ChenMed

Role Description The Physician Reviewer is the primary physician reviewer for Utilization Management (UM) cases in our organization. Other duties include: - Advising other physician reviewers. - Attending daily calls with health plan teams and local teams assisting with this function. - Coordinating care for our patients. - Participating in Process and Quality improvement in Delegated Utilization Management. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: - Provides Delegated UM by covering the specified territories as assigned. - Establishes 2-3 cases a day for each market covered (up to 6 markets). - Ensures attendance on all health plan and local calls. - Calls in for the weekly Primary Care Provider (PCP) and Skilled Nursing Facility (SNF) meetings covering the assigned territories. - Other duties as assigned and modified by manager. Qualifications - Excellent analytical and deductive reasoning skills. - Good judgement and problem-solving skills. - Professional and effective communication skills. - Strong organizational skills. - Written and verbal fluency in English. - Proficient in the use of Microsoft Office products such as Outlook, Excel, Word, and PowerPoint. Requirements - Graduate from accredited Medical School with a valid, unrestricted license is required. - Completion of Internal Medicine or Family Practice residency. - Board Certification in residency area. - Two (2) years’ experience in Hospital medicine preferred. - At least one (1) year of utilization review experience preferred. Benefits - Great compensation. - Comprehensive benefits. - Career development and advancement opportunities. - Work-life balance. - Opportunities to grow. Company Description We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire.

Role Description The Physician Reviewer is the primary physician reviewer for Clinical Appropriateness Reviews cases in our organization. Other duties include: - Advising other physician reviewers. - Attending daily calls with health plan teams and local teams assisting with this function. - Coordinating care for our patients. - Participating in Process and Quality improvement in the area of Delegated Utilization Management. Essential Job Duties/Responsibilities: - Provides Clinical Appropriateness Reviews by covering the specified territories as assigned. - Establishes 2-3 cases a day for each market covered (up to 6 markets). - Ensures attendance on all health plan and local calls. - Calls in for the weekly Primary Care Provider (PCP) and Skilled Nursing Facility (SNF) meetings covering the assigned territories. - Other duties as assigned and modified by manager. Qualifications - Excellent analytical and deductive reasoning skills. - Good judgement and problem-solving skills. - Professional and effective communication skills. - Strong organizational skills. - Written and verbal fluency in English. - Proficient in the use of Microsoft Office products such as Outlook, Excel, Word, and PowerPoint. Requirements - Graduate from accredited Medical School with a valid, unrestricted license is required. - Completion of Internal Medicine or Family Practice residency. - Completion of Fellowship in Neurology. - Board Certification in residency area. - Board Certified in Neurology. - Two (2) years’ experience in Hospital medicine preferred. - At least one (1) year of utilization review experience preferred. Benefits - Great compensation. - Comprehensive benefits. - Career development and advancement opportunities. - Great work-life balance. - Opportunities to grow.

• Primary physician reviewer for Utilization Management (UM) cases in our organization • Advise other physician reviewers • Attend daily calls with health plan teams and local teams assisting with this function • Coordinate care for patients • Participate in Process and Quality improvement in Delegated Utilization Management • Establish 2-3 cases a day for each market covered (up to 6 markets) • Ensure attendance on all health plan and local calls • Call in for weekly Primary Care Provider (PCP) and Skilled Nursing Facility (SNF) meetings covering the assigned territories

• Be the primary physician reviewer for Utilization Management (UM) cases in our organization • Advise other physician reviewers and attend daily calls with health plan teams • Coordinate care for patients • Establish 2-3 cases a day for each market covered (up to 6 markets) • Ensure attendance on all health plan and local calls • Participate in Process and Quality improvement in Delegated Utilization Management

