• Supervise daily deposit operations activities, ensuring work is completed accurately, on time, and in accordance with established service levels. • Lead, coach, and develop team members by providing training, performance feedback, workload direction, and ongoing support. • Oversee account maintenance, exception item processing, adjustments, reconciliations, stop payments, returned items, and other deposit operations functions. • Monitor operational reports, queues, and exception items to identify issues, prioritize work, and escalate concerns as needed. • Oversee item processing activities for ACH, wire transfers, debit cards and check transactions, ensuring timely processing, proper approvals, and adherence to internal controls and service level expectations. • Monitor ACH, wire, and check exception items, returns, rejects, adjustments, and related reconciliations to ensure issues are researched, resolved, and escalated appropriately. • Maintain procedures and provide oversight for ACH, wire, and check processing activities, including adherence to NACHA rules, funds transfer requirements, and deposit operations policies. • Support digital banking operations, including issue resolution, client support, and coordination with internal partners. • Ensure compliance with bank policies, procedures, and applicable regulations, including BSA/AML, OFAC, NACHA, and relevant deposit regulations. • Review and approve transactions, maintenance requests, and operational exceptions within assigned authority limits. • Partner with Compliance, Risk, Audit, Technology, and frontline teams to support audits, exams, testing, and process improvements. • Research and resolve escalated operational issues, customer-impacting items, and internal inquiries in a timely and professional manner. • Develop, document, and maintain procedures to support consistency, control, and process efficiency. • Track team productivity, quality, and service metrics, and prepare reporting for management as needed. • Identify opportunities to improve workflows, strengthen controls, reduce risk, and enhance the client and employee experience. • Assist with system implementations, upgrades, conversions, and user acceptance testing related to deposit operations. • Maintain strong working knowledge of deposit products, operational systems, and service channels. • Perform additional operational and supervisory duties as assigned.

• Responsible for item processing, including incoming and outgoing wire transfers, ACH transactions, and check-related items accurately and within established deadlines. • Review transactions for completeness, proper authorization, compliance with internal controls, and adherence to applicable banking regulations and operating procedures. • Perform daily item processing activities, including exception handling, returns, adjustments, research, and balancing for wires, ACH, and check transactions. • Conduct fraud review on deposit operations activity by monitoring suspicious transactions, identifying unusual patterns, and escalating concerns in accordance with bank policy. • Investigate potential fraud cases involving wires, ACH, checks, and related deposit transactions; document findings, coordinate follow-up, and support loss mitigation efforts. • Research and resolve transaction discrepancies, customer inquiries, and operational issues in a timely and professional manner. • Perform servicing and maintenance activities for deposit accounts and related services, including updates, changes, corrections, and routine account maintenance requests in accordance with established procedures. • Maintain accurate records, audit trails, and supporting documentation for transaction processing, investigations, and exception resolution. • Partner with internal departments, including fraud, risk, compliance, treasury management, retail operations, and customer support, to resolve issues and improve processes. • Assist with report monitoring, daily reconciliations, and control reviews to ensure operational accuracy and completeness. • Support procedure updates, testing, and process improvement initiatives related to deposit operations and fraud mitigation. • Stay current on applicable regulations, payment rules, and internal policies related to wires, ACH, check processing, and fraud prevention. • Perform other duties as assigned to support departmental and organizational objectives.

Role Description The Partnership Operations Manager supports the execution and optimization of operational processes that enable effective internal and external partnerships across the Ancillary Benefit Management (ABM) business. This role focuses on ensuring partners—including vendors, payers, and cross-functional teams—operate efficiently, meet performance expectations, and align with business objectives. This position serves as a key operational contributor, supporting partnership execution by translating strategy into consistent, high-quality day-to-day operations within a matrixed healthcare environment. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Partnership Operations & Performance Support - Support development and maintenance of Internal Service Agreements (ISAs) and project initiation documentation for 3–6 concurrent partnerships or implementations. - Prepare standardized dashboards and operational reports (KPIs, SLAs, issue tracking) for leadership and stakeholder review on a monthly and quarterly cadence. - Maintain established workflows (e.g., escalation paths, governance routines, intake processes) that enable consistent partner engagement. - Track and monitor SLA performance and contractual obligations, ensuring adherence to defined targets and identifying variances. - Compile and analyze data to support performance insights, issue identification, and operational improvements. - Cross-Functional Coordination & Partner Support - Coordinate with cross-functional teams (clinical ops, product, sales, implementation) to support partner onboarding and ongoing operations. - Serve as a day-to-day operational liaison for internal stakeholders, external partners, and vendors across assigned engagements (typically 5–10 stakeholders). - Develop and support materials for partner meetings, planning sessions, and operational reviews. - Track and document partner escalations, risks, and mitigation plans, escalating issues as appropriate. - Support audit readiness, documentation reviews, and quality assurance activities. - Participate in client and partner implementation workgroups, ensuring alignment to timelines and deliverables. - Issue Resolution & Continuous Improvement - Identify operational risks or inefficiencies and support root cause analysis and resolution efforts. - Partner with senior team members to address day-to-day operational issues, ensuring timely follow-up and resolution. - Contribute to process improvement initiatives that enhance efficiency, consistency, and partner experience. - Ensure timely escalation of high-impact risks or issues to leadership with appropriate context. Qualifications - 4+ years of experience in operations, partnership management, or business