Empyrean Benefit Solutions

Role Description The Director of Sales - Strategic will have a broad understanding of employee benefits technology and services. This individual will excel at generating leads, building relationships, and closing deals in the strategic employer market space (1,500 - 5k). The ideal candidate will be a quick learner with strong negotiating skills, and the ability to showcase our products and services in a compelling way. Often tasked with delivering complex presentations while leading and coordinating sales support teams, it’s essential that our sales rep be organized, personable, and professional. Essential Duties and Responsibilities - Accountable for achieving Annual Recurring Revenue (ARR) sales goal. - Achieves and exceeds ARR goals through sales strategy delivery, sourcing new customers, and maintaining and building productive long-term relationships with channel partners. - Represent our company’s products and services, starting with a deep and comprehensive understanding of those products and services. - Demonstrate knowledge, delivery skills, and techniques for educating influencers and employers of the Empyrean products and service delivery. - Responsible for engaging channel partners such as brokers, consultants, advisers, and carriers to build relationships that lead to qualified leads. - Responsible for engaging employers directly to build relationships that lead to qualified leads. - Prepare action plans and schedules to identify specific targets that will generate pipeline and qualified leads. - Build a valid and qualified pipeline to exceed expectations. - Precise and detailed activity tracking utilizing the company tools and following the company defined process for tracking opportunities and activities. - Develop and implement territory action plan through comprehensive data analysis, and adjust sales techniques based on interactions and results in the field. - Follow up on new leads and referrals resulting from marketing activity. - Execute a consultative sales strategy. - Demonstrates strong sales strategy ability, crafting and presenting client offers and helping the team identify and navigate alternative paths to making the sale. - Deliver systems demonstrations. - Achieve sales goals by assessing prospect needs and following a defined selling process, often utilizing product demos and presentations. - Effectively partner, develop, and own deal strategy with your sales leader, the transition team, and other sales support resources at the appropriate time in the selling process. - Develop and foster an environment of teamwork, collaboration, and trust with sales support, marketing, product, and operations. - Collaborate with an aligned client (prospect) team to ensure mutual understanding of the opportunity and the ability to deliver on it. - Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals. - Partner with your sales leader to identify marketing events such as seminars, trade shows, and telemarketing events; along with Empyrean supported events that will expand relationships and Empyrean brand in the development and support of your market activities. - Develop and manage marketing campaigns in partnership with marketing and your sales leader. - Perform other duties as assigned. Qualifications - Proven ability to develop and deliver presentations. - Proven ability to develop and maintain business development territory that includes prospecting. - Proven ability to execute a thorough sales discovery process. - Proven negotiation and closing skills. - Strong interpersonal and communication skills. Requirements - Bachelor’s degree preferred but not required. - In lieu of Bachelor’s degree, equivalent years of experience in sales, business analytics, management information systems, human resources management, benefits administration, or a related field. - 3+ years of experience selling technology and services to Strategic Employer (1,500 - 5k). - Overall 8+ years of experience. - Proven experience in building and developing client relationships with Brokers, Consultants, and Employers. - Relationship building experience necessary. - Channel sales experience preferred. - Experience in selling HCM, payroll, health and welfare benefits, or benefits administration services. - Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered. Other Requirements - Up to 50% travel.

