Home Depot

Senior Auditor Global Trade Remote/Virtual locations GEORGIA - VIRTUAL - GA01 time type Full time Performs audits and conducts risk assessments as assigned by the management team. Identifies areas of concern and addresses compliance issues and process improvement opportunities. Provides support and guidance for the Global Trade Compliance team in critical areas of non-compliance. This position prepares key metrics and reporting for Management and evaluates internal controls, systems, deficiencies and process weaknesses. Serves as a professional liaison with Customs, internal and external legal counsel, brokers, offshore teams, and Global Trade business partners. Key Responsibilities: - Conducts compliance audits of various functional groups, processes and service providers to assess the effectiveness of internal controls; identify risk and make recommendations; prepare comprehensive work papers and audit reports. - Partner with management in assigned business areas to identify key business risk for audits - Prepares departmental metrics - Develop and test new audit programs and processes Direct Manager/Direct Reports: - Typically reports to Mgr/Sr Mgr Global Trade Audit Travel Requirements: - Typically requires overnight travel 5% to 20% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Licensed Customs Broker - Experience in compliance auditing of government regulations - Working knowledge of Customs operations and import/export regulations - Broker related or International Trade experience - Project Management and/or Process Improvement experience - Some or all the following: Microsoft Office, SharePoint, Smartsheet, GBQ/SQL, Power BI, Power Automate, and ACE experience ​Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Competencies: - Must have knowledge of US Customs and Canadian tariff schedule - Must have knowledge of US and Canadian Customs import rules and regulations as well as other government agency laws - Must have knowledge related to the import process - Must have excellent communication and organizational skills - Strong analytical skills For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $80,000.00 - $100,000.00

Inside Sales Support Rep - Austin Remote/Virtual TEXAS - VIRTUAL - TX01 Full time Req178473 With a career at The Home Depot, you can be yourself and also be part of something bigger. **This position requires candidate to reside in or around the Austin, TX market** Position Purpose: The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout of the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share. Key Responsibilities: - 50% Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met. - 25 % Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process - 25% Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests. Direct Manager/Direct Reports: - This position reports to Supervisor - This position has 12 direct reports. Travel Requirements: - Typically requires overnight travel 5% to 20% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Working knowledge of Microsoft Office Suite - Working knowledge of presentation software (e.g., Microsoft PowerPoint) - Demonstrated ability to collaborate and work effectively with cross-functional teams - Demonstrated project management skills - Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers - Excellent written and verbal communication skills - Previous customer service or retail sales experience; home improvement trades specific - Knowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external - In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: - No additional education Minimum Years of Work Experience: - 1 Preferred Years of Work Experience: - 2 Minimum Leadership Experience: - None Preferred Leadership Experience: - 1 Certifications: - None Competencies: - Action Oriented - Business Insights - Collaborates - Communicates Effectively - Customer Focus - Drives Results For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $24.00 - $26.00

nstructional Designer - Home Services remote type Remote/Virtual locations GEORGIA - VIRTUAL - GA01 time type Full time About Us: We build innovative, mobile-first learning solutions for a nationwide Home Services workforce. Operating in an established Agile environment, our team actively leans into AI to optimize our workflows and deliver cutting-edge training.   The Role: We are looking for a strategic Instructional Designer who operates as a true consultant. You won't just take orders—you will partner with our strategy (ELSE) team and business stakeholders to architect the most effective learning solutions.   Your audience includes remote frontline associates (focused on in-home consultative selling and installations) and their leaders. A key part of this role is designing targeted programs that empower managers to effectively lead and coach a distributed sales team. Training is highly dynamic and delivered via tablets, laptop, ILT, and vILT. Key Responsibilities: - 60% Create learning objectives, design documents, storyboards, and other learning design deliverables. Develop learning solutions using project-based templates. Test and debug deliverables for quality assurance. Ensure leaning solutions align with desired outcomes. - 10% Partner with Learning Strategy Senior Managers on confirming needs analysis and instructional strategy - 10% Know standard eLearning development tools and software (Articulate Storyline and Presenter, Adobe Captivate). - 10% Proactively communicate task and project status to client group and management - 10% Assist in the interviewing, selection, and onboarding of contractors and associates Direct Manager/Direct Reports: - This position reports to Manager of Learning. - This position has 0 direct reports. Travel Requirements: - Typically requires overnight travel less than 10% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Consultative Mindset: A strategic partner who leads deep discovery, owns the solution design, and guides business stakeholders. - Leadership & Sales Enablement: Experience designing training that helps leaders effectively manage and coach sales teams. - Development Stack: Highly proficient in Articulate Rise, Storyline, and Vyond, as well as supplementary tools (InDesign, Word, interactive PDFs/PPTs). - Dynamic Delivery: Proven ability to build engaging mobile-first learning and interactive ILT/vILT experiences. - Modern ID Workflow: Comfortable managing projects in an Agile framework and eager to leverage AI in learning design. - Optional: A solid understanding of the Home Services business, in-home installation processes, and consultative selling skills. Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Minimum Years of Work Experience: - 3 Competencies: - Proficient knowledge of instructional design and adult learning theories - Proficiency with software including Microsoft Office and standard eLearning development tools - Basic knowledge of project management principles and MS Project - Excellent written communication skills - Excellent interpersonal skills   For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:   The pay range for this position is between $60,000.00 - $90,000.00

