Role Description We are looking for an experienced AWS Architect to design, develop, and optimize scalable and secure digital contact center solutions using Amazon Connect and modern GenAI technologies. The ideal candidate will lead architecture initiatives, integrate enterprise systems, and deliver intelligent customer and agent experiences through automation, LLMs, and real-time data workflows. - Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers - Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks - Design event-driven, scalable cloud architectures following AWS Well-Architected principles - Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs - Integrate conversational intelligence into customer and agent workflows with AI/ML teams - Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls - Ensure compliance with enterprise security and governance standards - Integrate Amazon Connect with third-party CRMs and enterprise systems - Design streaming APIs, event-handling logic, and reporting APIs - Lead cross-functional engineering, DevOps, and product teams to deliver complex solutions - Align architectural strategy with business and customer experience goals Qualifications - 8+ years of experience in AWS architecture and cloud solution development - Deep expertise with Amazon Connect, Lambda, API Gateway, Lex, Bedrock, DynamoDB, S3 & CloudWatch - Proven experience with GenAI technologies (AWS-native & open-source models) - Strong understanding of IAM, cloud infrastructure, monitoring, and security practices - Experience building custom chat widgets and agent workspace solutions - Hands-on experience with CRM integrations and real-time event streaming - Strong communication, leadership, and problem-solving skills Requirements - WS Certified Solutions Architect – Professional - Experience with regulated industries (HIPAA, GDPR, Finance, Healthcare) - Familiarity with AI/ML services such as SageMaker, Kendra, Q in Connect, Agent Core, Strands - Experience applying LLMs, foundation models, or SLMs in customer service use cases Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Role Description We are seeking an Autonomous Systems Architect to design, build, and scale AI-powered marketing infrastructure that enables rapid growth through automation, workflow orchestration, and intelligent decision-making. This role is focused on creating highly scalable systems that connect marketing platforms, CRMs, analytics tools, payment systems, and AI agents into a seamless revenue-generating ecosystem. The ideal candidate views AI as a workforce multiplier rather than just a productivity tool and has hands-on expertise in automation platforms, API integrations, data architecture, and AI-driven workflows. You will be responsible for developing systems that automate testing, deployment, optimization, and performance tracking across multiple marketing funnels and offers. - Design and implement end-to-end automation workflows connecting CRM systems, marketing platforms, landing pages, payment gateways, and business applications. - Build and manage AI-powered systems that automate content generation, campaign analysis, customer interactions, and operational processes. - Develop scalable marketing infrastructure capable of supporting multiple simultaneous offers and campaigns. - Create automated testing frameworks for marketing funnels, campaigns, and conversion optimization initiatives. - Build reusable templates and deployment systems that accelerate launch cycles and reduce operational effort. - Integrate APIs and third-party platforms to ensure seamless data flow across systems. - Establish data architecture frameworks to track key business metrics, campaign performance, customer value, and operational efficiency. - Monitor, maintain, and optimize automation systems to ensure reliability, scalability, and performance. - Collaborate with marketing and technology teams to identify process bottlenecks and implement automation-driven solutions. - Implement AI agents and workflow orchestration tools to improve productivity and business outcomes. - Ensure data accuracy, consistency, and visibility through real-time reporting and analytics dashboards. - Research and evaluate emerging AI technologies, automation platforms, and integration solutions to continuously enhance capabilities. Qualifications - Proven experience building complex automation systems and workflow architectures. - Strong expertise in Make.com, Zapier, API integrations, and automation platforms. - Experience with AI agents, prompt engineering, LLM-powered workflows, and intelligent automation solutions. - Knowledge of automation tools such as n8n, Google Apps Script, and custom integration frameworks. - Strong understanding of data architecture, analytics, reporting systems, and performance measurement. - Ability to design scalable systems capable of supporting high-volume operations and multiple concurrent workflows. - Experience integrating CRM platforms, marketing tools, payment systems, and business applications. - Excellent problem-solving and systems-thinking abilities with a focus on process optimization. - Strong attention to detail and commitment to building reliable, error-resistant automation solutions. - Comfortable working independently in a remote, fast-paced, and rapidly evolving environment. - Continuous learner mindset with a passion for staying ahead of emerging AI and automation technologies. - Strong communication and collaboration skills with the ability to work across technical and non-technical teams. Requirements - Experience: 2+ yrs - Location: Remote - Job Type: full-time - Salary range: Rs 600000 - Rs 1200000 (ie INR 6-12 LPA)