Role Description As a member of the Enterprise Project Management Team, the Software Project Manager is responsible for providing project management and oversight to technical teams performing software architecture development activities for Product, Operations, and IT. Works in a matrixed environment and will own and lead a diverse set of technology resources for the duration of the project. Communicates project status to Senior and Executive Technology Leadership and will be ultimately responsible for project success. - Act as project manager for multiple software development initiatives - Clearly communicate project delivery framework within the team and implement project standards - Plan and schedule project timelines and milestones using project management software; maintain and update plans as needed during the lifecycle of the project - Track project milestones and deliverables and ensure the project team is aware of upcoming deadlines - Effectively communicate project delivery expectations and progress to team members and executive team in a timely and clear manner - Define project success criteria and disseminate them to involved parties throughout project life cycle - Assess project status and report to executive leadership team regularly - Delegate tasks and responsibilities to appropriate owners - Assess and manage the risk of schedule changes and help identify and implement mitigation strategies - Identify and resolve issues and conflicts within the project team - Identify and manage project dependencies and critical path - Work with appropriate internal parties to ensure vendors’ or other internal teams’ dependent tasks are managed and completed on time - Creates and maintains project plans and ensures effective financial forecasting and tracking - Interfaces with other technology and business organizations to reach agreement on scope, obtain resources and ensure proper preparedness - Reviews and evaluates work to ensure quality, timeliness and adherence to organizational policies and procedures Qualifications - Well-developed written and verbal communication skills, specifically documentation skills - Ability to collect varying and potentially conflicting feedback and distill it into meaningful requirements/direction - Ability to work with people at all levels of the organization and lead discussion to consensus - Aiding in definition of systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines - Strong attention to detail and quality-conscious, yet open and flexible to others’ ideas and suggestions - Strong strategic and analytical skills - Proficient in the use of development methodologies; e.g. Waterfall, Prince 2 - Proficient in the practice of Scrum and Kanban Agile Framework - Proficient in the use of Jira and Confluence - Proven ability to meet deadlines and work effectively in a multi-tasking environment - Tenacious, self-starter who thrives in understanding the details of complex, cross-functional projects and can effectively distill into actionable project plans - Superb organizational skills and an analytical view on maximizing productivity, with a focus on value and not getting caught up on process - Eager to ask questions and understand business and product objectives - Inherently curious about how things work and the ability to self-educate when necessary Requirements - Bachelor’s degree preferred but not required - In lieu of Bachelor’s degree, equivalent years of experience in enterprise project management or a related field - 5-7 years’ experience in project management - 5-7 years’ experience in software project management - 5-7 years’ experience in product line operating model - 5-7 years’ experience in software and product development background - Prior experience leading multiple strategic, complex projects with successful results (scope, schedule, and budget) simultaneously - Prior experience in benefit program administration and/or healthcare and knowledge of Health and Welfare benefits and processes preferred - Or, any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered - Familiar with multiple and complex scheduling work streams Disclaimer Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time. Empyrean is an Equal Opportunity Employer: including disability and protected veteran status.

Role Description The Lead Incident Management Analyst supports Empyrean’s IT Service Management program by leading and optimizing the Incident Management practice across IT Operations. This role provides operational leadership, process stewardship, and ServiceNow ITSM expertise to ensure service-impacting events are managed consistently, documented accurately, communicated effectively, and used to drive continuous improvement. This position leads Incident Management and Major Incident coordination, including: - Triage support - Escalation coordination - Service restoration tracking - Business-impact communication - Post-incident documentation - SLA governance - Mitigation-action follow-through The role partners with internal teams, service owners, leadership stakeholders, and external partners to improve incident response, strengthen service reliability, and support high-quality IT service delivery. This role may require occasional after-hours participation in urgent or high-impact incident response activities based on business impact, service criticality, or escalation requirements. Qualifications - Bachelor’s degree in Information Technology, or a related field, or an equivalent combination of education and experience. - Minimum 5 years of experience in IT Service Management, IT Operations, Incident Management, Service Delivery, or a related corporate technology environment. - Demonstrated experience coordinating Incident Management or Major Incident Management processes in a multi-team, hybrid, or enterprise environment. - Experience supporting urgent, high-impact, or business-critical incidents, including after-hours escalation or coordination when required by business impact. - Experience using or supporting an ITSM platform; ServiceNow experience strongly preferred. - Experience with SLA reporting, breach analysis, aging incident review, service performance tracking, or operational dashboard review. - Experience preparing incident communications, business-impact updates, postmortem summaries, executive summaries, or operational status reports. - Experience collaborating with technical teams, business stakeholders, service owners, vendors, and leadership stakeholders. - Practical understanding of