Inside Sales Support Rep Remote/Virtual WASHINGTON - VIRTUAL - WA01 Full time Req178594 With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout of the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share. Key Responsibilities: - 50% Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met. - 25 % Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process - 25% Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests. Direct Manager/Direct Reports: - This position reports to Supervisor - This position has 12 direct reports. Travel Requirements: - Typically requires overnight travel 5% to 20% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Working knowledge of Microsoft Office Suite - Working knowledge of presentation software (e.g., Microsoft PowerPoint) - Demonstrated ability to collaborate and work effectively with cross-functional teams - Demonstrated project management skills - Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers - Excellent written and verbal communication skills - Previous customer service or retail sales experience; home improvement trades specific - Knowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external - In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: - No additional education Minimum Years of Work Experience: - 1 Preferred Years of Work Experience: - 2 Minimum Leadership Experience: - None Preferred Leadership Experience: - 1 Certifications: - None Competencies: - Action Oriented - Business Insights - Collaborates - Communicates Effectively - Customer Focus - Drives Results For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $24.00 - $26.00

Cybersecurity Senior Analyst | Disaster Recovery (Remote) Remote/Virtual GEORGIA - VIRTUAL - GA01 Full time Req177729 With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose:  The Cybersecurity team at Home Depot protects the organization’s systems, data, and technology assets through proactive risk management, strong operational controls, and rapid incident response. This role supports core security functions by ensuring the resilience of critical systems and maintaining accurate oversight of technology assets across the enterprise.  Key Focus Areas:  Disaster Recovery:  - Support planning, execution, and testing of disaster recovery procedures to ensure business continuity.  - Partner cybersecurity teams to validate recovery readiness and close any identified gaps.  Technology Asset Management:  - Maintain visibility of hardware and software assets across the enterprise to reduce security risk.  - Ensure assets are properly tracked, compliant, and aligned with lifecycle and vulnerability management processes.  Protecting what matters most to our associates and consumers by securing our sensitive data and critical assets from current and emerging threats. At The Home Depot Cybersecurity consists of Architecture, Governance, Identity & Access Management, Internal Threat Operations, Issue and Compliance Management, Risk Assessment/Advisory, Security Consulting, Security Operations and Strategic Planning.   Sr. Analysts perform data gathering, analysis, synthesis and develop solutions to support THD Cybersecurity practices.  Key Responsibilities: - 50% Analysis - Synthesize data to develop a solution, communicate the solutions, present the solution to teams/stakeholders - 20% Collaborate - Partner cross-functionally to identify trends and resolve issues - 20% Drive Execution - Implement solutions to meet customer expectations; Ensure initiative/project goals are met in a timely manner - 10% Support and Enable - Mentor junior level Analyst Direct Manager/Direct Reports: - This Position typically reports to Manager or Sr. Manager - This Position has 0 Direct Reports Travel Requirements: - Typically requires overnight travel less than 10% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - IT Infrastructure Fundamentals – A solid, working understanding of enterprise IT environments (e.g. networking, databases, storage, virtualization, basic cloud concepts) to effectively communicate with engineers and understand recovery dependencies.  - Cybersecurity Awareness – Foundational understanding of current cybersecurity threats and the role of disaster recovery in the broader incident response strategy.  - Workshop Facilitation – Strong ability to lead meetings and facilitate workshops with both technical subject matter experts and non-technical business stakeholders.  - Documentation & Reporting – Excellent technical writing skills required to draft disaster recovery plans, test summary reports, and executive summaries.  - Project Management – Solid organizational and project management skills, with the ability to manage multiple workstreams and drive DR initiatives to completion across teams.  - BIA Execution – Experience planning, scheduling, and participating in Business Impact Analysis to identify critical business processes and establish RTO and RPOs.  - DR Planning and Validation – Experience coordinating, facilitating, and documenting IT disaster recovery plans and recovery testing (tabletops, application failovers).  - Experience in IT Disaster Recovery, Risk Management, Cybersecurity, or a closely related technical infrastructure/security role.   Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: - No additional education Minimum Years of Work Experience: - 5 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Action Oriented - Collaborates - Communicates Effectively - Customer Focus - Drives Results For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $100,000.00 - $180,000.00

Cybersecurity Analyst II (Remote) Remote/Virtual GEORGIA - VIRTUAL - GA01 Full time Req177487 With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: Protecting what matters most to our associates and consumers by securing our sensitive data and critical assets from current and emerging threats. At The Home Depot Cybersecurity consists of Architecture, Governance, Identity & Access Management, Internal Threat Operations, Issue and Compliance Management, Risk Assessment/Advisory, Security Consulting, Security Operations, Service Optimization and Strategic Planning Analysts II perform data gathering, analysis, synthesis and develop solutions to support THD Cybersecurity practices. Key Responsibilities: - 60% Analysis - Synthesize data to develop a solution, communicate the solution to stakeholders Analyze problems, structure the issue and perform analysis - 10% Collaborate - Partner cross-functionally to identify trends and resolve issues - 30% Drive Execution - Ensure initiative/project goals are met in a timely manner Implement solutions to meet customer expectations Direct Manager/Direct Reports: - This Position typically reports to Manager or Sr. Manager - This Position has 0 Direct Reports Travel Requirements: - Typically requires overnight travel less than 10% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: Technical SME & Platform Mastery - TMX Expert: Advanced experience configuring ThreatMetrix (LexisNexis), specifically Policy Engine rules, SmartID, and the Digital Identity Graph. - Policy Lifecycle: Proven track record of managing Champion/Challenger testing and deploying production-ready fraud policies. - Threat Detection: Deep knowledge of session attributes (Device ID, TrueIP, Bot Detection) to mitigate ATO and Synthetic Identity risk. - Engineering Liaison: Experience translating security requirements into technical specifications for Online Engineering teams. Analytics & Performance Tuning - Strong Analytics: Proficiency in SQL or Python to analyze large datasets for emerging fraud patterns and rule effectiveness. - Optimization: Ability to perform impact analysis to maximize Fraud Capture while maintaining a low False Positive rate. - Reporting: Experience building TMX performance dashboards (e.g., Tableau, PowerBI) for executive-level reporting. Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: - No additional education Minimum Years of Work Experience: - 2 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Action Oriented - Collaborates - Communicates Effectively - Customer Focus - Drives Results For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $90,000.00 - $180,000.00

