• Provide technical support via chat and email to CreatorIQ clients, ensuring a high-quality customer experience • Troubleshoot and resolve complex technical issues, including platform configuration, integrations, and data-related problems • Conduct screen-sharing sessions and live troubleshooting to guide clients through solutions • Investigate, replicate, and diagnose reported issues in appropriate environments to identify root causes • Analyze issue severity and impact, and prioritize or escalate to engineering or advanced support teams as needed • Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve issues efficiently • Maintain and contribute to the knowledge base, including documentation, FAQs, and troubleshooting guides • Educate customers on platform functionality, best practices, and “how-to” guidance to improve adoption • Identify recurring issues and provide feedback to improve product quality and support processes • Support continuous improvement of support workflows, tooling, and customer experience

• Make 175 or more outbound calls per day to customers regarding upcoming or overdue vehicle service • Leave professional voicemails and send follow-up texts and emails to ensure customer engagement • Follow structured daily call campaigns including service reminders, state inspections, and promotional offers • Handle basic customer questions and route more complex inquiries appropriately after training • Use Xtime to schedule service appointments when customers respond and confirm availability • Log all customer interactions accurately and consistently in Tekion CRM • Maintain clean, up-to-date records across all customer touchpoints • Conduct all calls using the Elevate VoIP system • Follow scripts and communication standards throughout every interaction • Maintain professional, clear, and friendly communication with all customers

Role Description As a Customer Sales & Service Consultant, you’ll support customers through inbound calls while balancing service excellence with sales opportunities. Your responsibilities will include: - Answering customer inquiries related to billing, accounts, and services - Identifying customer needs and recommending products, services, and promotions - Assisting customers with upgrades and plan changes - Resolving concerns efficiently while delivering a positive customer experience - Meeting individual sales and performance targets - Using multiple systems and tools to document interactions accurately This role requires confidence, adaptability, and the ability to build rapport with customers on every call. Qualifications - Strong communication and active listening skills - A customer-first mindset with the ability to confidently offer solutions and upsell when appropriate - Comfort handling both service-related and sales-focused conversations - Ability to meet performance metrics in a high-volume call center environment - Basic computer proficiency and the ability to navigate multiple systems - Reliability, professionalism, and a positive attitude - Flexibility to work scheduled shifts, including evenings and weekends Requirements - Previous experience in customer service, sales, retail, or call center environments is an asset - New to the field? We welcome motivated candidates with strong transferable skills Benefits - Start Strong: $18.15/hour plus unlimited commission and performance incentives - Grow Your Career: Internal growth and promotion opportunities—we invest in your future - Enjoy Competitive Benefits: Paid time off, holidays, sick days, health benefits, pension plan, and employee discounts - Comprehensive Training: No prior call center experience required—we provide the tools and training to set you up for success

• To provide remote-based technical support (phone/email/remote desktop) to resolve incidents and problems logged by end-user customers, partners, and IT integrators across Canon's software solutions portfolio. • Working in accordance with defined service levels and managing stakeholder commitments to provide enterprise level software/application support. • Review incident and mark-up missing/incorrect data such as priority, entitlement, product, issue type. • Ensure incidents are aligned to correct resolver groups. • Manage and resolve incidents / problems related to software functionality, installation, configuration, and usage. • Diagnose and resolve software problems by analysing log files, error messages, and user-reported issues. • Document issues, create workarounds, and escalate complex issues to Senior Software Support Specialists. • Manage and prioritise assigned incidents by customer entitlement, impact, and urgency to achieve SLAs. • Responsible for ensuring that relevant stakeholders are communicated to with regular updates during the lifecycle of the incident. • Primary Escalation point taking ownership in handling tickets which requires in-depth technical expertise such as more complex problems; software/hardware fixes. • Maximise remote incident resolution levels, reducing field-based costs. • Management of customer specific data and documentation to support business processes. • Proactively develop and enhance the quality of Professional Services provided to Canon’s internal and external customers through the sharing of best practice, development groups, and investing in personal development. • Collaboration with Tier 3 Developers or engineers if issue requires highly technical fix that needs code modifications and set-up changes. • Apply configuration changes and software repairs which is beyond the scope of Tier 1 handling.