Title: Senior Staff Representative - Fuel Technical Services Location: Chicago United States Job Description: Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Find your future at United! We're reinventing what our industry looks like and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what's next with us. Let's define tomorrow together. At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Job overview and key Responsibilities: As a Senior Staff Representative - Fuel Technical Services, you will develop policies, oversee compliance, and drive operational improvements that enhance fuel efficiency, safety, and performance across our global network. - Develop and manage policies to ensure jet fuel quality, facility integrity, and equipment reliability. - Author and update United's Fueling Manuals, issuing variances as necessary. - Design and implement system-wide fuel operations procedures. - Monitor the performance of service providers and airport operations, driving improvements in compliance, safety, and efficiency. - Conduct audits to ensure contract compliance and lead training programs for service provider staff. - Investigate and resolve regulatory or procedural non-compliance issues. - Represent United in industry and regulatory meetings, maintaining liaison with agencies such as the FAA. - Lead process improvement initiatives to enhance reliability and cost efficiency. NOTE: This position is fully remote and requires up to 50% travel for business needs, including domestic and international travel. Qualifications What's needed to succeed (Minimum Qualifications): - High school diploma, GED, or equivalent experience. - 3+ years of experience in Fuel Management, airport fuel operations, aircraft maintenance, inspection, or engineering. - Strong analytical, problem-solving, and communication skills. - Ability to plan, innovate, and collaborate effectively. - Ability to travel up to 50% internationally and domestically. - Must have a valid passport. - Legally authorized to work in the U.S. without sponsorship. - Reliable and punctual attendance is essential. What will help you propel from the pack (Preferred Qualifications): - Bachelor's or advanced degree. - IFQP certification. - Experience in fuel systems management, quality assurance, and auditing. - Proven collaboration skills with peers, suppliers, and operational teams The base pay range for this role is $81,795.00 to $106,602.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law.

• Act as liaison and partner with field sales team to meet commitments and resolve issues • Assist with funnel management, quote creation, change orders, concessions and non-standard terms requests • Timely document creation and distribution to sales team to meet customer commitments • Coordinate workflow closures across all functional teams • Proactively resolve and escalate issues across functions when necessary • Collect, consolidate and disseminate information from / to all team members to ensure knowledge sharing and execution for assigned function • Drive commercial compliance by supporting legal escalation workflow activities • Support any audits necessary including assisting with revenue risk mitigation during quarter close activities • Engage in special projects to drive or improve business performance • Drive continuous improvement on all related processes to ensure standardization and simplification • Enable team culture and drive organization to improve customer / client satisfaction levels and responsiveness

• Support business customers with their Internet, Video and Phone services • Respond to technical support requests • Perform problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs • Troubleshoot and assist customers making changes to complex HPBX phone systems • Capture detailed problem analysis and resolution plans in the customer database • Determine the scope of customer issues in an effective and professional manner • Effectively resolve customer issues timely • Properly document all customer interactions • Educate customers on setting up their customer portal account • Complete router troubleshooting and setups • Provide voice service troubleshooting and reset voicemail passwords • All other duties as assigned

• Respond to customer inquiries via phone and internal systems in a professional and timely manner • Document all customer interactions accurately within tracking systems • Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support • Strive to achieve first-contact resolution whenever possible • Escalate complex or sensitive issues appropriately and ensure follow-up and closure • Assist customers with account updates and service requests • Support onboarding and orientation activities for new customers • Conduct outbound outreach initiatives and follow-up activities as assigned • Utilize multiple systems and computer-based resources efficiently • Maintain professionalism and composure when handling escalated interactions • Meet productivity, quality, compliance, and attendance expectations