Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Company Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance professional, or anything in between, our roles aim to provide each person with meaningful impact and plenty of space to grow. The Team The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Expert Services team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Technical Consultant is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow Risk & Resilience products based on configuration leading practices - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role:• Develop solutions for our customers through technical configuration of the Risk & Resilience products• Be the technical expert in how to configure best and implement the Risk & Resiliency product portfolio using ServiceNow leading practices focused on configuration vs. customization• Articulate the implications of customization and technical debt while consultatively weighing the pros and cons of OOB vs. customization• Advise customers in their efforts to take advantage of the ServiceNow Risk solutions' standard capabilities in their efforts to improve their Risk processes• Participate in customer design workshops focused on ServiceNow Platform and Risk solution technology• Drafting more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them• Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes• Develop required integration components (REST/SOAP API, Integration Hub, etc.) with multiple systems• Develop required workspace components using UIB and otherwise to meet the acceptance criteria• Prepare all customer-facing deliverables focused on the technology and responsible for the quality of the configured/developed solution• Juggle multiple and complex projects/initiatives• Promoting continuous improvement practices for delivery/engagement materials• Supporting specific services sales activities when required• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request• Up to 30% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has:• Current active ServiceNow certifications: o Certified System Administrator (CSA) o Certified Implementation Specialist in Risk and Compliance (CIS-RC)• 10-12 years of ServiceNow configuration/development experience for complex, highly-capable technologies - inclusive of integrations• 10-12 years of ServiceNow Integrated Risk Management (IRM) configuration/development experience configuration/development experience• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) related to the Risk & Resilience solutions, while providing thought leadership to Risk & Resilience sponsors/stakeholders in solving technical problems• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies• Proficiency in ServiceNow scripting and Glide Scripting• Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity• Proven team player and team builder Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description ASRC Federal is seeking a ServiceNow Developer to support the design, development, and implementation of ServiceNow-based solutions for the Defense Contract Audit Agency (DCAA). This role is responsible for configuring and customizing the ServiceNow platform to meet mission and business requirements, streamline IT service management processes, and enhance system functionality. - Design, develop, and implement ServiceNow solutions including workflows, forms, and integrations - Configure and customize core ServiceNow modules such as ITSM, ITOM, ITBM, and/or HRSD - Develop and maintain business rules, client scripts, UI policies, workflows, and Flow Designer solutions - Integrate ServiceNow with external systems using REST, SOAP, and other APIs - Support automation of business processes and service delivery functions - Collaborate with stakeholders, business analysts, and system administrators to gather and refine requirements - Troubleshoot and resolve defects, performance issues, and system enhancements - Maintain system documentation, including technical designs and configuration details - Ensure compliance with DoD cybersecurity, data protection, and governance standards - Participate in testing, deployment, and continuous improvement activities Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field. Equivalent combination of education and experience will be considered. - 8+ years of experience developing and configuring ServiceNow solutions - Active Secret Clearance Required - Hands-on experience with ServiceNow platform development (e.g., scripting in JavaScript, Glide APIs) - Experience with ServiceNow modules such as ITSM, ITOM, or equivalent - Knowledge of web technologies including HTML, CSS, and JavaScript - Experience with REST/SOAP integrations and API development - Strong problem-solving and analytical skills Preferred Qualifications - ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) - Experience with advanced ServiceNow capabilities (e.g., Flow Designer, IntegrationHub, Performance Analytics) - Familiarity with Agile development methodologies - Experience supporting federal or DoD environments - Knowledge of ITIL framework and service management best practices Benefits - Competitive pay and benefits packages - Health care, dental, vision, life insurance - 401(k) - Education assistance - Paid time off including PTO, holidays, and any other paid leave required by law EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

• Estruturar a arquitetura da solução, estabelecendo os processos e implementando ou evoluindo o módulo HAM. • Orientar clientes nas melhores práticas de ITAM. • Avaliar e propor evolução contínua do ciclo de vida de hardware. • Estruturar e otimizar a normalização de dados. • Desenvolver automações utilizando Flow Designer. • Implementar e sustentar processos de gestão de ativos de hardware na plataforma ServiceNow. • Assegurar a qualidade e confiabilidade dos dados no CMDB. • Criar e manter inventários de ativos, ajustando dependências e desenvolvendo dashboards para HAM. • Trabalhar em conjunto com áreas como Compras, Financeiro, e TI.

• Design and develop ServiceNow ITOM solutions including Discovery, Service Mapping. • Integrate ServiceNow with Microsoft Azure for cloud resource discovery, monitoring, and automation. • Develop and maintain custom scripts, workflows, and integrations using ServiceNow APIs and Azure services. • Configure MID Servers and ensure reliable connectivity for on-prem and cloud environments. • Optimize performance, scalability, and reliability of ITOM and Azure integrations. • Support incident resolution, root cause analysis, and continuous improvement initiatives. • Document technical designs, configurations, and operational procedures.