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Associate Manager, Consulting Services
Location
United States
Posted
137 days ago
Salary
$105K - $178K / year
Seniority
Mid Level
Job Description
Associate Manager, Consulting Services
Epicor
• Set objectives, assigns and prioritizes work tasks for PS team members and track progress. • Provide input to shaping the vision, strategy and execution of Epicor’s professional services business. • Coaches team on methods of project delivery to accelerate backlog consumption and increase revenue, while maintaining a focus on customer satisfaction and success. • Monitor and communicate internal expectations on key business metrics. • Identifies and helps to address staff training and development needs. • Work within Epicor to ensure that all professional services operational functions are aligned with company objectives and client needs. • Assists sales and consulting questions for new customer discoveries. • Helps develop, evolve and enforce PS processes and standards. • Assists in pre-sales presentations, services planning, proposal response, proposal preparation and work planning development. • Undertakes consulting tasks related to their work area. • Owning a portfolio of active engagements and acting as project sponsor. • Managing delivery outcomes: schedule, margin, revenue, and quality. • Serving as the primary escalation point for customer and delivery issues. • Forecasting revenue and margin and managing variance to plan. • Partnering with Consulting and Sales on pipeline, estimates, and commercial conversations. • Protecting scope through effective change control.
Job Requirements
- 7+ years applicable experience and demonstrated success/knowledge.
- 2+ years managing and developing employees.
- 2+ years of product support or consulting experience preferred.
- Ongoing technical certifications to keep up with industry.
- Bachelor’s degree (or equivalent experience).
Benefits
- Comprehensive health and wellness benefits designed to support your overall well-being.
- Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Comprehensive support for international relocations and permanent residency processes.
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