ChenMed

Role Description The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries, and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance, and productivity standards while delivering VIP level customer service. - Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries. - Responds to patient inquiries based on the ChenMed core model for care. - Escalates issues/concerns as appropriate. - Makes appropriate and timely decisions according to department standards, procedures, and policies. - Documents interactions using web-based technology. - Maintains business relationship by providing prompt and accurate service to promote loyalty. - Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions. - Performs other duties as assigned and modified at manager’s discretion. Qualifications - Competent-level business acuity. - Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques, and methods. - Exceptional verbal communication skills including active listening. - Excellent organizational and multi-tasking skills. - Passion for serving others, particularly seniors, with initiative-taking solutions. - Ability to successfully operate in a demanding environment. - Proficient in keyboarding as well as Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook; competent in other systems required for the position. - Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business. - Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred). Requirements - High school diploma or GED equivalent required. - A minimum of 2 years of customer service experience required; in a call center or similar environment with call metrics or KPIs to meet and a high-call volume. - A minimum of 1 year experience working in a healthcare setting, highly preferred. - Experience with web-based customer relationship management systems. - Must reside in a state where the company is listed as a legal employing entity. - Must reside within the continental United States. Benefits - Great compensation. - Comprehensive benefits. - Career development and advancement opportunities. - Great work-life balance. - Opportunities to grow. Pay Range $17.0 - $24.26 Hourly. The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

Role Description The Growth Consultant (Virtual) is a healthcare sales adviser responsible for guiding Medicare-eligible seniors through their enrollment journey with ChenMed. The role includes: - Engaging prospective and current members through inbound/outbound calls to promote services, schedule First Appointments and VIP tours, address retention concerns, and recover disenrollments. - Owning and executing assigned acquisition, retention, and recovery campaigns, collaborating within pods to meet performance goals and optimize conversion outcomes across the member lifecycle. - Maintaining accurate and comprehensive documentation of all member interactions, campaign outcomes, and follow-up requirements in Salesforce and any other relevant systems used by the COE. - Actively participating in team discussions to identify process improvements, refine communication approaches, and enhance overall member experience. - Delivering consistent, professional interactions by following established campaign workflows, effectively handling objections, and clearly articulating ChenMed's value proposition. - Supporting campaign pilots and strategic initiatives by providing field-based insights, identifying operational challenges, and recommending solutions. - Meeting or exceeding defined performance metrics including contact rates, conversion rates, retention rates, and quality assurance standards. - Performing other related duties as assigned. Qualifications - Excellent verbal communication skills with a clear, confident phone presence and ability to build rapport with senior customers through virtual channels. - Detail-oriented organizational skills with the ability to manage multiple priorities, high call volumes, and various campaigns in a fast-paced work environment. - Demonstrated knowledge of negotiation, probing techniques, closing skills, and objection handling specifically for phone-based sales interactions. - Strong interpersonal and problem-solving skills with the patience and ability to engage seniors in meaningful conversation while maintaining empathy and understanding of their healthcare needs. - Proficiency in MS Office Suite (PowerPoint, Excel, Word, and Outlook), Salesforce CRM, and other database, email, and reporting software. - Proficient keyboarding skills with ability to accurately type and take notes while engaged in phone conversations. - Comfortable working in a dynamic, goal-oriented environment with ability to handle rejection and maintain motivation. - Familiarity with Medicare Advantage basics, and senior-focused service delivery. - Knowledge of HIPAA compliance and healthcare privacy regulations. - Ability to work autonomously in a remote environment. - Ability and willingness to travel up to 25% of the time for local, regional, or national team meetings. - Spoken and written fluency in English; bilingual a plus. Requirements - High School Diploma or GED required. - Minimum of one (1) year of successful sales or customer service experience with demonstrated performance results; working with seniors a plus, as is a general understanding of Medicare Advantage. - Relevant experience establishing and maintaining customer relationships through various channels and interactions. - Experience working with business partners, agents, brokers, or referral sources preferred. - Experience working with seniors, healthcare, or Medicare-eligible populations preferred. - Proven track record in sales or customer service with measurable results (conversion rates, retention rates, customer satisfaction scores). - Experience managing multiple campaigns, lead sources, or customer segments simultaneously preferred. Benefits - Great compensation. - Comprehensive benefits. - Career development and advancement opportunities. - Great work-life balance. - Opportunities to grow. Pay Range $17.0 - $24.26 Hourly. The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