Incident, Problem, Change, Request, Knowledge, and SLA Management processes. - Ability to support high-touch incidents or service-impacting events involving clients, business stakeholders, or executive visibility. Requirements - Practical technical understanding of application, infrastructure, network, cloud, and end-user support environments. - Strong operational leadership in Incident Management, Major Incident coordination, and ITSM process execution. - Strong understanding of ITIL-aligned Incident, Problem, Change, Knowledge, Request, and SLA Management practices. - Ability to coordinate service-impacting incidents across various teams. - Ability to lead major incident triage and drive accountability. - Strong sense of urgency with the ability to remain organized during high-pressure situations. - Sound judgment in applying process authority and escalating service risks. - Familiarity with observability, monitoring, alerting, service health, and operational visibility concepts. - Strong working proficiency with ServiceNow or a similar ITSM platform. - Effective communication skills to translate technical details into clear updates. - Strong analytical and documentation skills. - Ability to lead through influence and clarify ownership in a matrixed environment. - Strong organizational skills to manage multiple priorities under time-sensitive conditions. - Collaborative, customer-focused, and service-reliability mindset. Benefits - Competitive salary - Health, dental, and vision insurance - Retirement savings plan - Flexible work arrangements - Professional development opportunities Company Description Empyrean is an Equal Opportunity Employer: including disability and protected veteran status.

Role Description As a member of the Enterprise Technology Development Team, a Sr Platform Engineer develops, tests, implements, and maintains proprietary business system platforms for Empyrean and our clients. They are responsible for troubleshooting systems problems and issues and identifying ways to improve existing or developed applications. They are also responsible for setting up and maintaining cloud infrastructures. This role requires the ability to write and maintain infrastructure as code (IaaC) using Terraform against mostly AWS to ensure repeatable and predictable infrastructure deployment. - Work within an agile development team working in sprints with deliverables and demonstration of results - Participate in architectural design meetings - Work closely with principal/staff engineers when implementing/changing platform features - Perform code reviews and uphold coding standards - Implement and maintain infrastructure as code using Terraform (primarily AWS), applying reusable IaC module patterns, policy guardrails, and environment promotion standards - Build and optimize CI/CD pipelines for application and infrastructure delivery, including plan/apply workflows, promotion gates, rollback strategies, and release evidence collection - Drive pipeline quality by implementing automated checks for security, compliance, policy-as-code, testing, and deployment reliability across team owned and adjacent delivery environments - Maintain and enhance cloud tooling and shared platform services while implementing improvements to reliability, developer experience, and operational efficiency - Share platform improvements/changes with the development teams - Ensure proper documentation of standard procedures - Maintain existing tools and infrastructure as necessary - Provide production environment support, including troubleshooting and ensuring system stability - Mentor other engineers and help raise the skill level of the team - Stay current with industry trends and making recommendations to help the organization innovate and excel Qualifications - Advanced AWS engineering experience across core services (for example: VPC, IAM, EC2, ECS/EKS, S3, RDS, CloudWatch, Route53, KMS, and networking/security controls) - Advanced Terraform experience designing reusable IaC modules, managing remote state, implementing environment strategies, and supporting safe promotion workflows - Strong understanding of infrastructure-as-code patterns, including module versioning, drift detection, immutable infrastructure, and policy/compliance guardrails - Advanced CI/CD expertise for both application and infrastructure delivery, including automated validation, promotion gates, rollback/rollback-forward strategies, and release traceability - Strong automation and scripting skills (for example: Bash, PowerShell, Python) to support platform operations, deployment workflows, and reliability tasks - Effective cross-functional collaboration with Product, Engineering, QA, Security, and Operations to align priorities, manage risks, and deliver reliable outcomes - Preferred C# skills with familiarity in .NET Core/.NET ecosystem - Strong observability and operational troubleshooting skills, including metrics/logging/alerting patterns, incident triage, root-cause analysis, and long-term remediation planning - Strong understanding of platform reliability, performance, security, and maintainability tradeoffs in cloud-native systems - Advanced time-management and multi-tasking skills - Advanced written, verbal communication skills, specifically documentation - Detail-oriented, quality conscious yet flexible to other's ideas and suggestions Requirements - Bachelor’s degree preferred (or equivalent years of experience in computer science or completion of related boot camp program) - 5-10 years of experience as a software engineer - Proven hands-on experience with AWS platform engineering and infrastructure automation at scale - Proven experience building and operating CI/CD pipelines for both infrastructure and application delivery, including promotion controls, rollback strategies, and release quality checks - Experience supporting production systems with observability, incident response, root-cause analysis, and long-term remediation ownership - Experience implementing security and compliance controls in cloud and deployment workflows (for example IAM, secrets management, policy validation, and auditability) - Experience with enterprise application environments and cross-functional delivery contexts is preferred - Experience with benefits administration and Health & Welfare domains is a plus; equivalent combinations of education, experience, and training will be considered Disclaimer Managers have the right to assign or redesign the responsibilities of the above-mentioned job description without notice and at any time.

