Side is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. - We maintain that diversity in all aspects leads to positive change, solutions and innovation for our customers and career fulfillment for our employees. - All qualified individuals are encouraged to apply! - Side uses the E-Verify employment verification program. - Our stewardship of the data of many of our customers means that a background and DRE license check is required to join Side. - We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.