Turpal

• Owns the end-to-end customer lifecycle at Turpal • Lead and develop a small team of Customer Operations Specialists • Manage strategic accounts and complex implementations • Own the onboarding and implementation framework • Act as the escalation point for complex or sensitive customer issues • Own customer health, retention, and renewals across the portfolio • Build and maintain trusted relationships with key stakeholders inside customer organizations • Serve as the voice of the customer to Product and Engineering • Improve the Operating Model to continue delivering better service to customers • Report on customer operations performance to leadership

• Own the end-to-end customer lifecycle at Turpal, from onboarding and implementation through ongoing support, retention, and expansion • Lead and develop a small team of Customer Operations Specialists while staying hands-on with strategic accounts and complex implementations • Own the onboarding and implementation framework, ensuring fast and smooth go-lives for new B2B customers • Define and continuously improve the playbook from contract signing to go-live • Own the post-implementation support experience, setting and meeting response and resolution standards • Act as the escalation point for complex or sensitive customer issues • Identify and drive up-sell and cross-sell opportunities in partnership with Sales • Serve as the voice of the customer to Product and Engineering, prioritizing feedback that drives roadmap impact • Define and track the metrics that matter: onboarding time, adoption, satisfaction, retention, and expansion

• Manage social media accounts for multiple clients (organic posts of all types). • Create and manage social media paid campaigns; experience in e-commerce campaigns is a plus. • Implement conversion tracking for social media platforms “Meta Pixel” is a plus. • Create, plan, and maintain monthly content calendars for social media channels. • Design visual content using Canva or similar tools. • Optimize social media content to support SEO and improve reach/engagement. • Coordinate with clients and internal teams to ensure content aligns with strategy and branding. • Stay up-to-date with social media trends and best practices. • Monthly reporting of social media performance (KPIs) for all accounts.

• Identify and generate a steady stream of leads, fueling our sales pipeline • Conduct outbound prospecting with creativity and persistence to uncover new opportunities • Dive deep into potential clients' needs, ensuring they’re a perfect fit for Turpal’s solutions • Connect with prospects through phone, email, social media, and more, making every interaction count • Be the expert on Turpal’s innovative solutions, educating prospects on how we can transform their business • Schedule high-impact meetings and appointments for our sales team with qualified leads • Work hand-in-hand with our Sales team to smash targets and exceed goals • Collaborate with other teams to brainstorm and implement groundbreaking strategies for lead generation and qualification

• Identify and target potential leads with a strategic approach • Lead the entire sales process, from initial outreach to closing the deal • Build trust and develop lasting relationships with customers by understanding their needs and delivering tailored solutions • Work closely with diverse teams, including tech, product, and marketing, to ensure seamless execution • Track and drive the commercial success of your customer portfolio • Establish and nurture long-term, profitable partnerships with key travel industry organizations.

• Lead, manage, hire, and grow the SDR & SE team, ensuring clarity in roles, responsibilities, and career progression. • Drive sales performance through setting clear KPIs, monitoring results, and implementing effective performance management frameworks. • Provide ongoing training, coaching, and mentorship to ensure the team consistently develops their skills and achieves targets. • Support the sales team in strategic deals and actively participate in closing deals. • Foster alignment and collaboration with Product, Marketing, Customer Support and Customer Success teams to ensure smooth execution and strong customer outcomes. • Build and maintain a high-performance sales culture with accountability, motivation, and continuous improvement. • Identify and implement new tools, methodologies and technologies to ensure the Sales function remains highly productive and ahead of the curve. • Establish scalable processes and strategies to support long-term growth of the sales function. • Close: actively engaging with clients to close strategic deals as an individual contributor (ie: Sales Executive).

• Build, own, and operate the company’s GTM technology stack to ensure seamless data flow • Leverage LLMs, virtual assistants, and workflow triggers to eliminate manual intervention • Establish and maintain high-performance GTM infrastructure (HubSpot, Clay, and Apollo automations) • Design and execute repeatable outbound systems at scale • Design, develop, and maintain internal-facing tools and agents for outbound personalization and qualification • Partner closely with Sales, Marketing, Customer Operations, and Engineering to test, iterate, and scale GTM experiments

• Identify and target potential leads with a strategic approach • Lead the entire sales process, from initial outreach to closing the deal • Build trust and develop lasting relationships with customers by understanding their needs and delivering tailored solutions • Work closely with diverse teams, including tech, product, and marketing, to ensure seamless execution • Track and drive the commercial success of your customer portfolio • Establish and nurture long-term, profitable partnerships with key travel industry organizations

• Build, own, and operate the company’s GTM technology stack to ensure seamless data flow. • Leverage LLMs, virtual assistants, and workflow triggers to eliminate manual intervention across all GTM touchpoints. • Establish and maintain high-performance GTM infrastructure (HubSpot, Clay, and Apollo automations). • Design and execute repeatable outbound systems at scale, including cold email infrastructure. • Design, develop, and maintain internal-facing tools and agents for outbound personalization and qualification. • Partner closely with Sales, Marketing, Customer Operations, and Engineering to test, iterate, and scale GTM experiments.