• Act as the highest level technical escalation point for complex enterprise customer issues • Lead root cause investigations and resolution efforts for critical production incidents • Troubleshoot complex integrations across SAP, Oracle, cloud services, APIs, and enterprise platforms • Collaborate closely with Engineering and Product teams to identify platform improvements and validate fixes • Drive resolution of high-severity incidents for strategic enterprise customers • Analyze application behavior, transaction flows, logs, APIs, and database activity across distributed systems • Build scripts, automation tools, and diagnostic solutions to improve operational efficiency and troubleshooting capabilities • Contribute to support readiness initiatives for new product launches and platform enhancements • Mentor engineers across the organization and provide technical guidance on complex investigations • Improve knowledge-sharing practices by creating technical documentation and enablement content • Identify systemic issues and propose long-term improvements to tools, workflows, and platform reliability • Participate in customer-facing technical discussions, escalation calls, and architecture-related conversations • Contribute to AI and automation initiatives focused on operational efficiency and intelligent support experiences

• Own the technical design of partner integrations, from APIs to workflows, ensuring scalability, security, and compliance. • Guide partners through integration with Pipe’s APIs from scoping to launch, while managing timelines, deliverables, and cross-functional coordination across multi-geo rollouts. • Diagnose and resolve partner issues quickly, working with engineering teams when necessary. • Translate complex requirements into simple, actionable solutions that accelerate partner go-lives and revenue impact. • Act as the connective tissue between sales, product, engineering, risk, and compliance to ensure smooth launches. • Create and refine documentation, solution design docs (SDDs), statements of work (SOWs), playbooks, and other reusable assets that speed up and standardize future integrations. • Build confidence with partners by delivering joint test plans, data-share templates, Postman collections, and other technical resources that make integrations smoother and more transparent. • Earn credibility with senior level stakeholders by demonstrating both technical fluency and business acumen.

• Leverage Subject Matter Expertise: Act as the P&C insurance domain expert during the sales process for carriers, MGAs, and brokers. • Conduct detailed needs assessments, lead consultative client discussions, and help develop ReSource Pro’s integrated service and product solutions stack. • Develop & Deliver Solutions: Lead the solution development and blueprint creation process. • Architect specific, detailed solutions (encompassing data, analytics, automation, and processes), manage cross-functional teams to ensure a cohesive strategy, assess operational/financial risks, and lead solution defense conversations with clients. • Contribute to Thought Leadership: Enhance ReSource Pro’s position as an industry leader by leading webinars, authoring white papers, contributing to the corporate blog, and engaging at industry trade shows. • Drive Cross-Functional Efficiency: Support RFI/RFPs and analyst relations.

• Lead and expand a high‑performing team responsible for serving as the critical technical conduit between Sales and Product organizations. • Guide, mentor, and inspire a talented group of Solutions Engineers while establishing vision, structure, and best practices. • Ensure Interact consistently achieves the technical win—crafting compelling solution narratives, elevating demo‑to‑close experience, and deeply aligning our platform’s capabilities with evolving needs of Mid‑Market and Enterprise customers. • Partner closely with cross‑functional leaders to translate customer challenges into actionable product insights. • Shape go‑to‑market strategy and empower the team to deliver exceptional value throughout sales cycle.