• Design and develop ServiceNow ITOM solutions including Discovery, Service Mapping. • Integrate ServiceNow with Microsoft Azure for cloud resource discovery, monitoring, and automation. • Develop and maintain custom scripts, workflows, and integrations using ServiceNow APIs and Azure services. • Configure MID Servers and ensure reliable connectivity for on-prem and cloud environments. • Optimize performance, scalability, and reliability of ITOM and Azure integrations. • Support incident resolution, root cause analysis, and continuous improvement initiatives. • Document technical designs, configurations, and operational procedures.

Exciting Remote ServiceNow Architect (CMA) - Certified Master Architect contract opportunity. Location: Houston TX US Remote Contract Requirements - ServiceNow Certified Master Architect and expertise with ServiceNow Privacy Case Management module. - 7 plus years of professional experience with a focus on ServiceNow Solution Design. - Serve as a subject matter expert in advising on the strategic use of ServiceNow, ensuring alignment with business goals and IT strategies across all key current programs and prospective customers. - A strong background in ServiceNow proposals and projects. - Experience with Enterprise Service Management Solutions. - ITIL certification and best practices experience. - Excellent written and oral communication skills. - Experience with ServiceNow implementations following agile methodologies. - Bachelor's degree or the equivalent years of experience

• Interfaces with customer executive sponsor to create their platform roadmap and shape demand for enterprise consumption. • Establishes regular cadence with clients to maintain product roadmap and ensure alignment to expected outcomes. • Maintain strong relationships and ensure highest level of customer satisfaction. • Serve as primary point of contact and escalation point to address client concerns. • Play a major role in client kickoff and onboarding process for each new assigned client. • Effectively articulate business cases and problem statements to technical delivery teams. • Participate in the staffing and recruiting efforts for additional delivery team resources. • Day-to-day team resource engagement/direction to ensure continual progress on client projects. • Monitor KPIs to ensure team production and client profitability. • Maintain in-depth product knowledge of the ServiceNow platform. • Participate in industry events as needed. • Participate in marketing events as needed. • Develop and build relationships with other AHEAD sales, pre-sales, and delivery team members. • Identify opportunities to upsell/cross-sell additional CDI products and services.

• Participate on project teams to deploy solutions on the ServiceNow platform • Lead a team of technical delivery resources • Lead development and testing activities on ServiceNow • Lead in the architecture and design of complex solutions • Lead the creation of written deliverables • Lead client demos and working sessions • Lead integration design sessions and deployment • Participate as technical expert in client workshops • Influence direct team members and external customers regarding policies, best practices and procedures • Mentor junior staff and support project leadership • Obtain and maintain certifications with associated qualifications