Role Description Empyrean is seeking a commercially minded Product Marketing Manager to join our Product Marketing team. In this role, you'll play a critical role in driving enterprise growth by transforming customer outcomes, data and proof points into sales-ready narratives that accelerate pipeline and revenue. As the Product Marketing Manager, Client Outcomes and Experience, you'll own Empyrean’s customer proof-point and ROI story engine, partnering closely with Client Teams, Growth Marketing and Sales Enablement to translate real client outcomes into compelling, credible value stories used across campaigns, sales motions and enterprise deals. You will represent Empyrean’s clients internally and translate research and product features into tangible values that meet client needs. You'll also assess program success to ensure your ongoing impact and inform new strategies to improve. We value data-driven self-starters with creativity, curiosity, and a knack for establishing strong collaborative relationships within the Go-to-Market team and across internal stakeholders. Qualifications - Embodies our BE values: Be curious, Be accountable, Be determined, Be heard, Be yourself. - Is aligned with our Product Marketing team principles: moving fast and learning faster, obsessing about creating customer value, valuing impact over activity, and embracing ownership projects. - Proficiency in data analytics and visualization tools (e.g., Tableau), with the ability to synthesize insights into clear, compelling value narratives. - Exhibits a knack for distilling insights, identifying points of differentiation, and crafting compelling product and solution positioning. - Comfort leveraging AI-driven tools and technologies to enhance workflows, drive efficiency, and unlock new creative opportunities in marketing and client engagement. - Demonstrates ability to partner, empower, and direct stakeholders towards a common goal in an ambiguous environment, while managing expectations, maintaining self-motivation, and driving others to action. - Demonstrates strong commercial judgment and the ability to prioritize work based on business impact, revenue influence and enterprise buyer needs. - Prioritizes tasks effectively from a business perspective, making data-driven decisions to enhance engagement and revenue through client growth. - Can create compelling narratives around business problems and explain complex, technical features in an easily understandable manner. - Is skilled in writing, presenting, and persuading both internal and external stakeholders. Requirements - 5+ years of experience in a relevant field. - Experience in the benefits or HR tech industry is a plus. - Possesses a solid understanding of B2B SaaS, selling motions, and marketing strategies that engage and motivate buyers. - Utilizes data to develop business cases and analyses that guide solid decision-making. Benefits - Empyrean is an Equal Opportunity Employer: including disability and protected veteran status.