operations within healthcare or a related industry. - 4+ years managing external vendors or strategic partners, including performance management against SLAs and contracts. - 4+ years experience working in a highly matrixed organization with multiple workstreams. - 3+ years supporting payer-facing implementations or healthcare client delivery models. - Demonstrated experience managing multiple concurrent projects (5–10+) in a matrixed, cross-functional environment. - Proven track record of delivering measurable operational improvements (e.g., SLA adherence, cost savings, process efficiency gains). - Intermediate proficiency in Microsoft Project, Excel (data analysis, pivot tables), PowerPoint, Visio, SharePoint, and Copilot tools. Preferred Qualifications - Experience in Ancillary Benefits, Revenue Cycle, or Payer/Provider operations. - Familiarity with contract governance, audit/compliance processes, and healthcare regulatory environments. - Exposure to process improvement methodologies (Lean, Six Sigma, or similar frameworks). Core Competencies - Operational Discipline: Executes defined processes with accuracy, consistency, and attention to detail. - Analytical Thinking: Uses data to identify trends, issues, and opportunities for improvement. - Collaboration: Builds effective working relationships across teams and stakeholders. - Adaptability: Operates effectively in a fast-paced, evolving environment with shifting priorities. - Initiative: Takes ownership of tasks, follows through on commitments, and proactively identifies next steps. - Communication: Demonstrates clear, professional communication with internal and external partners. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Title: Manager, QA Operations Location: San Francisco Office or a U.S. Work Type:Remote, Hybrid Job Description: Mavericks Wanted When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement...read on In 2015, we pioneered a "moneyball for biotech" approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allows science and small teams of experts to lead the way. We build bridges to groundbreaking advancements in rare disease, and develop life-changing medicines for patients with unmet needs as fast as humanly possible. Together we define white space, push boundaries, and empower people to solve problems. If you're someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we'll ask "why not?" and help reengineer the future of biopharma. At BridgeBio, we value curiosity and experimentation-including the ethical & thoughtful use of AI to improve clarity, speed, and quality of work. What You'll Do The Manager/Senior Manager, QA Operations will serve as the primary quality owner for commercial packaging operations at assigned contract service providers (CSPs). You will ensure GMP compliance across day-to-day operations, manage batch record review and disposition activities, and serve as the quality partner to internal and external stakeholders. The ideal candidate brings expertise in commercial packaging and release operations, with a background that includes process validation and product launch support. Responsibilities - Serve as the quality lead for commercial packaging operations at assigned CSPs, providing oversight across primary/secondary packaging, labeling, and serialization to ensure GMP and GDP compliance. - Review executed batch records and compile batch documentation packages to support lot disposition and market release. - Provide quality review of deviations, change controls, CAPAs, and risk assessments related to packaging operations. - Review and provide quality input on tech transfer, process validation, and shipping qualification protocols and reports through preparation, execution, and closure. - Communicate/escalate manufacturing deficiencies/non-conformances to management, present issues during escalation, and work with CMOs to ensure timely resolution - Support review of CMC sections and regulatory filings. - Author, review, and maintain QA Operations SOPs and controlled documents. Where You'll Work This is a hybrid role and requires in-office collaboration 2-3x per week in our San Francisco Office or a U.S.-based remote role that will require quarterly, or as needed visits to our San Francisco Office. Who You Are - Bachelor's degree in a scientific discipline with 6+ years of experience within a biopharmaceutical company and at least 4+ years in Quality Operation roles in a current Good Manufacturing Practices (cGMP) environment. - Strong working knowledge of FDA regulations (21CFR, 210/211), ICH guidelines, and global regulations (EU Directives, and ROW) and expertise in the cGMP requirements pertaining to manufacturing and packaging operations (including serialization) in the United States and globally in support of global commercial production activities. - Experience with Veeva platform highly preferred. - Strong communication and collaboration skills with the ability to influence stakeholders in a matrix environment. - Ability to exercise good judgment and make decisions that align with organizational objectives. - Results-driven mindset, taking initiative and ownership of assigned tasks. - Demonstrated flexibility and adaptability in a dynamic, rapidly growing environment. - Commitment to continuous improvement and embracing innovative approaches in daily work. - Up to 15% domestic and international travel required. At BridgeBio, we strive to provide a market-competitive total rewards package, including base pay, an annual performance bonus, company equity, and generous health benefits. Below is the anticipated salary range for candidates for this role who will work in California. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type, and length of experience within the industry, educational background, location of residence and performance during the interview process. BridgeBio is a multi-state employer, and this salary range may not reflect positions based in other states. Salary $135,700 - $175,000 USD As a global company, our comprehensive benefits may vary based on location. We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return. For USA based roles: Financial & Rewards - Market-leading compensation - 401(k) with employer match - Employee Stock Purchase Program (ESPP) - Pre-tax commuter benefits (transit and parking) - Referral bonus for hired candidates - Subsidized lunch and parking on in-office days Health & Well-Being - 100% employer-paid medical, dental, and vision premiums for you and your dependents - Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA) - Fertility & family-forming benefits - Expanded mental health support (therapy and coaching resources) - Hybrid work model with flexibility - Flexible, "take-what-you-need" paid time off and company-paid holidays - Comprehensive paid medical and parental leave to care for yourself and your family Skill Development & Career Paths: - People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility - We provide career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, & BetterUp Coaching - We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities