Role Description This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC, and TX. This position enhances the operational reliability, resilience, and stability of enterprise IT services through effective Major Incident Management practices. The role is responsible for leading the response to high-impact incidents, minimizing business disruption, and restoring service as quickly as possible. Facilitates the development and maturity of IT service management capabilities by driving continuous improvement across incident, problem, and change processes. Serves as a key technical and process leader during critical events and ensures compliance with all applicable IT or Enterprise Service Management (ITSM or ESM) standards and regulations. Ensure that incident response procedures, post-incident reviews, and process improvements are properly documented, implemented, and managed throughout their lifecycle. Qualifications - Bachelor's Degree and 6 years of experience in Operational Information Technology services and support including processes, programs, and procedures - OR High School Diploma or GED and 10 years of experience in Operational Information Technology services and support including processes, programs, and procedures - Preferred Area of Experience: ITSM Process Management (Incident, Major Incident, Problem, Change, or other relevant ITSM/ESM processes) - License or Certification Type: ITIL Certification (v3 or v4) – Preferred - Six Sigma (Green Belt or higher) – Preferred Requirements - 5+ years of hands-on experience in Major Incident Management or Incident Command roles in a large enterprise environment - Proven ability to lead severity 1 / critical outages affecting customer-facing or mission-critical systems - Strong experience with ITSM tools (e.g., ServiceNow, BMC Remedy, or similar) - Demonstrated success in reducing MTTR and improving incident response maturity - Experience facilitating post-incident reviews (PIRs) and driving root cause resolution through Problem Management - Ability to manage high-pressure situations, make rapid decisions, and coordinate distributed teams - Strong understanding of infrastructure, applications, cloud platforms, and networking concepts - Excellent executive communication and stakeholder management skills - Familiarity with SRE principles, observability tools, and event management frameworks is a plus Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

Role Description The Strategic Alliance Manager (SAM) works across M-Files to drive sales and business growth by developing new and expanding existing business opportunities through strategic partnerships and partner ecosystems. - Responsible for growing revenue, strengthening business development efforts, and building executive-level relationships. - Lead the development and execution of solutions, programs, and initiatives that support mutual growth objectives. - Requires a deep understanding of partner ecosystems, strong sales and business development expertise, and the ability to align partner strategies with M-Files objectives. - Work cross-functionally across Sales, Marketing, Product, Services, and Executive Leadership to accelerate growth. - Increase partner adoption of M-Files solutions and position M-Files as a preferred technology partner. Qualifications - Bachelor's Degree with preference given to advanced University degree or comparable experience. - 12+ years Partner leadership experience with and/or working for Global/Regional Systems Integrators, ISVs & Managed Service Providers. - 12+ years' direct sales or consulting experience. - 10+ years in developing new business opportunities and solutions with partners primarily at the CxO level. - 7+ years of complex project management expertise, including leading large, global, diverse, and decentralized virtual teams. - 7+ years of end-to-end IT industry experience with domain expertise in at least two industry verticals. - 7+ years of working for or with Distributors and/or Resellers. - 2+ years of formal leadership experience. Requirements - Drive revenue growth across assigned partners supporting all sales motions, including sell-through, sell-with, sell-to, and managed services models. - Develop and execute growth plans that align partner objectives with M-Files business goals. - Identify, qualify, and create new business opportunities while continuing to expand existing partner relationships. - Increase M-Files share of partner wallet and partner adoption across the M-Files product portfolio. - Demonstrate a strong sense of urgency and accountability for growing joint partner business. Benefits - Remote enabled company with flexibility to establish life/work balance. - 10 paid holidays annually. - Unlimited PTO. - Matching 401K Plan (25% of employee's contribution up to the IRS max). - Health insurance (PPO and HDHP/HSA plans offered). - Dental insurance. - Vision insurance. - Life insurance (1x employee salary). - Short-term disability (employer paid). - Long-term disability (employer paid). - Flexible Spending Plan (medical and dependent).

Role Description The Manager supports Payer Access & Reimbursement activities as a member of a cross-functional team, oriented to Medical Affairs (MA) activities related to medical access, evidence generation, value proposition creation, and coverage in policy, all of which impact the reimbursement of Quest’s portfolio of tests. This individual proactively brings expertise in the reimbursement of laboratory medicine to build and execute key strategic initiatives and decision points. - Supports the coordination of internal strategic and procedural activities related to enhancing third-party coverage and reimbursement of Quest products with emphasis on oncology and genetics testing. - Must possess medical knowledge with strong analytic, problem-solving, decision-making and presentation capabilities to facilitate the coverage and reimbursement process as it relates to stakeholders’ interests, while mitigating risk for the organization. This is a Remote opportunity. Pay Range: $110,000 - $140,000/ year, 10% Annual Incentive Plan/Bonus Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits - Medical/Prescription Drugs - Dental - Vision - Flexible Spending Accounts (FSAs) - Supplemental Health Plans - 401(k) Plan – Company match dollar-for-dollar up to 5% - Employee Stock Purchase Plan (ESPP) - Supplemental Life Insurance - Dependent Life Insurance - Short- and Long-Term Disability buy-up - Blueprint for Wellness - Emotional Well-Being Resources - Educational Assistance Equal Opportunity Employer Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

• Lead, mentor, and coach the software engineering team to achieve high performance and professional growth. • Own delivery planning, sprint execution, and release management, ensuring timely and high-quality software releases. • Collaborate with Product and stakeholders to define the roadmap and translate requirements into actionable plans. • Drive architecture decisions, enforce code quality standards, and champion engineering best practices. • Oversee production reliability, incident response, and continuous improvement of operational processes. • Contribute hands-on to backend and frontend codebases, with a focus on AWS architecture and integrations.