We are building the next generation of our enterprise data platform and are seeking a Cloud Data Engineer to architect, develop, and optimize large-scale, cloud-native data warehousing and ETL pipelines on AWS. You will be responsible for designing our data warehouses, implementing scalable AWS-based ingestion and transformation pipelines, and enabling high-quality analytics and BI across the organization. This role is ideal for someone with deep hands-on engineering expertise in cloud data ecosystems, data modeling, analytics enablement, and modern ETL patterns ESSENTIAL DUTIES AND RESPONSIBILITIES - Design and implement AWS-native ETL/ELT pipelines using services such as: - AWS Glue - AWS Lambda - Amazon MWAA / Apache Airflow - Step Functions - S# / Lake Formation - Architect and maintain data warehouses using Amazon Redshift (or Snowflake/Databricks on AWS). - Build robust data ingestion patterns including incremental loads, partitioning strategies, and schema evolution handling. - Ensure pipelines are secure, observable, cost‑efficient, and reliable in production environments. REQUIRED SKILLS AND ABILITIES - Strong understanding of data warehousing concepts and best practices - Expertise in SQL and query optimization for large-scale datasets - Proficiency in cloud data platforms (AWS preferred) and associated services (Glue, Lambda, Airflow, S3, etc.) - Strong programming skills (e.g., Python, C#, or similar) for ETL development and automation - Experience designing and implementing scalable ETL/ELT pipelines - Knowledge of modern data formats (Parquet, JSON, ORC) and file-based processing - Experience with data modeling (star/snowflake schemas, fact/dimension design) - Familiarity with data governance, lineage, and security in cloud environments - Experience integrating AI/LLM tools into engineering workflows is a plus - Strong written and verbal communication skills - Ability to manage multiple priorities and meet deadlines in a fast-paced environment KNOWLEDGE, EXPERIENCE, AND/OR EDUCATION REQUIREMENTS - Bachelor’s degree preferred but not required - - In lieu of a degree, equivalent experience in data engineering, computer science, or related field - 5–8 years of experience in data engineering or data warehousing - Hands-on experience with cloud data platforms (AWS strongly preferred) - Experience building and maintaining large-scale data pipelines and warehouses - Experience working with BI tools such as Tableau, Power BI, Quick Sight or similar - Experience with applied AI in data workflows is a plus Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Management reserves the right to modify or reassign job duties as business needs evolve. #LI-RZ1 #LI-Remote Empyrean is an Equal Opportunity Employer: including disability and protected veteran status

Role Description As a member of the Enterprise Product Development Team, the Senior AI Software Engineer designs and builds intelligent, AI‑powered conversational platforms and automation solutions. This role focuses on applying large language models (LLMs) to real‑world use cases such as chat experiences, document understanding, and workflow automation. The Senior AI Software Engineer collaborates closely with product, engineering, and platform teams to deliver secure, scalable, and reliable AI solutions that improve how employees and clients interact with benefits and enterprise systems. - Design and build AI‑powered conversational and automation platforms used in production - Develop and maintain Retrieval‑Augmented Generation (RAG) pipelines for complex content such as benefit documents and policies - Build intelligent agents that automate multi‑step business workflows - Integrate large language models (LLMs) into enterprise and legacy systems in a secure and compliant way - Implement guardrails, monitoring, and human‑in‑the‑loop checkpoints to ensure AI outputs are reliable and auditable - Improve AI response quality through prompt engineering, testing, and optimization - Design data ingestion pipelines to process unstructured content like PDFs and benefit summaries - Apply modern retrieval techniques (vector search, keyword search, re‑ranking) to improve answer accuracy - Deploy AI solutions using cloud‑native architectures (serverless and container‑based) - Monitor and optimize system performance, latency, and cost - Participate in design discussions and contribute to technical decision‑making - Mentor team members and share best practices - Perform other job‑related duties as assigned Qualifications - Strong software engineering experience with Python and/or JavaScript - Hands‑on experience building AI or machine‑learning powered applications - Experience working with LLMs, embeddings, and vector databases - Familiarity with RAG architecture and modern AI tooling - Experience deploying and operating services in the cloud (AWS preferred) - Understanding of secure system design and enterprise integrations - Strong communication skills and ability to work cross‑functionally - Ability to work in an agile, fast‑paced environment Requirements - Bachelor’s degree in Computer Science, Engineering, or a related field preferred, but not required - Equivalent professional experience accepted in place of a degree - 6+ years of professional software engineering experience - Experience building and supporting production systems - Experience in healthcare, benefits, or other regulated industries is a plus Disclaimer This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Management reserves the right to modify or reassign job duties as business needs evolve. Company Description Empyrean is an Equal Opportunity Employer: including disability and protected veteran status.