Role Description The Medication Adherence Technician applies knowledge and skills to engage in in-depth discussions with patients about medication adherence to identify and resolve patient adherence barriers. The incumbent in this role works with providers, clinical pharmacists, and the pharmacy department to provide a coordinated adherence packaged product for patients requiring additional support establishing and maintaining compliance to their medication regimens. He/She is accountable for providing an unsurpassed patient experience by communicating to patients/providers on program specifics and arranging for prescription processing within the pharmacy; with the ultimate goal for patients to obtain an organized product they will understand allowing them to reduce or eliminate any adherence challenges. The Medication Adherence Technician focuses on providing consistent visibility and a presence to the target clients and patients. - Makes outbound calls to patients and healthcare professionals regarding patient medications, adherence, and barrier removal. - Works diligently to remove barriers to ensure prescription regimens are provided to patients. This may involve analysis, research, and problem-solving to obtain resolution. - Interacts with healthcare professionals of all levels involving patient medications. Calls the pharmacy or provider to assist patient with medication refills, medication synchronization, or 90-day supply requests. - Captures and supports medication adherence patient prescription requests/needs. - Facilitates and/or coordinates the process whereby prescriptions are sent into the pharmacy for patients, processed appropriately, adjudicated to third party insurance, error resolution completed, packaged and prepared for dispensing to the patient. - Follows established medication adherence workflows, including but not limited to: following up with patients requesting enrollment and patients currently enrolled to initiate or continue delivery of medication regimens. - Ensures assigned prescription processing tasks are accurate and reviewed by supervising personnel as required before dispensing to patients. - Motivated to meet set targets as established by leadership. Completes minimum daily goals for outreach (telephonic, email, mail) to patients and clinicians for Medication Adherence measures. - Provides feedback and/or solutions on how to improve the medication adherence patient/client experience. - Assists with training programs for clinical personnel involved in Part D HEDIS measures in the centers of ChenMed/JenCare/Dedicated. - Performs other duties as assigned and modified at manager’s discretion. Qualifications - Foundational knowledge and understanding of standard medication adherence practices, protocols, techniques, functions, and processes. - Excellent interpersonal skills, telephone communications skills, and pharmaceutical calculation skills. - Excellent written, verbal, listening, and interpersonal communication skills. - Good organizing and prioritizing skills. - Strong time-management skills and keen eye to detail. - Must possess a customer service mindset with the ability to remain patient, calm, and empathetic in challenging situations. - Ability to actively listen and understand patient questions and provide accurate answers or solutions. - Ability to make sound decisions and conduct follow-ups for problematic situations that may arise during the established process. - Ability to practice discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company. - Ability to interact with all levels of internal and external parties, to convey information correctly and always represent ChenMed and its entities in the most favorable manner. - Capable of multi-tasking in a fast-paced, ever-changing healthcare environment. - Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook, database, and presentation software. - Ability and willingness to travel locally, regionally, divisionally, or domestically up to 10% of the time. - Spoken and written fluency in English. Requirements - High School Diploma or equivalent required. - Must meet at least one of the following requirements: - Certification as a Pharmacy Technician or Medication Assistant with a minimum of 6 months of related work experience. - A minimum of 2 years of work experience in a medication dispensing/pharmacy setting or call center. Pay Range $14.3 - $20.42 Hourly. The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions. Benefits We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. - Great compensation. - Comprehensive benefits. - Career development and advancement opportunities. - Great work-life balance. - Opportunities to grow.