Senior Analyst, General Accounting Remote/Virtual GEORGIA - VIRTUAL - GA01 Full time Req177336 With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Finance Business Services (FBS) team serves as a strategic and innovative partner focused on supporting business growth, as part of a world-class controllership organization. The Senior FBS Analyst is responsible for the day to day activities for their tower (e.g., procure to pay (P2P), Order to Cash (OTC), or Record to Report (R2R)). This role partners with internal teams and external business partners to help resolve discrepancies and solve problems. Based on the specific FBS team, this role would need foundational skills in one or more specializations, such as accounts payable, accounts receivable, GL Entry, or financial reporting. In addition, Sr. Analysts may be responsible for the maintaining, filing, and/or distribution of required documentation for internal and external purposes. As a Sr. Analyst, you will work on departmental and strategic projects, collaborate with project/product managers, help more junior analysts, and balance your own workload. This role is expected to present continuous improvement insights and recommendations to managers and leaders. In addition, Sr. Analysts will collaborate with cross-functional teams, requiring effective communication skills, and the ability to manage competing priorities in a fast paced environment. Key Responsibilities: - 5% Collaboration - Leverages prior experiences to help develop and recommend solutions - Effectively develops trust and collaboration with internal customers and cross-functional teams in other towers - Collaborates with appropriate team members to gather input and feedback concerning business needs - Understands the technical needs required for successfully tackling business problems - 75% Operational Duties - Execute required tasks related to the delivery of the (PTP, OTC, RTR) tower - Work coordinately with other teams providing or receiving information as needed - Support work that needs to be done with internal or external customers. - Interprets data contained in reports and ledgers - Provides advice and analysis to increase the efficiency and improve the tasks that are done - Supports the work of more junior analysts - Resolves issues and problems related to their job function. - Executes month end / year end processes - Monitor and works towards meeting KPIs and SLAs defined for the area - Assists FBS manager with building and interpreting analysis for providing insights to the business - 15% Project Management & Team Support - Work with project teams and business partners to complete project goals - Helps prioritize assignments and ensure quality and accuracy of work - 5% Skill Building & Professional Development - Seek further knowledge on key developments and trends within finance (e.g., analytics, intelligent automation, robotics) - Participate in the continuous improvement of financial shared services processes and tools Direct Manager/Direct Reports: - This Position typically reports to Lead Analyst, Manager or Sr. Manager - This Position has 0 Direct Reports Travel Requirements: - Typically requires overnight travel less than 10% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - 2-4 years of relevant work experience - Proficient in Microsoft Office Suite or related software as well as other accounting software programs. - Thorough understanding of accounting and / or finance principles and practices, statistical methodology, generally accepted accounting principles, and generally accepted auditing standards - Ability to work independently and complete work on schedule within a fast-paced environment - Ability to anticipate work needs and interact professionally with customers - Excellent organizational skills and attention to detail - Strong analytical, problem solving, and research skills - Experience with data analytics / data visualization - Experience with different innovative technologies like RPA, Machine Learning, Artificial Intelligence and Blockchain is highly desired - Ability to prepare and present clear, concise administrative and financial reports Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: - No additional education Minimum Years of Work Experience: - 2 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Action Oriented - Nimble Learning - Collaborates - Cultivates Innovation - Instills Trust - Optimizes Work Processes - Builds Networks - Communicates Effectively - Customer Focus - Drives Results For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $80,000.00 - $110,000.00

Manager Inside Sales Support - Florida Remote/Virtual FLORIDA - VIRTUAL - FL01 Full time Req178432 With a career at The Home Depot, you can be yourself and also be part of something bigger. **This position requires the candidate to reside in the state of Florida** Position Purpose: The Contact Center Manager provides leadership to the centers operational workforce and is actively engaged in managing teams to drive effective operations, associate engagement, associate development, and excellent customer service. This role will drive exceptional service levels and operational improvements across the work groups. The Contact Center Manager provides direction and ongoing management of the center to include driving operational metrics, expense control, staffing, and quality. They are actively involved in building customer service enhancements and process improvements . They will develop operating plans for delivering excellent customer service while exceeding quality standards and performance metrics. They are also responsible for leading and directing strategic initiatives that enable the center to continue meeting/exceeding KPIs. Responsible for driving and maintaining elevated performance and profitability through lead performance, project work and technology enhancements to increase productivity. Must develop recommendations, prioritize issues and develop solutions by meeting and working with a diverse group of people. Acts as the point person for Contact Center Supervisors and acts as the primary point of contact in the Contact Center Sr. Manager absence. Key Responsibilities: - 20% Customer Service - Maintain and report on service level standards; Provide actionable insight to business partners and Contact Center leadership on customer trends and opportunities to drive lead improvement - 10% Develops Talent - Responsible for appropriate selection, termination, performance management, and professional development of staff - 25% Drives Engagement - Provide effective leadership, associate development and engagement, and lead a team that drives Contact Center performance towards achievement of quality standards and performance metrics; Ensure priorities align with objectives and goals - 25% Ensures Accountability - Aggressively identify and address performance deficiencies by developing and executing performance improvement plans, training and coaching strategies - 20% Plans & Aligns - Analyze data to identify and implement process improvements which seek to increase associate efficiency and effectiveness; This may involve project work and technology improvements Direct Manager/Direct Reports: - This position typically reports to Contact Center Sr. Manager - This position has 3+ Direct Reports Travel Requirements: - No travel required. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Working knowledge of Microsoft Office Suite - Working knowledge of Tableau - Working knowledge of presentation software (e.g., Microsoft PowerPoint) - Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract) - Demonstrated ability to collaborate and work effectively with cross-functional teams - Demonstrated project management skills - Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers - Excellent written and verbal communication skills - 2+ years of previous leadership experience Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: - No additional education Minimum Years of Work Experience: - 2 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Decision Quality - Collaborates - Drives Engagement - Ensures Accountability - Plans and Aligns - Communicates Effectively - Customer Focus - Develops Talent - Drives Results - Manages Conflict For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $85,000.00 - $135,000.00

