• Oversee all scheduling, assigning, and tracking project progress and tasks across the Creative Team. • Efficiently interface with project management software/tools to manage, track and report status for projects/tasks. • Manage ongoing project tracking by maintaining current information on job status, costs, deadlines, and other pertinent information for all Creative team projects. • Serve as production liaison for Creative team. • Suggest and implement specific ideas and systems for improving efficiency and productivity. • Assess team member capacity and recommend timeframes and deadlines. • Suggest alternative project completion solutions, such as balancing workloads or using outside resources. • Ensure team members are tracking with responsibilities, costs, and upcoming deadlines. • Track the Creative team’s progress within Fiscal Year expectations and goals. • Timely communication of progress back to the team leader to ensure success and changes as necessary. • Collaborate with the Creative Director regularly to review project status and plan future activity. • Lead and manage a growing video team, including video editors, animators, and contract videographers. • Oversee the planning, coordination, and execution of photo and video shoots to ensure alignment with ministry objectives and brand standards. • Collaborate with internal stakeholders to translate ministry goals into clear video and storytelling deliverables. • Manage relationships with external production vendors and freelancers, ensuring quality, efficiency, and adherence to budget. • With input from the video team, develop and maintain a clear, centralized process for all video projects, from concept to final delivery. • Partner with teammates to align visual storytelling with the broader brand strategy. • Ensure consistency and excellence in all video content across ministry channels and campaigns.

• Own and manage the Enablement team's intake queue, ensuring all incoming requests are captured, categorized, and assessed for prioritization against current team capacity and strategic objectives. • Assign work to team members and contractors based on capacity, skill set, and project priority, maintaining clear ownership for every active workstream. • Track all active and upcoming enablement projects in Jira, ensuring timelines, milestones, dependencies, and status are accurate and current at all times. • Facilitate cross-functional review coordination for content requiring input or approval from Product, CSM, Support, or other internal stakeholders, managing the review cycle from initiation to sign-off. • Build and maintain delivery dashboards and reporting mechanisms that give the Director of Enablement and CX leadership clear, real-time visibility into project health, capacity, and output. • Identify and escalate delivery risks proactively, surfacing timeline conflicts, resource gaps, or blocked work before they affect delivery commitments. • Own the quality assurance process for content published to Metrc University, executing QA checks against defined standards before any course, module, or resource goes live to learners. • Maintain operational documentation including intake SOPs, QA checklists, review process guides, and delivery workflow standards, ensuring the team's operating model is documented and repeatable. • Support the transition of project tracking from Teamwork to Jira, ensuring continuity of visibility and no loss of project history during the migration period. • Coordinate with external vendors and contractors on delivery timelines and review processes as directed by the Director of Customer Enablement. • Continuously assess and improve operational processes, identifying friction points and proposing solutions that increase team throughput and output quality. • Maintain strict confidentiality regarding internal strategy, customer information, and state contract obligations. • Perform additional duties as assigned by the Director of Customer Enablement or CX leadership.

Role Description Rockstar is recruiting for a fast-growing company that is a leader in the healthcare and benefits space, helping members navigate complex claims, billing, and eligibility with ease. This role is a key part of their Data team, focused on building reliable, scalable solutions that reduce manual work and improve accuracy across the organization. The client is seeking an Operations Engineer to join their Data team as a strong mid-level individual contributor. This role is built for someone who can: - Own ambiguous business problems. - Partner directly with cross-functional stakeholders. - Turn tedious, error-prone, time-consuming manual work into elegant, reliable automations. The successful candidate will spend their time: - Deeply understanding how work actually gets done across the organization. - Documenting those processes. - Designing and building solutions that meaningfully increase productivity. They will work primarily in SQL, Python, and across APIs, scripting, and workflow automation tooling, leaning heavily on AI tools like Claude to enhance their work. Essential Duties And Responsibilities - Own cross-functional automation projects. - Deeply understand and document existing processes. - Design elegant automation solutions. - Build, test, and maintain automations. - Use AI tools as a core part of how you build. - Translate business ambiguity into solutions. - Measure and improve impact. - Monitor and troubleshoot automations. - Raise the bar for the Data team. - Other duties as assigned. Qualifications - Approximately 4-5 years of experience in automation, software engineering, scripting-heavy operations, process improvement, data engineering-adjacent work, or a related field. - Strong Python and SQL skills. - Experience integrating systems and moving data between them via APIs, webhooks, files, or similar. - Experience working closely with non-technical stakeholders. - Experience with insurance, healthcare, benefits, claims, commissions, billing, eligibility, carrier files, CRM, member, or agent data. - Experience translating business questions and pain points into clear requirements and technical deliverables. - Ability to own projects independently while keeping stakeholders aligned. - Strong communication skills with both technical and non-technical audiences. - Excellent problem-solving skills and a proactive, solution-driven mindset. - Ability to thrive in a fast-paced, high-growth environment with multiple priorities. Preferred Skills And Experience - Hands-on experience building with AI tools. - Experience with workflow automation and orchestration tooling. - Familiarity with software engineering best practices. - Hands-on experience with BigQuery or other databases. - Experience with Fivetran or similar ELT/ETL tooling. - Familiarity with data governance, privacy, compliance, or regulated data environments. - Comfort working with imperfect source data. - Familiarity with BI tools such as Omni or Power BI is helpful but not important for this role. What Success Looks Like in the First 90–180 Days - Within the first 90 days, the successful candidate will have built a strong understanding of the client's business model, the teams they support, and the manual processes that are costing them the most time and accuracy. - Within 180 days, they will be owning cross-functional automation projects from discovery through delivery. - The automations they have shipped will have measurably reduced manual effort and errors. - They will also be helping the Data team become more scalable.

• Work with the manager to supervise a team of agents who book travel requests on behalf of clients and ensure agents provide an excellent customer service experience in every interaction. • Assist the manager with the day-to-day operations of the department. • Oversee all itineraries by verifying reservations have all appropriate information and reviewing travel authorizations. • Research agent and client issues promptly by gathering information and then provide information to manager. • Assist the manager in monitoring call volume, ensuring agents are available to service clients. • Assist the manager with payroll preparation activities to include reviewing time off requests and time punches. • Provide coaching and training to agents on how to service travelers and on policies and procedures of the company. • Review turnover transaction rates and errors/write offs and work with manager to address with agents. • Monitor the pre/post trip reporting. • Utilize various applications, including GDS, online booking tools, and various internal applications. • Identify process and workflow efficiencies and provide recommendations to management on how to improve. • Be able to assist travelers and book itineraries as needed. • Understand ADTRAV products, systems, and processes to assist agents and clients. • Become knowledgeable in ADTRAV's industry and customer base. • Participate in ongoing training to continuously build knowledge and skills in the industry. • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. • Adhere to company policies and procedures. • Other duties as assigned.