Role Description The Website Security Support Analyst plays a key role in providing support to our website security customers. Website Security Analysts perform various aspects of the incident response lifecycle, which may include, but are not limited to: - Activating Website Security, Monitoring, and Backup services - Troubleshooting and resolving problems surrounding the activation and use of these services - Providing malware prevention recommendations, including bypass prevention, DDoS mitigation, and XSS attack prevention Every ticket or interaction we have with our clients is not only an opportunity to help their business prosper and succeed, but also a chance to learn a different skill along the way while supporting our Monitoring, Firewall, and Backup products. What you'll get to do: - Provide World Class Support via email and chat to the Website Security Customers - Set up and activate Website Application Firewall (WAF), Website Monitoring and Backup services - Test the site availability after support interaction to assess possible configuration issues and attempt to repair them - Provide recommendations on how to prevent malware issues in the future including password change, removal of local & outdated backups from the local environment, update software and others - Monitor slack communication channels and handle issues and answer questions brought to our attention by our Partners, and urgent issues escalated by our Sales and Marketing teams Qualifications - General understanding of security principles and good security practices - Linux experience – CLI and cPanel - Experience with Apache, NGINX and other web servers; ability to effectively read and parse server logs - Proficiency in DNS configuration, required for set up and maintaining the Website Application Firewall Requirements - PHP and Shell scripting/automation experience - A "get it done right" attitude because customer experience matters - High standards and a desire to make a difference with your work - Organizational skills that allow you to prioritize and plan work activities by using time efficiently - Open source and community participation and contributions (a plus) Benefits - Paid time off - Retirement savings (e.g., 401k, pension schemes) - Bonus/incentive eligibility - Equity grants - Participation in our employee stock purchase plan - Competitive health benefits - Other family-friendly benefits including parental leave

Role Description Creates cyber-intelligence tools / methods and performs research and analysis in order to mitigate and eliminate high level data and cyber security risks. Designs, tests and implements state-of-the-art secure operating systems, networks, and database products. Conducts risk assessment and provides recommendations for application design. - Responsible for design, build, integration and operation of security architecture components. - Identify security tools, secure configurations, secure architecture blueprints, and processes in order to support security standards and compliance requirements. - Work closely with the infrastructure architecture, development architecture, technical operations, and development teams to ensure changes are well designed and coordinated across the enterprise. Qualifications - Bachelor’s Degree in Computer Science or a related field or equivalent experience; Advanced Degree preferred. - 2-3 years overall experience and 2-3 years experience managing vulnerability management systems and/or scanning technologies. - Experience with two or more of the following Security Tools: Nessus, Appscan, DB Protect, Venafi, and BURP. - Comprehensive knowledge of information security and security frameworks. - Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences. - Experience with AIX, RedHat Linux, Agile. Requirements - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. Benefits - It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. - We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Role Description The Lead Incident Management Analyst supports Empyrean’s IT Service Management program by leading and optimizing the Incident Management practice across IT Operations. This role provides operational leadership, process stewardship, and ServiceNow ITSM expertise to ensure service-impacting events are managed consistently, documented accurately, communicated effectively, and used to drive continuous improvement. This position leads Incident Management and Major Incident coordination, including: - Triage support - Escalation coordination - Service restoration tracking - Business-impact communication - Post-incident documentation - SLA governance - Mitigation-action follow-through The role partners with internal teams, service owners, leadership stakeholders, and external partners to improve incident response, strengthen service reliability, and support high-quality IT service delivery. This role may require occasional after-hours participation in urgent or high-impact incident response activities based on business impact, service criticality, or escalation requirements. Qualifications - Bachelor’s degree in Information Technology, or a related field, or an equivalent combination of education and experience. - Minimum 5 years of experience in IT Service Management, IT Operations, Incident Management, Service Delivery, or a related corporate technology environment. - Demonstrated experience coordinating Incident Management or Major Incident Management processes in a multi-team, hybrid, or enterprise environment. - Experience supporting urgent, high-impact, or business-critical incidents, including after-hours escalation or coordination when required by business impact. - Experience using or supporting an ITSM platform; ServiceNow experience strongly preferred. - Experience with SLA reporting, breach analysis, aging incident review, service performance tracking, or operational dashboard review. - Experience preparing incident communications, business-impact updates, postmortem summaries, executive summaries, or operational status reports. - Experience collaborating with technical teams, business stakeholders, service owners, vendors, and leadership stakeholders. - Practical understanding of Incident, Problem, Change, Request, Knowledge, and SLA Management processes. - Ability to support high-touch incidents or service-impacting events involving clients, business stakeholders, or executive visibility. Requirements - Practical technical understanding of application, infrastructure, network, cloud, and end-user support environments. - Strong operational leadership in Incident Management, Major Incident coordination, and ITSM process execution. - Strong understanding of ITIL-aligned Incident, Problem, Change, Knowledge, Request, and SLA Management practices. - Ability to coordinate service-impacting incidents across various teams. - Ability to lead major incident triage and drive accountability. - Strong sense of urgency with the ability to remain organized during high-pressure situations. - Sound judgment in applying process authority and escalating service risks. - Familiarity with observability, monitoring, alerting, service health, and operational visibility concepts. - Strong working proficiency with ServiceNow or a similar ITSM platform. - Effective communication skills to translate technical details into clear updates. - Strong analytical and documentation skills. - Ability to lead through influence and clarify ownership in a matrixed environment. - Strong organizational skills to manage multiple priorities under time-sensitive conditions. - Collaborative, customer-focused, and service-reliability mindset. Benefits - Competitive salary - Health, dental, and vision insurance - Retirement savings plan - Flexible work arrangements - Professional development opportunities Company Description Empyrean is an Equal Opportunity Employer: including disability and protected veteran status.

• Manage financial forecasting and receipting for capitalized hardware/software Cybersecurity products • Ensure zero business interruption by managing product renewal dates • Maintain an accurate inventory of all 3rd party Cybersecurity technology products • Partner cross-functionally to identify trends and resolve issues