• Make 175 or more outbound calls per day to customers regarding upcoming or overdue vehicle service • Leave professional voicemails and send follow-up texts and emails to ensure customer engagement • Follow structured daily call campaigns including service reminders, state inspections, and promotional offers • Handle basic customer questions and route more complex inquiries appropriately after training • Use Xtime to schedule service appointments when customers respond and confirm availability • Log all customer interactions accurately and consistently in Tekion CRM • Maintain clean, up-to-date records across all customer touchpoints • Conduct all calls using the Elevate VoIP system • Follow scripts and communication standards throughout every interaction • Maintain professional, clear, and friendly communication with all customers

Role Description As a Customer Sales & Service Consultant, you’ll support customers through inbound calls while balancing service excellence with sales opportunities. Your responsibilities will include: - Answering customer inquiries related to billing, accounts, and services - Identifying customer needs and recommending products, services, and promotions - Assisting customers with upgrades and plan changes - Resolving concerns efficiently while delivering a positive customer experience - Meeting individual sales and performance targets - Using multiple systems and tools to document interactions accurately This role requires confidence, adaptability, and the ability to build rapport with customers on every call. Qualifications - Strong communication and active listening skills - A customer-first mindset with the ability to confidently offer solutions and upsell when appropriate - Comfort handling both service-related and sales-focused conversations - Ability to meet performance metrics in a high-volume call center environment - Basic computer proficiency and the ability to navigate multiple systems - Reliability, professionalism, and a positive attitude - Flexibility to work scheduled shifts, including evenings and weekends Requirements - Previous experience in customer service, sales, retail, or call center environments is an asset - New to the field? We welcome motivated candidates with strong transferable skills Benefits - Start Strong: $18.15/hour plus unlimited commission and performance incentives - Grow Your Career: Internal growth and promotion opportunities—we invest in your future - Enjoy Competitive Benefits: Paid time off, holidays, sick days, health benefits, pension plan, and employee discounts - Comprehensive Training: No prior call center experience required—we provide the tools and training to set you up for success

• To provide remote-based technical support (phone/email/remote desktop) to resolve incidents and problems logged by end-user customers, partners, and IT integrators across Canon's software solutions portfolio. • Working in accordance with defined service levels and managing stakeholder commitments to provide enterprise level software/application support. • Review incident and mark-up missing/incorrect data such as priority, entitlement, product, issue type. • Ensure incidents are aligned to correct resolver groups. • Manage and resolve incidents / problems related to software functionality, installation, configuration, and usage. • Diagnose and resolve software problems by analysing log files, error messages, and user-reported issues. • Document issues, create workarounds, and escalate complex issues to Senior Software Support Specialists. • Manage and prioritise assigned incidents by customer entitlement, impact, and urgency to achieve SLAs. • Responsible for ensuring that relevant stakeholders are communicated to with regular updates during the lifecycle of the incident. • Primary Escalation point taking ownership in handling tickets which requires in-depth technical expertise such as more complex problems; software/hardware fixes. • Maximise remote incident resolution levels, reducing field-based costs. • Management of customer specific data and documentation to support business processes. • Proactively develop and enhance the quality of Professional Services provided to Canon’s internal and external customers through the sharing of best practice, development groups, and investing in personal development. • Collaboration with Tier 3 Developers or engineers if issue requires highly technical fix that needs code modifications and set-up changes. • Apply configuration changes and software repairs which is beyond the scope of Tier 1 handling.

Role Description We are seeking customer-focused individuals who enjoy helping others, solving problems, and delivering exceptional service. As a Customer Experience Advisor, you will play an important role in supporting clients with travel-related planning, reservation assistance, and ongoing trip coordination. This position offers the flexibility of working remotely while building valuable skills in customer relations, organization, and travel support. No prior industry experience is required, and comprehensive training is provided. - Guide clients through various stages of the travel planning process - Research vacation options, accommodations, transportation, and travel products using approved resources - Compare available choices and help identify options that align with client preferences - Verify reservation details and itinerary information before final processing - Respond to client questions and provide timely support through phone, email, and online communication tools - Assist with travel schedule adjustments, booking updates, and service requests - Maintain accurate customer records and travel documentation - Participate in virtual training sessions and ongoing development programs Qualifications - Strong customer service and communication abilities - Organized with the ability to manage multiple priorities - Comfortable working with computers, online platforms, and digital tools - Reliable internet connection - Detail-oriented and dependable - Ability to work independently and stay productive - Must be 18 years of age or older - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain or other approved countries Benefits - Fully remote work environment - Flexible scheduling options - No experience required; training provided - Access to travel incentives, supplier promotions, and exclusive discounts - Supportive team culture with ongoing mentorship - Opportunities for advancement and professional growth