Role Description The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries, and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance, and productivity standards while delivering VIP level customer service. - Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling and other general inquiries. - Responds to patient inquiries based on the ChenMed core model for care. - Escalates issues/concerns as appropriate. - Makes appropriate and timely decisions according to department standards, procedures, and policies. - Documents interactions using web-based technology. - Maintains business relationship by providing prompt and accurate service to promote loyalty. - Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions. - Performs other duties as assigned and modified at manager’s discretion. Qualifications - Competent-level business acuity. - Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques, and methods. - Exceptional verbal communication skills including active listening. - Excellent organizational and multi-tasking skills. - Passion for serving others, particularly seniors, with initiative-taking solutions. - Ability to successfully operate in a demanding environment. - Proficient in keyboarding as well as Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook; competent in other systems required for the position. - Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business. - Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred). Requirements - High school diploma or GED equivalent required. - A minimum of 2 years of customer service experience required; in a call center or similar environment. - A minimum of 1 year experience working in a fast-paced medical office or healthcare setting, highly preferred. - Must reside in the continental United States and within a state where the company is established as a business entity. - Experience with web-based customer relationship management systems. Benefits - Great compensation. - Comprehensive benefits. - Career development and advancement opportunities. - Great work-life balance. - Opportunities to grow. Pay Range $17.0 - $24.26 Hourly. The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

Role Description The Total Rewards Specialist handles the day-to-day benefit administration and provides operational and analytical support to the Total Reward Team. This position provides high-level customer service, including benefits problem-solving support to Employees and Managers on all benefits plans, including health, dental, vision, disability, life, and retirement. This position ensures transactions are processed accurately and in a timely manner. The position also audits data and works on special projects as assigned. - Administers various employee benefit programs, such as group insurance, life, medical, dental and vision, HAS, FSA, Short and long-term disability, 401K, life insurance etc. - Ensures accuracy of employee benefits data, including service from third party vendors. - Maintains and analyzes claims reports to determine trends, inconsistencies and outliers. Brings related issues to the attention of the Total Rewards Manager. - Assists employees in filing health, dental, life, and all other related and deferred benefit claims. - Reviews monthly insurance statements and maintains statistical data relative to premiums, claims, and costs. - Reviews and validates monthly benefits invoices. Works with employees, vendors and Finance to reconcile discrepancies. - Maintains an insurance billing and enrollment roster. - Creates and reviews spreadsheets of insured employees. - Researches new benefit programs. - Develops and prepares communications to employees about benefit programs, procedures, claims and any other government mandated disclosures. - Assists Total Rewards Manager in obtaining statistics and information in renewal process of any Health, Life and Retirement plans that benefit the company. - Works with vendors to resolve high level benefits issues and concerns, including ensuring issues are resolved to conclusion, identifying and monitoring next steps/open items, etc. - Prepares and sets up meetings designed to help employees obtain information and understand company benefits and other related incentive programs as needed. - Coordinates and leads benefit enrollment meetings annually. - Assists with benefit audits as needed. - Ensures that all 401(k) contribution/loans changes and feeds are completed in a timely and accurate manner. - Assists with Compensation evaluation, market pricing and developing and maintaining standardized job descriptions. - Administers Cobra services as needed. - Other duties as assigned and modified at manager’s discretion. Qualifications - Detail-oriented, able to multitask, work on a team as well as independently. - Strong organizational skills and the ability to bring processes through to completion. - Competency in database management and spreadsheet creation and maintenance. - Ability to multitask multiple projects. - Must be able to maintain confidential information. - Knowledge of company policies/procedures & benefit package or the ability & willingness to learn. - Strong organizational skills. - Ability to consistently meet daily, weekly and monthly deadlines. - This position requires a minimum of 10% of travel nationwide. Requirements - Bachelor Degree in Human Resources Management, Business Administration or related field. - Minimum three to five years of benefits/HR administration or compensation exposure in a Corporate HR function. - Strong Microsoft Office skills, specifically Word and Excel. - Experience in UltiPro, Workday or any other applicable HR database programs helpful. Benefits - Great compensation. - Comprehensive benefits. - Career development and advancement opportunities. - Work-life balance. - Opportunities to grow. Pay Range $24.0 - $34.25 Hourly. The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

• Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries. • Responds to patient inquiries based on the ChenMed core model for care. • Escalates issues/concerns as appropriate. • Makes appropriate and timely decisions according to department standards, procedures and policies. • Documents interactions using web-based technology. • Maintains business relationship by providing prompt and accurate service to promote loyalty. • Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions. • Performs other duties as assigned and modified at manager’s discretion.

