• Lead and mentor a cross-functional development team • Ensure successful delivery of co-development initiatives across multiple accounts • Serve as the primary escalation point for customer stakeholders • Align with Product Development, Sales, and Customer Success

• Set objectives, assigns and prioritizes work tasks for PS team members and track progress. • Provide input to shaping the vision, strategy and execution of Epicor’s professional services business. • Coaches team on methods of project delivery to accelerate backlog consumption and increase revenue, while maintaining a focus on customer satisfaction and success. • Monitor and communicate internal expectations on key business metrics. • Identifies and helps to address staff training and development needs. • Work within Epicor to ensure that all professional services operational functions are aligned with company objectives and client needs. • Assists sales and consulting questions for new customer discoveries. • Helps develop, evolve and enforce PS processes and standards. • Assists in pre-sales presentations, services planning, proposal response, proposal preparation and work planning development. • Undertakes consulting tasks related to their work area. • Owning a portfolio of active engagements and acting as project sponsor. • Managing delivery outcomes: schedule, margin, revenue, and quality. • Serving as the primary escalation point for customer and delivery issues. • Forecasting revenue and margin and managing variance to plan. • Partnering with Consulting and Sales on pipeline, estimates, and commercial conversations. • Protecting scope through effective change control.

• Lead end-to-end search marketing strategy across all platforms, including launching, managing, monitoring budgets and bids, and continuously optimizing campaigns at the product, keyword, ad group, and campaign levels to drive ROI. • Develop and execute data-driven search marketing initiatives that increase visibility and conversion among high-intent marketplace customers, translating business needs into scalable advertising strategies. • Collaborate cross-functionally with Merchandising, Vendor Management, Pricing, Creative, Media, and Account Management teams to ensure a holistic brand approach, margin alignment, and consistent, high-quality advertising deliverables. • Analyze performance and market trends by monitoring competitors, conducting market research, and delivering weekly insights on sponsored advertising impact to overall top- and bottom-line performance. • Act as a strategic search marketing partner by defining brand and search needs during pitches, clearly communicating strategies to internal and external stakeholders, staying current on industry best practices, and thriving in a fast-paced, high-growth environment.

• Own and drive partner-sourced pipeline creation, meeting or exceeding quarterly quota targets. • Build and execute partner enablement programs, including product education, sales alignment, and ongoing engagement to increase deal velocity. • Design and run partner sales plays, identifying high-fit customer segments within partner accounts and motivating partner sales teams to unlock stalled deals and generate new opportunities. • Collaborate closely with Marketing to plan and execute partner marketing initiatives, campaigns, and events that support pipeline growth. • Partner with internal Sales teams throughout the deal lifecycle, supporting co-selling motions and ensuring smooth handoffs.