Title: Technical Product Service Specialist remote type Remote locations CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA Illinois, US, Remote Colorado, US, Remote Texas, US, Remote New York, US, Remote Indiana, US, Remote time type Full time job requisition id 30207017 About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. About the position: This position is for a technical professional with strong foundational HVAC knowledge who supports strategic account customers by responding to incoming Technical support/service requests and assisting with troubleshooting, documentation, and case management. The specialists is responsible for learning carrier products, systems, tools, and workflows while delivering accurate, professional customer support under guidance from senior team members. This role represents a full professional position requiring technical judgment, accountability, and strong customer communication skills. General Responsibilities: - Responds to inbound Technical Support calls and case requests from strategic account customers and installing/servicing contractors. - Gathers detailed system, model, control, application and operational data to properly troubleshoot customer issues. - Uses carrier technical tools, documentation, and internal systems to research and support troubleshooting. - Provides basic to intermediate troubleshooting support for HVAC, Controls, and refrigeration circuits. - Creates and maintains case documentation within Salesforce and other support systems. - Coordinates with internal teams including engineering, warranty, parts, logistics, and field service. - Escalates complex issues to senior specialists or managers when required, while maintaining ownership of the case. - Participates in training, shadowing, and knowledge building activities to grow technical capability. - Maintains a high level of professionalism and customer care in all communications. Required Qualifications: - High School Diploma with 5+ years of experience in HVAC service, installation, and system maintenance or Bachelor’s Degree with 2+ years of experience in HVAC service, installation, and system maintenance - 5 + Years of experience diagnosing and resolving customer complaints to ensure maximum equipment up-time. - Must have a Valid Driver's License. Preferred Qualifications - Strong problem solving and analytical skills. - Ability to manage multiple cases while maintaining attention to detail. - Clear and professional communication with customers and internal teams. - Willing to learn complex products, systems, and business processes. - Basic knowledge of Microsoft Office and CRM tools (Salesforce preferred) Additional information: - We are open for a remote work within the USA. - Traveling up to 25% in the USA. - Due to customer contractual agreements, must be a US citizen, green card holder, or permanent resident of USA. Pay Range The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements.  Benefits Employees are eligible for benefits, including: - Health Care Benefits: Medical, Dental, Vision; Wellness incentives - Retirement Benefits - Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation - Disability: Short-term and long-term disability - Life Insurance and Accidental Death and Dismemberment - Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account - Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

• Promote sales by identifying opportunities and gaining new business • Ensure consistent sales growth and achievement of sales goals • Maintain close relationships with key accounts, ensuring their requirements are met • Develop new business opportunities with existing and potential clients • Monitor market trends and competitor activity in assigned territory

