• Own the technical design of partner integrations, from APIs to workflows, ensuring scalability, security, and compliance. • Guide partners through integration with Pipe’s APIs from scoping to launch, while managing timelines, deliverables, and cross-functional coordination across multi-geo rollouts. • Diagnose and resolve partner issues quickly, working with engineering teams when necessary. • Translate complex requirements into simple, actionable solutions that accelerate partner go-lives and revenue impact. • Act as the connective tissue between sales, product, engineering, risk, and compliance to ensure smooth launches. • Create and refine documentation, solution design docs (SDDs), statements of work (SOWs), playbooks, and other reusable assets that speed up and standardize future integrations. • Build confidence with partners by delivering joint test plans, data-share templates, Postman collections, and other technical resources that make integrations smoother and more transparent. • Earn credibility with senior level stakeholders by demonstrating both technical fluency and business acumen.

• Leverage Subject Matter Expertise: Act as the P&C insurance domain expert during the sales process for carriers, MGAs, and brokers. • Conduct detailed needs assessments, lead consultative client discussions, and help develop ReSource Pro’s integrated service and product solutions stack. • Develop & Deliver Solutions: Lead the solution development and blueprint creation process. • Architect specific, detailed solutions (encompassing data, analytics, automation, and processes), manage cross-functional teams to ensure a cohesive strategy, assess operational/financial risks, and lead solution defense conversations with clients. • Contribute to Thought Leadership: Enhance ReSource Pro’s position as an industry leader by leading webinars, authoring white papers, contributing to the corporate blog, and engaging at industry trade shows. • Drive Cross-Functional Efficiency: Support RFI/RFPs and analyst relations.

• Lead and expand a high‑performing team responsible for serving as the critical technical conduit between Sales and Product organizations. • Guide, mentor, and inspire a talented group of Solutions Engineers while establishing vision, structure, and best practices. • Ensure Interact consistently achieves the technical win—crafting compelling solution narratives, elevating demo‑to‑close experience, and deeply aligning our platform’s capabilities with evolving needs of Mid‑Market and Enterprise customers. • Partner closely with cross‑functional leaders to translate customer challenges into actionable product insights. • Shape go‑to‑market strategy and empower the team to deliver exceptional value throughout sales cycle.

• Support customer onboarding and technical implementations/integrations of TransUnion fraud solutions • Work directly with clients via Salesforce tickets, email, and Microsoft Teams to provide technical guidance and resolve issues • Troubleshoot and resolve integration-related incidents affecting customer environments • Partner with customers’ technical teams to successfully integrate APIs and services into their systems • Monitor and manage incoming support requests and prioritize based on urgency and impact • Participate in incident response and help restore services in case of disruptions • Provide ongoing support for integrations, ensuring stability and performance • Collaborate with global teams across regions (e.g., US, UK, LATAM)