Carrier Global Corporation

• Identify and develop new business opportunities with industrial customers and partners • Maintain and grow existing client relationships by understanding their needs and offering tailored refrigeration/HVAC solutions • Promote and sell complex technical solutions , including full-scale refrigeration projects • Conduct regular customer visits across Czech Republic and Slovakia • Lead negotiations , create commercial offers, contracts, and calculation sheets • Work closely with the management team to develop and execute strategic plans • Provide market intelligence and insights to support business development efforts • Maintain sales statistics and documentation in line with internal processes

Title: Technical Product Service Specialist remote type Remote locations CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA Illinois, US, Remote Colorado, US, Remote Texas, US, Remote New York, US, Remote Indiana, US, Remote time type Full time job requisition id 30207017 About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. About the position: This position is for a technical professional with strong foundational HVAC knowledge who supports strategic account customers by responding to incoming Technical support/service requests and assisting with troubleshooting, documentation, and case management. The specialists is responsible for learning carrier products, systems, tools, and workflows while delivering accurate, professional customer support under guidance from senior team members. This role represents a full professional position requiring technical judgment, accountability, and strong customer communication skills. General Responsibilities: - Responds to inbound Technical Support calls and case requests from strategic account customers and installing/servicing contractors. - Gathers detailed system, model, control, application and operational data to properly troubleshoot customer issues. - Uses carrier technical tools, documentation, and internal systems to research and support troubleshooting. - Provides basic to intermediate troubleshooting support for HVAC, Controls, and refrigeration circuits. - Creates and maintains case documentation within Salesforce and other support systems. - Coordinates with internal teams including engineering, warranty, parts, logistics, and field service. - Escalates complex issues to senior specialists or managers when required, while maintaining ownership of the case. - Participates in training, shadowing, and knowledge building activities to grow technical capability. - Maintains a high level of professionalism and customer care in all communications. Required Qualifications: - High School Diploma with 5+ years of experience in HVAC service, installation, and system maintenance or Bachelor’s Degree with 2+ years of experience in HVAC service, installation, and system maintenance - 5 + Years of experience diagnosing and resolving customer complaints to ensure maximum equipment up-time. - Must have a Valid Driver's License. Preferred Qualifications - Strong problem solving and analytical skills. - Ability to manage multiple cases while maintaining attention to detail. - Clear and professional communication with customers and internal teams. - Willing to learn complex products, systems, and business processes. - Basic knowledge of Microsoft Office and CRM tools (Salesforce preferred) Additional information: - We are open for a remote work within the USA. - Traveling up to 25% in the USA. - Due to customer contractual agreements, must be a US citizen, green card holder, or permanent resident of USA. Pay Range The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements.  Benefits Employees are eligible for benefits, including: - Health Care Benefits: Medical, Dental, Vision; Wellness incentives - Retirement Benefits - Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation - Disability: Short-term and long-term disability - Life Insurance and Accidental Death and Dismemberment - Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account - Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

• Behalen van je persoonlijke jaarlijkse salesdoelen (contracten, losse opdrachten, modernisaties). • Beheren en uitbreiden van het klantenportfolio binnen de servicecontracten. • Opstellen van offertes en onderhandelen over contractvoorwaarden. • Analyseren van omzet, kosten en marge per klant of contract – en waar nodig bijsturen. • Signaleren van commerciële kansen en trends in de markt. • Samenwerken met interne teams voor een optimale klantbeleving. • Rapporteren over voortgang, klanttevredenheid en salesresultaten. • Regelmatig klantbezoek: behoeften signaleren en passende oplossingen bieden.

• Het managen en realiseren van industriële projecten • Het bewaken van planning, budget en marges • Het aansturen van betrokken partijen en projectteams • Het monitoren van voortgang op locatie • Het verzorgen van een soepele oplevering en overdracht • Het signaleren en realiseren van verbeteringen in processen • Het waarborgen van veiligheid volgens EH&S richtlijnen • Nauw samenwerken met accountmanagers, engineers, planners, inkoop en service.

• Lead end-to-end startup and commissioning of transcritical CO₂ systems • Direct and oversee contractor activities during commissioning, including evacuation and charging • Troubleshoot complex mechanical, electrical, and controls issues encountered during commissioning • Complete detailed commissioning reports, checklists, and final validation documentation • Mentor and support Junior and Mid-Level Commissioning Engineers.

• Identify and develop new business opportunities with industrial customers and partners • Maintain and grow existing client relationships by understanding their needs and offering tailored refrigeration/HVAC solutions • Promote and sell complex technical solutions, including full-scale refrigeration projects • Conduct regular customer visits across Czech Republic and Slovakia • Lead negotiations, create commercial offers, contracts, and calculation sheets • Work closely with the management team to develop and execute strategic plans • Provide market intelligence and insights to support business development efforts • Maintain sales statistics and documentation in line with internal processes

• Provide technical support for large cold storage projects, including construction drawing design, equipment selection, and system optimization. • Lead the design and implementation of refrigeration systems, especially CO2 systems, ensuring technical feasibility and advanced performance. • Deliver comprehensive solutions, participate in client presentations, technical exchanges, and project bidding activities. • Track industry trends in refrigeration technology, analyze the characteristics of mainstream brand products, and provide technical recommendations for projects. • Coordinate internal and external resources to facilitate project implementation, supporting the sales team in technical client communications. • Promote cross-departmental collaboration and contribute to technical standardization and knowledge sharing.

• Identify and develop new business opportunities with industrial customers and partners • Maintain and grow existing client relationships by understanding their needs and offering tailored refrigeration/HVAC solutions • Promote and sell complex technical solutions, including full-scale refrigeration projects • Conduct regular customer visits across Czech Republic and Slovakia • Lead negotiations, create commercial offers, contracts, and calculation sheets • Work closely with the management team to develop and execute strategic plans • Provide market intelligence and insights to support business development efforts • Maintain sales statistics and documentation in line with internal processes

• Leiden van technische ontwikkelinitiatieven gericht op structurele kwaliteitsverbetering van producten en diensten • Vertalen van klantfeedback en terugkerende technische issues naar concrete verbeteracties en ontwikkelprioriteiten • Ontwikkelen en implementeren van technische trainingsprogramma’s voor service en installatie technici, met internationale kennisdeling als uitgangspunt • Stimuleren van best-practice-uitwisseling tussen landen en teams • Intensief samenwerken met de Innovation Manager om innovaties af te stemmen op klantbehoeften en marktontwikkelingen • Optimaliseren van servicelocaties op basis van technische analyses en data-inzichten, vanuit ons lokale RMC • Technisch inhoudelijk bijdragen aan presentaties bij key accounts, samen met accountmanagement • Aansturen van de strategische ontwikkeling en schaalvergroting van het RMC • Inzetten van AI en digitale oplossingen om monitoring-, diagnose- en supportcapaciteiten te verbeteren • Fungeren als technisch sparringpartner en adviseur voor het RMC-team, met focus op automatisering, schaalbaarheid en datagedreven besluitvorming