• Respond to customer inquiries via phone and internal systems in a professional and timely manner • Document all customer interactions accurately within tracking systems • Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support • Strive to achieve first-contact resolution whenever possible • Escalate complex or sensitive issues appropriately and ensure follow-up and closure • Assist customers with account updates and service requests • Support onboarding and orientation activities for new customers • Conduct outbound outreach initiatives and follow-up activities as assigned • Utilize multiple systems and computer-based resources efficiently • Maintain professionalism and composure when handling escalated interactions • Meet productivity, quality, compliance, and attendance expectations

• Provide technical support via chat and email to CreatorIQ clients, ensuring a high-quality customer experience • Troubleshoot and resolve complex technical issues, including platform configuration, integrations, and data-related problems • Conduct screen-sharing sessions and live troubleshooting to guide clients through solutions • Investigate, replicate, and diagnose reported issues in appropriate environments to identify root causes • Analyze issue severity and impact, and prioritize or escalate to engineering or advanced support teams as needed • Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve issues efficiently • Maintain and contribute to the knowledge base, including documentation, FAQs, and troubleshooting guides • Educate customers on platform functionality, best practices, and “how-to” guidance to improve adoption • Identify recurring issues and provide feedback to improve product quality and support processes • Support continuous improvement of support workflows, tooling, and customer experience

• Make 175 or more outbound calls per day to customers regarding upcoming or overdue vehicle service • Leave professional voicemails and send follow-up texts and emails to ensure customer engagement • Follow structured daily call campaigns including service reminders, state inspections, and promotional offers • Handle basic customer questions and route more complex inquiries appropriately after training • Use Xtime to schedule service appointments when customers respond and confirm availability • Log all customer interactions accurately and consistently in Tekion CRM • Maintain clean, up-to-date records across all customer touchpoints • Conduct all calls using the Elevate VoIP system • Follow scripts and communication standards throughout every interaction • Maintain professional, clear, and friendly communication with all customers

Role Description As a Customer Sales & Service Consultant, you’ll support customers through inbound calls while balancing service excellence with sales opportunities. Your responsibilities will include: - Answering customer inquiries related to billing, accounts, and services - Identifying customer needs and recommending products, services, and promotions - Assisting customers with upgrades and plan changes - Resolving concerns efficiently while delivering a positive customer experience - Meeting individual sales and performance targets - Using multiple systems and tools to document interactions accurately This role requires confidence, adaptability, and the ability to build rapport with customers on every call. Qualifications - Strong communication and active listening skills - A customer-first mindset with the ability to confidently offer solutions and upsell when appropriate - Comfort handling both service-related and sales-focused conversations - Ability to meet performance metrics in a high-volume call center environment - Basic computer proficiency and the ability to navigate multiple systems - Reliability, professionalism, and a positive attitude - Flexibility to work scheduled shifts, including evenings and weekends Requirements - Previous experience in customer service, sales, retail, or call center environments is an asset - New to the field? We welcome motivated candidates with strong transferable skills Benefits - Start Strong: $18.15/hour plus unlimited commission and performance incentives - Grow Your Career: Internal growth and promotion opportunities—we invest in your future - Enjoy Competitive Benefits: Paid time off, holidays, sick days, health benefits, pension plan, and employee discounts - Comprehensive Training: No prior call center experience required—we provide the tools and training to set you up for success