Inside Sales Support Representative - Dallas, TX Remote/Virtual TEXAS - VIRTUAL - TX01 Full time Req177838 With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout of the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share. Key Responsibilities: - 50% Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met. - 25 % Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process - 25% Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests. Direct Manager/Direct Reports: - This position reports to Supervisor - This position has 12 direct reports. Travel Requirements: - Typically requires overnight travel 5% to 20% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Working knowledge of Microsoft Office Suite - Working knowledge of presentation software (e.g., Microsoft PowerPoint) - Demonstrated ability to collaborate and work effectively with cross-functional teams - Demonstrated project management skills - Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers - Excellent written and verbal communication skills - Previous customer service or retail sales experience; home improvement trades specific - Knowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external - In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: - No additional education Minimum Years of Work Experience: - 1 Preferred Years of Work Experience: - 2 Minimum Leadership Experience: - None Preferred Leadership Experience: - 1 Certifications: - None Competencies: - Action Oriented - Business Insights - Collaborates - Communicates Effectively - Customer Focus - Drives Results For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $24.00 - $26.00

INSIDE SALES SUPPORT SUPERVISOR remote type Remote/Virtual locations GEORGIA - VIRTUAL - GA01 time type Full time job requisition id Req177015 With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. They contribute to the overall success and profitability of the contact center by ensuring that assigned team meet and/or exceed department goals and objectives. They are accountable for the direct supervision of the work activities of others; this includes personnel issues-including selection, termination, performance appraisal and professional development of subordinates. The Contact Center Supervisor leads a team of associates in executing strategies and objects set forth by management and is responsible for recruiting, hiring, training and managing customer service associates to achieve department and position goals. Incumbent should be self-motivated and able to motivate others to work as a team. The Contact Center Supervisor must be able to effectively communicate verbally and in writing with all internal and external stakeholders. Key Responsibilities: - 50% Action Oriented - Directly organizes and supervises day-to-day operations and activities of a contact center team in order to achieve key performance goals; Including accurate and timely handling of customer transactions, monitoring associate productivity and service levels for quality; ensuring proper associate scheduling; Leads by example the execution of strategies, objectives, and specific goals set forth by management to ensure internal and external customer needs are met - 20% Drives Engagement - Supports the building and developing of an effective and high performance, team through training, coaching and development; Provides hands on daily coaching in order to improve and maintain team performance and is directly responsible for performance management process (evaluations, mentoring, corrective action, hiring) for direct reports; Leads and directs in a manner that inspires - 15% Drives Results - Maintains statistics for individual direct reports, analyzes - department results, troubleshoots operational problems and completes team reports as required; Works with contact center managers to identify operational improvements, identify opportunities for contact center efficiency and interdepartmental partnership - 15% Manages Conflict - Identifies and analyzes escalated problems and provides guidance to direct reports for resolution; Serves as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction; Answers front line customer inquiries Direct Manager/Direct Reports: - This position typically reports to Contact Center Manager - This position has 6+ Direct Reports Travel Requirements: - No travel required. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Working knowledge of Microsoft Office Suite - Working knowledge of Tableau - Working knowledge of presentation software (e.g., Microsoft PowerPoint) - Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract) - 1+ year of previous leadership experience Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: - No additional education Minimum Years of Work Experience: - 1 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Action Oriented - Collaborates - Drives Engagement - Communicates Effectively - Customer Focus - Drives Results For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $60,500 - $96,500