JOB SUMMARY As a Director of Process Automation & AI, you will transform processes across the company by leading an organized, problem-solving approach and collaborating with business partners to continuously improve performance. You will work with other senior leaders to ensure the successful realization of business, financial, and operational outcomes. The scope of this role will include managing a team and overseeing process excellence initiatives, automation programs, reporting projects, and AI initiatives. Directs the execution of scalable process automation solutions using RPA frameworks and tools. Engages with stakeholders to perform analysis of existing process flows and develop a roadmap for strategic development and ROI. Ensures efficient utilization of RPA tools (UiPath, Blue Prism, Workfusion, Automation Anywhere) to deliver reusable automation components. Leads the deployment of solutions and the creation of analytics to provide insights into the benefits of RPA to business leaders and users. Develops project governance and risk management standards for automation. Requires a bachelor's degree. May require certification in RPA vendor-specific tools, AI proficiencies, and/or Six Sigma/Lean methodologies. ESSENTIAL DUTIES AND RESPONSIBILITIES - Developing strategies and recommendations to lead process improvement, measurable business benefits, and ROI. - Assisting with all aspects of the diagnostic, design, and implementation stages by proactively partnering with cross-functional teams to simplify processes, provide guidance and expertise, and manage process change. Facilitating training and workshops, including assessing the organization’s readiness for change; managing expectations; adjusting the approach so that positive change is adopted by all business partners and stakeholders. - Managing the RPA Center of Excellence by providing education, best practices, standards, and resources to deliver successful programs. - Developing and managing the Change Control Board across the company’s systems and processes. - Developing initiatives and processes for automation to drive business outcomes by analyzing data and evaluating key business components to assess current performance baselines, identifying gaps, opportunities, and improvements for automation. - Identifying operational performance KPIs and creating corresponding analytics to track the business impact of each of your team’s initiatives. - Building a business-aligned reporting team that can support the business by developing critical KPIs and dashboards, proactive reporting on trends and issues, and responsiveness to ad-hoc reporting requests. Lead and implement dashboards for process performance indicators for enterprise processes to create transparency & data-driven decisions. - Ensuring your team follows a consistent methodology to define process deliverables, define success criteria and measure value. - Managing the project portfolio and developing a methodology to prioritize business process automation and simplification projects with senior stakeholders, including defining value, productivity, ROI, and cost savings metrics. - Supporting senior leadership by developing critical leadership updates, managing risks and issues and deploying resources in alignment with corporate goals. - Achieving measurable positive business outcomes. REQUIRED SKILLS AND ABILITIES - Product management specializing in the development of digital/software-based products and technology-based solutions preferred. - Strong digital product and technology acumen with a proven track record of defining and delivering successful digital project portfolios. - Experience with next generation architectural concepts, including Integrations, process automation, Low-no-code, etc. - Experience in current and trending Intelligent Automation development platforms and methodologies. - Experience, exposure, and knowledge of primary cloud provider offerings and architectures (AWS, Azure, GCP). - Experience with Benefits Administration or Healthcare related business process domains, such as R&D, Information Technology, Operations, Supply Chain, Corporate Activities, or Channel Management. - Strong interest data and software development as key enablers of corporate performance. - Highly motivated, decisive, and results-oriented individual with the flexibility and creativity to excel in a rapidly growing and changing environment. KNOWLEDGE, EXPERIENCE AND/OR EDUCATION - Bachelor’s degree required in a relevant field. - 8-10+ years of experience in improvement roles with deep expertise in the implementation of improvements at the operations level. - 5+ years of experience of leading process excellence and automation teams. - 5+ years of experience managing large and medium-scale transformational projects in complex environments. - 3 - 5 years’ people management experience with demonstrated ability to collaborate, build relationships, coach, inspire, and motivate others. - Proven track record of driving change through influence and leading cross-functional teams through ambiguity. - Prior experience of setting up a Centre of Excellence for Lean or process automation. - Experience in thought leadership and championing the implementation of new ideas. - Strong experience with process automation, data analytics, Robotics Process Automation (RPA), Machine Learning (ML), Artificial Intelligence (AI), especially planning and implementation of solutions like UiPath, Power Automate. Experience using and deploying ChatGPT & Co-Pilot and other AI tools. - Demonstrated experience in and strong knowledge of Lean and/or Six Sigma. Black Belt considered an asset. Other complimentary CI Certifications such as Scrum, PMP, Change Management, etc. are considered an asset. Proficiency in Visio, Word, Excel and PowerPoint required. Familiarity with Microsoft Project a plus. Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time #LI-RZ1 #LI-Remote Empyrean is an Equal Opportunity Employer: including disability and protected veteran status

