• Work with the manager to supervise a team of agents who book travel requests on behalf of clients and ensure agents provide an excellent customer service experience in every interaction. • Assist the manager with the day-to-day operations of the department. • Oversee all itineraries by verifying reservations have all appropriate information and reviewing travel authorizations. • Research agent and client issues promptly by gathering information and then provide information to manager. • Assist the manager in monitoring call volume, ensuring agents are available to service clients. • Assist the manager with payroll preparation activities to include reviewing time off requests and time punches. • Provide coaching and training to agents on how to service travelers and on policies and procedures of the company. • Review turnover transaction rates and errors/write offs and work with manager to address with agents. • Monitor the pre/post trip reporting. • Utilize various applications, including GDS, online booking tools, and various internal applications. • Identify process and workflow efficiencies and provide recommendations to management on how to improve. • Be able to assist travelers and book itineraries as needed. • Understand ADTRAV products, systems, and processes to assist agents and clients. • Become knowledgeable in ADTRAV's industry and customer base. • Participate in ongoing training to continuously build knowledge and skills in the industry. • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. • Adhere to company policies and procedures. • Other duties as assigned.

Role Description The Senior Technical Operations Specialist is responsible for providing expert-level technical support, operational oversight, and performance optimization for utility-scale battery energy storage systems installed in North America. This role serves as a key technical authority in ensuring system reliability, safety, and efficiency across the lifecycle of deployed assets, including operations, maintenance, and warranty management, and reports to the Warranty Program Manager. The ideal candidate combines deep technical expertise in energy storage systems with strong operational insight, cross-functional collaboration skills, and data-driven decision making to maximize warranty recovery. Primary Responsibilities - Technical Operations & Performance Management - Monitor, analyze, and optimize the performance of BESS assets using available data analytics tools. - Diagnose and assist in resolving system issues related to batteries, thermal systems, fire suppression, and auxiliary equipment. - Develop and implement strategies to improve system uptime, efficiency, and lifecycle performance. - Support root cause analysis (RCA) of system events, failures, and underperformance. - Asset Reliability & Maintenance Tracking - Support preventive and predictive maintenance practices. - Collaborate with field service teams to troubleshoot and resolve operational issues. - Evaluate system health and degradation trends, providing actionable recommendations. - Support spare parts strategy and reliability-centered maintenance planning. - Warranty & Vendor Management - Serve as a technical lead for warranty evaluation, claims adjudication, and resolution. - Interface with customers/integrators, OEMs, and suppliers to resolve technical issues and enforce contractual obligations. - Analyze warranty trends and drive improvements in product performance and supplier accountability. - Safety & Compliance - Ensure compliance with safety standards, procedures, and regulatory requirements (e.g., NFPA 70E, UL 9540). - Support incident investigations as needed and enforce corrective actions. - Promote a culture of safety and operational excellence. - Data Analysis & Reporting - Review dashboards and KPIs to monitor fleet performance and availability. - Generate technical reports for internal stakeholders and customers. - Interpret large datasets to identify trends, anomalies, and optimization opportunities. - Process Improvement & Documentation - Review and maintain technical documentation, operating procedures, and best practices. - Identify opportunities for operational efficiency and continuous improvement. - Support digital transformation initiatives, including predictive analytics and remote diagnostics. Qualifications - Bachelor’s degree in Electrical Engineering, Energy Systems, or related technical field. - Strong understanding of: - Battery technologies (e.g., Lithium-ion, LFP, NMC). - Battery Management Systems (BMS). - Thermal management systems (HVAC/Chiller). - Fire suppression systems (FACP). - Excellent analytical and problem-solving capabilities. - Strong communication skills with the ability to translate complex technical concepts for diverse audiences. - Ability to manage multiple priorities in a fast-paced, cross-functional environment. - Leadership mindset with experience mentoring junior engineers or technicians. Requirements - 3-5 years in energy storage, renewables, power generation, or equivalent technical field. - Direct experience with utility-scale BESS, microgrids, or power electronics systems preferred. - Experience interpreting technical contracts, guarantees, and performance metrics. - Proven experience in troubleshooting complex electro-mechanical systems. - Excellent written and verbal communication skills. - High attention to detail and documentation discipline. Working Conditions/Office Environment/Travel - Office/Hybrid/Remote work. - Up to 25% travel as needed. - Occasional on-call support for critical system events.

Role Description - Oversee the daily operation of Customer Success platforms and internal tools used to manage B2B accounts - Provide operational support including ticket creation, follow-up actions and handling daily client queries - Serve as the first escalation point for administrative and operational client requests, ensuring accurate and timely resolutions - Collaborate with the team to manage and resolve support tickets submitted by B2B users - Identify opportunities to streamline workflows and contribute to continuous improvements - Download, prepare and distribute customer reports on behalf of the Customer Success team Qualifications - At least 1 year of experience in client support, account coordination or a similar role in a SaaS environment - Experience managing compliance-driven processes (e.g. training subsidies such as FUNDAE) or working with regulated client requirements is a strong advantage - Ability to collaborate cross-functionally and share insights to drive continuous improvement across Customer Success, Sales and Marketing teams - Fluency in both English and Spanish - Comfortable working with Microsoft Office and B2B CRM tools - Strong communication skills with a proactive and positive approach - Ability to multitask effectively, prioritise well and remain organised in a fast-paced environment - Strong attention to detail and a solutions-oriented mindset - Experience working with operational or Customer Success tooling such as CS platforms or ticketing systems is a plus - Familiarity with the corporate learning or HR and L&D space Company Description Dear recruiters there is no need to edit this.

• Supervise daily deposit operations activities, ensuring work is completed accurately, on time, and in accordance with established service levels. • Lead, coach, and develop team members by providing training, performance feedback, workload direction, and ongoing support. • Oversee account maintenance, exception item processing, adjustments, reconciliations, stop payments, returned items, and other deposit operations functions. • Monitor operational reports, queues, and exception items to identify issues, prioritize work, and escalate concerns as needed. • Oversee item processing activities for ACH, wire transfers, debit cards and check transactions, ensuring timely processing, proper approvals, and adherence to internal controls and service level expectations. • Monitor ACH, wire, and check exception items, returns, rejects, adjustments, and related reconciliations to ensure issues are researched, resolved, and escalated appropriately. • Maintain procedures and provide oversight for ACH, wire, and check processing activities, including adherence to NACHA rules, funds transfer requirements, and deposit operations policies. • Support digital banking operations, including issue resolution, client support, and coordination with internal partners. • Ensure compliance with bank policies, procedures, and applicable regulations, including BSA/AML, OFAC, NACHA, and relevant deposit regulations. • Review and approve transactions, maintenance requests, and operational exceptions within assigned authority limits. • Partner with Compliance, Risk, Audit, Technology, and frontline teams to support audits, exams, testing, and process improvements. • Research and resolve escalated operational issues, customer-impacting items, and internal inquiries in a timely and professional manner. • Develop, document, and maintain procedures to support consistency, control, and process efficiency. • Track team productivity, quality, and service metrics, and prepare reporting for management as needed. • Identify opportunities to improve workflows, strengthen controls, reduce risk, and enhance the client and employee experience. • Assist with system implementations, upgrades, conversions, and user acceptance testing related to deposit operations. • Maintain strong working knowledge of deposit products, operational systems, and service channels. • Perform additional operational and supervisory duties as assigned.