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ChenMed

ChenMed is a primary care medical center on a mission to bring better healthcare to seniors. Specifically, the company provides value-based, coordinated, physician-led care for sen

Growth Consultant

Location

United States

Posted

10 days ago

Salary

$17 - $24 / hour

Seniority

Mid Level

Job Description

Growth Consultant

ChenMed

Role Description The Growth Consultant (Virtual) is a healthcare sales adviser responsible for guiding Medicare-eligible seniors through their enrollment journey with ChenMed. The role includes: - Engaging prospective and current members through inbound/outbound calls to promote services, schedule First Appointments and VIP tours, address retention concerns, and recover disenrollments. - Owning and executing assigned acquisition, retention, and recovery campaigns, collaborating within pods to meet performance goals and optimize conversion outcomes across the member lifecycle. - Maintaining accurate and comprehensive documentation of all member interactions, campaign outcomes, and follow-up requirements in Salesforce and any other relevant systems used by the COE. - Actively participating in team discussions to identify process improvements, refine communication approaches, and enhance overall member experience. - Delivering consistent, professional interactions by following established campaign workflows, effectively handling objections, and clearly articulating ChenMed's value proposition. - Supporting campaign pilots and strategic initiatives by providing field-based insights, identifying operational challenges, and recommending solutions. - Meeting or exceeding defined performance metrics including contact rates, conversion rates, retention rates, and quality assurance standards. - Performing other related duties as assigned. Qualifications - Excellent verbal communication skills with a clear, confident phone presence and ability to build rapport with senior customers through virtual channels. - Detail-oriented organizational skills with the ability to manage multiple priorities, high call volumes, and various campaigns in a fast-paced work environment. - Demonstrated knowledge of negotiation, probing techniques, closing skills, and objection handling specifically for phone-based sales interactions. - Strong interpersonal and problem-solving skills with the patience and ability to engage seniors in meaningful conversation while maintaining empathy and understanding of their healthcare needs. - Proficiency in MS Office Suite (PowerPoint, Excel, Word, and Outlook), Salesforce CRM, and other database, email, and reporting software. - Proficient keyboarding skills with ability to accurately type and take notes while engaged in phone conversations. - Comfortable working in a dynamic, goal-oriented environment with ability to handle rejection and maintain motivation. - Familiarity with Medicare Advantage basics, and senior-focused service delivery. - Knowledge of HIPAA compliance and healthcare privacy regulations. - Ability to work autonomously in a remote environment. - Ability and willingness to travel up to 25% of the time for local, regional, or national team meetings. - Spoken and written fluency in English; bilingual a plus. Requirements - High School Diploma or GED required. - Minimum of one (1) year of successful sales or customer service experience with demonstrated performance results; working with seniors a plus, as is a general understanding of Medicare Advantage. - Relevant experience establishing and maintaining customer relationships through various channels and interactions. - Experience working with business partners, agents, brokers, or referral sources preferred. - Experience working with seniors, healthcare, or Medicare-eligible populations preferred. - Proven track record in sales or customer service with measurable results (conversion rates, retention rates, customer satisfaction scores). - Experience managing multiple campaigns, lead sources, or customer segments simultaneously preferred. Benefits - Great compensation. - Comprehensive benefits. - Career development and advancement opportunities. - Great work-life balance. - Opportunities to grow. Pay Range $17.0 - $24.26 Hourly. The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

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