JOB DESCRIPTION: Product Manager – Partner Integrations CLASSIFICATION: Exempt JOB SUMMARY The Product Manager is responsible for the product ideation, planning, and execution across the full lifecycle of the benefits administration ecosystem. This role requires deep expertise in the benefits administration industry or equivalent benefits experience, a comprehensive understanding of the platform’s end-to-end capabilities, and hands-on experience delivering solutions for clients. The Product Manager will collaborate cross-functionally with internal departments and external third parties — including Implementation, Client Services, Compliance, Engineering, IT, and Sales — to ensure the product meets market needs, drives client satisfaction, and supports the company’s strategic goals. ESSENTIAL DUTIES AND RESPONSIBILITIES - Define/qualify/roadmap - Lead and evolve the product strategy and Leverage industry knowledge to identify trends, regulatory changes, and competitive dynamics that inform product direction, and provide ultimate accountability to product outcomes. - Translate client feedback, platform usage data, and stakeholder input into actionable product enhancements. - Synthesize business-level product objectives utilizing multiple sources of input and clarify and refine the objectives to actionable technical problem statements with product ownership and engineering leaders. - Create and deliver Market Requirement Document (MRD)/Business Case: market need/problem statement, customer journey (employer, employee and broker/channel partner), market segment best suited, along with investment and ROI models that support the product or product enhancement - roadmap for the Benefits Administration platform, aligning with business goals, client needs, and operational scalability. - Product operations - Influence build, buy, or partner decisions in addressing product needs. Evaluate third-party capabilities, technical fit and integration, and assess financial impact and support the contracting process. - Partner with the Product Owner(s) and/or vendor to enable their development of the supporting detailed functional requirements. - Continuously review product backlog with Product Owner to ensure relevance and make appropriate priority adjustments as needed, based on market or stakeholder need - Go to market - Partner with marketing to support the development and refresh external materials and messaging. - Partner with sales and account management resources to develop deal-specific strategies and inform the optimal positioning and packaging of products in a way that best suits the customer’s strategy. Represent aligned products as a SME on request in sales or customer presentations. - Go to deploy/operations - Collaborate with internal departments and external third parties to develop and formalize deployment strategy, timeline, and change management plans - Support client delivery teams with product expertise during onboarding, renewals, and escalations. - Drive internal education and enablement for new product releases, including training materials, documentation, and rollout plans. - Outcomes and growth - Define and communicate product vision, feature prioritization, and success metrics. - Understand cost models to support the product and business expectations. Review pricing frequently and provide recommendations based on market needs and product evolution - Keep the pulse on roadmap commitments against delivery (including bugs and escalations), provide written status, and present updates or decisions needed to governance and leadership - Represent the product as a subject matter expert in client meetings, industry events, and strategic discussions. - Cultivate strong cross-functional relationships and use clear communication, shared goals, and evidence-based reasoning to advocate for product outcomes collaboratively. - Product performance - Develop short, medium, and long-term metrics and analytics to track product performance in the key areas of client and employee adoption, product-specific outcomes, and financial impact. - Surface reporting and dashboards for product performance measures to multi-level client and internal stakeholders, and facilitate education on the usage and application of the analytics. REQUIRED SKILLS AND ABILITIES - Deep understanding of the Benefits Administration or related industry. Experience with benefit communications preferred. - Strong knowledge of benefits administration platforms and their end-to-end workflows (eligibility, enrollment, data exchange, compliance, reporting). - Well-developed written and verbal communication skills - Possess a self-starting “entrepreneurial” mindset and ability