Role Description Anaplan is hiring a Senior Application Architect. This is a business-critical position within our professional services function, responsible for shaping the future of how Anaplan's applications are implemented. You will be part of the Innovation Readiness team, focusing on creating scalable, repeatable, and successful implementation frameworks. You will operate as a strategic expert, blending deep technical and functional architecture knowledge with a passion for creating best-in-class delivery methodologies. This requires you to combine your extensive experience in solution design, business process, and technology to develop the foundational assets and practices that enable our customers, partners, and internal teams to achieve world-class outcomes with Anaplan. What You'll Do - Provide deep expertise in the functional and application architecture for a specific domain or application set. - Own the end-to-end solution design and deployment for Beta application implementations, establishing the gold standard for future projects. - Partner with the Delivery Methodology team to develop, refine, and validate the implementation methodology for new applications through Beta implementations. - Develop, refine, and scale implementation best practices by application to ensure consistently successful customer outcomes. - Align with Product & Engineering to shape application direction, build application knowledge, and share field results from Beta implementations to improve application capabilities. - Create and contribute reusable assets, such as templates, tools, and reference architectures, to empower the entire services ecosystem. - Support instructional design and product learning content to scale application knowledge and implementation best practices. - Contribute your knowledge, best practices, and associated assets to the Anaplan Community. Your Impact - Establish and reinforce architectural best practices across all implementations to ensure customer readiness, robust solution design, performance optimization, and long-term scalability. - Drive the creation of new implementation methodologies and approaches, improving efficiency through process, automation, and centers of excellence. - Collaborate cross-functionally with Product, Engineering, and Delivery teams to guide the evolution of Anaplan's applications based on real-world implementation insights. - Provide vision, mentorship, and architectural guidance to Anaplan Solution Architects, Model Builders, and Partners. - Actively support the development of new talent within the architecture community and the broader Anaplan ecosystem. Qualifications - You must possess a successful track record as a Senior or Principal-level Architect, with at least 4 years of experience designing and implementing complex EPM solutions like Anaplan. - Deep passion for and expertise in solution design, creating delivery best practices, and mentoring team members. - A strong background in enterprise software, professional services, and multi-dimensional modeling (Anaplan platform expertise is strongly preferred). - Experience with Agile or other modern software development methodologies. - Ability to scope complex client engagements and guide teams through the process. - Strong facilitation, negotiation, and client leadership skills with executive-level communication experience. - Travel (up to 25-50%) may be expected globally to support strategic implementations. Preferred Skills - Leadership - Solution Design - Business/Technical Acumen - Persuasiveness - Organization - Resilience - Calmness - Methodical - Innovative - Resourceful - Articulate - Active listener - Passion for Learning and constant improvement Base Salary Range $147,000 — $198,000 USD Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

Title: Architect - Generative Voice Bot - Hybrid in MN, DC, or Remote Location: Hybrid in MN, DC, Remote United States Job Description: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The individual in this role will lead the design and implementation of AI solutions, shaping the Contact Centre AI-First strategy and drive its transformation in Agentic AI space. With expertise in voice AI technologies and cloud-native architecture, this individual will craft and communicate overall architectural vision, technical strategies and trade-offs for AI enabled conversational experiences across diverse channels. The ideal candidate will bring strong leadership skills, a passion for innovation and technology exploration, and a proven track record in large-scale AI transformation. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Spearhead the architecture, delivery, and bot certification readiness of multi channel conversational agent platforms leveraging agentic AI, ensuring production grade quality across voice and digital channels - Design, implement, and govern scalable cloud architectures with a strong focus on observability, performance, resiliency, and security, aligned with bot certification standards - Lead bot certification efforts by defining and enforcing architectural guardrails, validation criteria, and readiness checkpoints to ensure compliant, reliable, and scalable deployments - Evaluate emerging trends in the voice AI ecosystem, including new tools, frameworks, and APIs, and drive adoption of capabilities that improve scalability, cost efficiency, and certification outcomes - Lead proof of concepts and pilots for next generation voice, generative, and multi modal experiences on scalable cloud platforms, progressing certified solutions into production - Define and implement security controls, governance guardrails, and compliance practices to meet organizational, regulatory, and certification requirements - Collaborate with stakeholders and cross functional teams to align technical strategy with business objectives and clearly communicate architectural and certification standards across the organization - Mentor engineering teams on voice AI and bot certification best practices, fostering a culture of quality, innovation, and continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree in Computer Science or related field or equivalent experience in Artificial Intelligence or Conversational AI - 3+ years of hands-on experience in architecting systems on public clouds (AWS/GCP/Azure) with a strong command of Infrastructure as Code tools - 1+ years building enterprise-grade AgenticAI solutions with exposure to populate frameworks like LangGraph/Google ADK/Autogen - Experience integrating voice bots into diverse environments including telephony systems (IVR), web/mobile applications or smart devices - Experience designing/delivering enterprise-grade solutions in the voice agent space - Experience in designing, implementing, and deploying distributed systems using microservices architecture - Proven exposure to newer protocols in AgenticAI space like MCP/A2A/ACP/ANP - Proven exposure to modern observability platforms to ensure comprehensive visibility of the solutions - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.