Role Description We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. PAY RANGE: - $0.0 - $0.00 Hourly - The posted pay range represents the base hourly rate or base annual full-time salary for this position. - Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. - This position may also be eligible for bonuses or commissions. Benefits - Great compensation - Comprehensive benefits - Career development and advancement opportunities - Great work-life balance - Opportunities to grow Company Description We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. Join our team who make a difference in people’s lives every single day. Current employees, if you want to apply to our internal career site, please click HERE . Current Contingent Worker please see job aid HERE to apply. #LI-Remote

Role Description We are seeking a Compensation Consultant (Part-Time) who will administer compensation programs with the objective of attracting and retaining top-quality talent and enhancing workforce productivity. This role partners with other members of the Total Rewards team to implement, communicate, and audit new and existing programs, and serves as a key contact within the Total Rewards team for compensation-related questions. - Administers broad-based compensation programs for all employees; interprets compensation program provisions and requirements; resolves administration/policy issues and questions; and coordinates activities with vendors/internal business partners as needed. - Advises leaders, HR partners, and/or other internal stakeholders on interpretation of program provisions. Serves as liaison with internal clients and external vendors on employee compensation topics or associate issues. - Responds to work requests and questions submitted through Workday and Total Rewards mailbox. Updates request ticketing system (Service Now) as items are addressed. - Conducts job analysis, evaluation and market pricing reviews as needed to determine and recommend appropriate compensation levels. - Assists with development, implementation, and maintenance of variable compensation plans. - Actively compiles reports and data from raw form into actionable presentations. Takes raw data outputs from multiple sources into calculation process and then payment. - Administers the company’s rewards & recognition tool (ChenMed Cheers), approving award requests, creating/maintaining reward badges, and issuing points to leaders as needed. Reconciles invoices and submits to Accounts Payable. Partners with Total Rewards leadership in communication with vendor. - Completes periodic vendor market surveys and analyzes survey results for programmatic implications and recommendations. - Maintains the data integrity of online market pricing tool (PayFactors), including bi-annual updates to survey aging factors and auditing of survey results loaded into the tool. - Participates in the annual incentive and award process including preparing communication materials, hosting training and office hour sessions, auditing of data pre- and post-process, and responding to questions during process. - Partners with HRIS, Payroll and other HR COEs to ensure accuracy of team member data and functionality of electronic data interfaces with vendors. - Manages special projects as appropriate. - Performs other duties as assigned and modified at manager’s discretion. Qualifications - Advanced-level business acumen and acuity. - Solid knowledge relating to all facets of employee compensation program development and design. - Solid knowledge and understanding of state, local and federal requirements in the total rewards arena. - Ability to create and maintain complex spreadsheets, and analyze data and make appropriate recommendations based on the analysis. - Self-starting with the ability to work independently and cross-functionally in a fast-paced, startup type environment with a high sense of urgency. - Strong written and oral communication skills, with ability to interface with all levels of the organization (including vendor partners). - Exceptional interpersonal, organizational, multitasking, and project management skills. - Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software. - Ability and willingness to travel locally, regionally and nationwide up to 10% of the time. - Spoken and written fluency in English. - This job requires use and exercise of independent judgment. Requirements - BA/BS degree in Human Resources, Healthcare Administration, Public Administration or a related discipline. - OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required. - A minimum of 3 years’ related work experience in employee compensation design and administration required. - Certified Compensation Professional (CCP) or similar certification a plus. - Demonstrated experience in compensation analysis and experience in administering compensation programs required. - Annual incentive plan experience preferred. - Workday and PayFactors experience desired. Benefits - Great compensation. - Comprehensive benefits. - Career development and advancement opportunities. - Great work-life balance. - Opportunities to grow. Pay Range $70,396 - $100,565 Salary. The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.