to flourish working independently - Strong analytical and problem-solving skills; ability to synthesize complex feedback into clear product direction. - Experience working with Agile/Scrum methodologies and tools (JIRA, Confluence). - Entrepreneurial mindset with a bias for action and ownership. - Ability to influence and lead across departments and levels of the organization. KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS - Bachelor’s degree preferred but not required - In lieu of Bachelor’s degree, equivalent years of experience in product strategy and management, benefits administration or a related field - Minimum 5+ years of experience in the benefits administration industry, with a strong understanding of employer-sponsored benefits including health & welfare, COBRA, FSA/HSA, and ACA compliance. - Demonstrated experience working with benefits administration platforms, including a deep understanding of end-to-end workflows such as eligibility management, enrollment, data exchange (EDI), compliance, and reporting. - Proven track record of delivering platform-based solutions to clients, including involvement in implementation, configuration, and ongoing support. Ability to translate client needs into scalable product features. - Experience working closely with internal departments such as Implementation, Client Services, Operations, Compliance, Technology, and Sales to support product development and delivery. - Experience working with third-party technology partners - Or, any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time #LI-Remote #LI-HR1 Empyrean is an Equal Opportunity Employer: including disability and protected veteran status

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Director of Sales - Enterprise will have a broad understanding of employee benefits technology and services. This individual will excel at generating leads, building relationships, and closing deals in the enterprise market space (5k+). The ideal candidate will be a quick learner with strong negotiating skills, and the ability to showcase our products and services in a compelling way. - Accountable for achieving Annual Recurring Revenue (ARR) sales goal. - Achieve and exceed annual ARR goals through sales strategy delivery, sourcing new customers and maintaining and building productive long-term relationships with channel partners. - Represent our company’s products and services, starting with a deep and comprehensive understanding of those products and services. - Demonstrate knowledge, delivery skills and techniques for educating influencers and employers of the Empyrean products and service delivery. - Responsible for engaging channel partners such as brokers, consultants, advisers and carriers to build relationships that lead to qualified leads. - Responsible for engaging employers directly to build relationships that lead to qualified leads. - Prepare action plans and schedules to identify specific targets that will generate pipeline and qualified leads. - Build a valid and qualified pipeline to exceed expectations. - Precise and detailed activity tracking utilizing the company tools and following the company defined process for tracking opportunities and activities. - Develop and implement territory action plan through comprehensive data analysis, and adjust sales techniques based on interactions and results in the field. - Follow up on new leads and referrals resulting from marketing activity. - Execute a consultative sales strategy. - Demonstrate strong sales strategy ability, crafting and presenting client offers and helping the team identify and navigate alternative paths to making the sale. - Deliver systems demonstrations. - Achieve sales goals by assessing prospect needs and following a defined selling process, often utilizing product demos and presentations. - Effectively partner, develop and own deal strategy with your sales leader, the transition team, and other sales support resources at the appropriate time in the selling process. - Develop and foster an environment of teamwork, collaboration and trust with sales support, marketing, product and operations. - Collaborate with an aligned client (prospect) team to ensure mutual understanding of the opportunity and the ability to deliver on it. - Perform other duties as assigned. Qualifications - Bachelor’s degree preferred but not required. - In lieu of Bachelor’s degree, equivalent years of experience in sales, business analytics, management information systems, human resources management, benefits administration or a related field. - 5+ years of experience selling technology and services to Enterprise Clients (5k+). - Proven experience in building and developing client relationships with Brokers, Consultants and Employers. - Relationship building experience necessary. - Channel sales experience preferred. - Experience in selling HCM, payroll, health and welfare benefits or benefit administration services. - Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered. Requirements - Proven ability to develop and deliver presentations. - Proven ability to develop and maintain business development territory that includes prospecting. - Proven ability to execute a thorough sales discovery process. - Proven negotiation and closing skills. - Strong interpersonal and communication skills. Other Requirements - Up to 50% travel.