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Servbank logo
Servbank

Servbank is a different kind of company. We do business in a different way. And we’re on a mission to Grow Happiness.

Deposit Operations Supervisor

OperationsOperationsFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

11 days ago

Salary

$72.1K - $84.3K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Deposit Operations Supervisor

Servbank

• Supervise daily deposit operations activities, ensuring work is completed accurately, on time, and in accordance with established service levels. • Lead, coach, and develop team members by providing training, performance feedback, workload direction, and ongoing support. • Oversee account maintenance, exception item processing, adjustments, reconciliations, stop payments, returned items, and other deposit operations functions. • Monitor operational reports, queues, and exception items to identify issues, prioritize work, and escalate concerns as needed. • Oversee item processing activities for ACH, wire transfers, debit cards and check transactions, ensuring timely processing, proper approvals, and adherence to internal controls and service level expectations. • Monitor ACH, wire, and check exception items, returns, rejects, adjustments, and related reconciliations to ensure issues are researched, resolved, and escalated appropriately. • Maintain procedures and provide oversight for ACH, wire, and check processing activities, including adherence to NACHA rules, funds transfer requirements, and deposit operations policies. • Support digital banking operations, including issue resolution, client support, and coordination with internal partners. • Ensure compliance with bank policies, procedures, and applicable regulations, including BSA/AML, OFAC, NACHA, and relevant deposit regulations. • Review and approve transactions, maintenance requests, and operational exceptions within assigned authority limits. • Partner with Compliance, Risk, Audit, Technology, and frontline teams to support audits, exams, testing, and process improvements. • Research and resolve escalated operational issues, customer-impacting items, and internal inquiries in a timely and professional manner. • Develop, document, and maintain procedures to support consistency, control, and process efficiency. • Track team productivity, quality, and service metrics, and prepare reporting for management as needed. • Identify opportunities to improve workflows, strengthen controls, reduce risk, and enhance the client and employee experience. • Assist with system implementations, upgrades, conversions, and user acceptance testing related to deposit operations. • Maintain strong working knowledge of deposit products, operational systems, and service channels. • Perform additional operational and supervisory duties as assigned.

Job Requirements

  • Bachelor’s degree in business, finance, accounting, or a related field preferred; equivalent banking experience may be considered.
  • Minimum of 3 to 5 years of banking operations or deposit operations experience.
  • Previous supervisory or team lead experience preferred.
  • Experience with deposit systems, core banking platforms, online banking, treasury management services, and operational reporting.
  • Demonstrated knowledge of deposit operations processes, account servicing, transaction processing, and exception handling.
  • Strong understanding of regulatory and compliance requirements applicable to deposit operations.

Benefits

  • Health insurance
  • Professional development opportunities

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