Role Description Executes critical actions that enforce organizational adherence to corporate quality and compliance processes, including quality management systems reviews, data integrity assessments, and risk management assessments. Leads donor centers and shared services with external inspections (e.g. regulatory, customer, etc.). Directs audit planning and response activities and oversees Plasma Master File (PMF) updates to ensure donor center compliance with regulatory requirements, Standard Operating Procedures (SOP), current Good Manufacturing Practices (cGMP), and customer expectations. Primary Responsibilities - Leads the development of Site Master Files (SMFs) required for external EMA inspections, driving cross-functional collaboration with donor centers and center support leadership to ensure accuracy and compliance. - Serves as the organization’s lead representative by delivering expert on-site and remote support during inspections conducted by Regulatory Authorities. - Provides strategic support to center leadership by leading the development, authoring, and critical review of external audit responses and CAPA plans addressing donor center citations. - Leads the development, authorship, and critical review of internal and external audit responses and CAPA plans addressing corporate citations. - Directs and oversees the coordination, organization, and authorship of final regulatory inspection responses for submission to agencies including FDA, EMA, CLIA/COLA, PPTA, State authorities, Health Canada, and internal compliance auditors. - Provides comprehensive support to donor centers by overseeing customer audits, delivering high-quality customer-requested documentation, and leading the development of robust audit responses. - Conducts high-impact QMS assessments, evaluating procedural compliance, process robustness, and operational risk to strengthen the organization’s audit readiness posture. - Drives strict compliance across donor center and corporate operations by rigorously evaluating procedures and processes against all applicable Domestic and European regulations. - Proactively identifies systemic improvement opportunities through comprehensive analysis of audit findings and delivers targeted solutions to strengthen compliance with Domestic and European regulations, Standard Operating Procedures (SOPs), customer specifications and related quality requirements. - Supports the department manager by driving the initiation of Change Requests and authoring Standard Operating Procedures based on identified trends, audit findings, and direct engagement with facilities. - Evaluates deviations and analyzes tracking and trending data to drive continuous improvement initiatives. - Frequently serves as the department's representative on organizational initiatives to ensure compliance with regulations, SOPs, and customer requirements. - Travels up to 25% or greater if demand requires. Additional Responsibilities - The incumbent must have the ability to write clear, concise, logical responses to regulatory authorities. - Understand the Code of Federal Regulations (CFR) as it applies to Source Plasma. - Know the European Pharmacopoeia (EP) and other European Guidelines as it applies to Source Plasma and the interaction between the CFR, the EP and the company's SOP manual(s). - Have strong interpersonal skills with the ability to communicate effectively, both written and verbal, with persons from other cultures and other points of view. Knowledge, Skills, and Abilities - Must understand the Code of Federal Regulations (CFR) as it applies to Source Plasma. - Must know the European Pharmacopoeia (EP) as it applies to Source Plasma and the interaction between the CFR, the EP and the company's SOP manual(s). - Must know CLIA/COLA/PPTA regulations as they apply to Source Plasma and be able to support State required inspections as needed. - Maintains a high level of professionalism. - Follows policies, procedures, and regulations governing work and the work environment. - Models and demonstrates high standards of integrity, trust, openness, and respect for others. - Takes initiative; looks for opportunities to act and contribute to the team's success. - Demonstrates good stewardship of expenses and makes good use of unsupervised time. - Offers support to team members at any level in achieving their goals. - Provides outstanding servant leadership and receives feedback constructively. - Appropriately follows the chain of command and knows how to get tasks accomplished. - Demonstrates openness to team members’ suggestions. - Shares knowledge, resources, etc. to reach common goals. - Demonstrates effective oral and written skills and communicates information accurately based on fact. - Uses respectful, conversational tones in e-mail messages. - Understands the impact of own behavior on others – and adapts to change with optimism. - Demonstrates critical thinking and attention to detail; ability to think through problems clearly and logically. - Completes assigned tasks within the required timelines. - Listens and communicates in a transparent way, building relationships that foster professional self-esteem. - Acts as a role model of the corporate values and reinforces them among his/her team. - Uses facts and figures to support positions and influence others. - Promotes and applies professional ethics. - Knowledgeable of current regulatory standards. - Organizes tasks and projects effectively. - Demonstrates and encourages good teamwork and high levels of collaboration. - Contributes feedback where necessary. - May represent department on projects, workgroups, Process Improvement Teams. - Builds strong and trustworthy working relationships with team members and internal/external partners. - Focuses on the scope and the solution rather than the problem; strives to overcome possible obstacles. - Shares innovative ideas, creates buy-in and translates ideas into practice. - Looks for simplification and improvement of processes; creates simple procedures and alternatives that may benefit the company. - Embraces change and continuous improvement. Education and Experience - Bachelor’s degree required. - Minimum 5 years experience in quality assurance related field. - Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Occupational Demands - Work is performed in an office environment with exposure to electrical office equipment. - Frequently sits for 6-8 hours per day. - Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. - Frequently walks. - Occasionally bends and twists neck. - Light to moderate lifting and carrying objects with a maximum lift of 30lbs. - Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. - Interacts with others, relates sensitive information to diverse groups. - This position requires 50% and up travel for occasional meetings, trainings or center visits for audits. Compensation and Benefits - The estimated pay scale for the Quality Audits Specialist role based in the Central or East Coast, is $77,462.00 - $116,194.00 per year. - Eligible to participate in up to 8% of the company bonus pool. - Wide variety of benefits including, but not limited to: Medical, Dental, Vision, life insurance, PTO, paid holidays and up to 5% 401(K) match and tuition reimbursement. - Final compensation packages will ultimately depend on education, experience, skillset, knowledge, where the role is performed, internal equity and market data. - Opportunities for professional growth and career progression.

Role Description The HVAC PSA Service Quality Specialist is responsible for ensuring the quality, accuracy, and long-term health of Planned Service Agreements (PSAs). This role supports the 180-day renewal process, premium PSA reviews, new seller support, service quality assurance, and financial performance monitoring. Working closely with Branch Service Managers, Regional CSRs, Sales, and Service Operations, the Specialist ensures service delivery excellence, contract profitability, and customer satisfaction. - Support the 180-Day PSA Renewal Process, ensuring adherence to prescribed renewal cadence. - Analyze PSA performance, productivity, contract health, and renewal competitiveness. - Conduct premium and above-market PSA estimate creation and quality assurance checks. - Ensure CRM and contract data accuracy and completeness. - Provide coaching and execution guidance to local market operations, sales teams, and GCOE estimators. - Collect, aggregate, and analyze data from multiple sources to identify trends, risks, and opportunities. - Support special pricing initiatives and service research as requested. Qualifications - High school diploma or equivalent required; Bachelor’s degree or equivalent experience preferred. - Minimum 5 years of experience in HVAC service operations, service scheduling, or contract support. - Strong interpersonal, written, and verbal communication skills. - Proven ability to manage multiple priorities independently with strong organizational skills. - Demonstrated ability to collaborate with and influence cross-functional teams. - Strong analytical aptitude with proficiency in Microsoft Excel and Word. - Ability to prioritize work based on financial and business impact. Requirements - HVAC industry experience with PSA or service agreement exposure. - Previous sales or renewal experience. - Understanding of accounting, costing, or margin analysis principles. - Experience using Power BI or advanced data analytics tools. - Ability to train or mentor team members as the department expands. Benefits - Competitive pay - Paid vacation, holidays, and sick time - Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one - Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources - Encouraging and collaborative team environment - Dedication to safety through our Zero Harm policy - Scheduling and management support - JCI Employee discount programs (The Loop by Perk Spot)