Role Description We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. Qualifications - Innovative and entrepreneurial minded - Strong work ethic and ambition - Ability to inspire others Requirements - Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. - This position may also be eligible for bonuses or commissions. Benefits - Great compensation - Comprehensive benefits - Career development and advancement opportunities - Great work-life balance - Opportunities to grow Company Description We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire.

Role Description The Physician Reviewer is the primary physician reviewer for Utilization Management (UM) cases in our organization. Other duties include advising other physician reviewers and attending daily calls with health plan teams and our local teams assisting with this function and coordinating care for our patients. The position will also participate in Process and Quality improvement in our developing area of Delegated Utilization Management. - Provides Delegated UM by covering the specified territories as assigned. - Establish 2-3 cases a day for each market covered (up to 6 markets); ensures attendance on all health plan and local calls; calls in for the weekly Primary Care Provider (PCP) and Skilled Nursing Facility (SNF) meetings covering the assigned territories. - Advises other physician reviewers. - Other duties as assigned and modified by manager. Qualifications - Excellent analytical and deductive reasoning skills. - Good judgement and problem-solving skills. - Professional and effective communication skills. - Strong organizational skills. - Written and verbal fluency in English. - Proficient in the use of Microsoft Office products such as Outlook, Excel, Word, and PowerPoint. Requirements - Graduate from accredited Medical School with a valid, unrestricted license is required. - Completion of Internal Medicine or Family Practice residency. - Board Certification in residency area. - Two (2) years’ experience in Hospital medicine preferred. - At least one (1) year of utilization review experience preferred. Benefits - Great compensation. - Comprehensive benefits. - Career development and advancement opportunities. - Great work-life balance. - Opportunities to grow. Company Description We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire.

Role Description The Growth Consultant (Virtual) is a healthcare sales adviser responsible for guiding Medicare-eligible seniors through their enrollment journey with ChenMed. Working within targeted campaigns, the Growth Consultant (Virtual) manages inbound and outbound member acquisition efforts, member retention initiatives, and disenrollment recovery activities, using relationship-building skills, accurate data management, and consultative dialogue to achieve growth objectives. The Growth Consultant (Virtual) takes ownership of campaign performance across the full member lifecycle, using product knowledge and clear communication to build trust with prospective and existing members while maintaining accountability for enrollment and retention results. Essential Job Duties/Responsibilities: - Engages prospective and current members through inbound/outbound calls to promote services, schedule First Appointments and VIP tours, address retention concerns, and recover disenrollments. - Owns and executes assigned acquisition, retention, and recovery campaigns, collaborating within pods to meet performance goals and optimize conversion outcomes across the member lifecycle. - Maintains accurate and comprehensive documentation of all member interactions, campaign outcomes, and follow-up requirements in Salesforce and any other relevant systems used by the COE. - Actively participates in team discussions to identify process improvements, refine communication approaches, and enhance overall member experience. - Delivers consistent, professional interactions by following established campaign workflows, effectively handling objections, and clearly articulating ChenMed's value proposition. - Supports campaign pilots and strategic initiatives by providing field-based insights, identifying operational challenges, and recommending solutions. - Meets or exceeds defined performance metrics including contact rates, conversion rates, retention rates, and quality assurance standards. - Performs other related duties as assigned. Qualifications - Excellent verbal communication skills with a clear, confident phone presence and ability to build rapport with senior customers through virtual channels. - Detail-oriented organizational skills with the ability to manage multiple priorities, high call volumes, and various campaigns in a fast-paced work environment. - Demonstrated knowledge of negotiation, probing techniques, closing skills, and objection handling specifically for phone-based sales interactions. - Strong interpersonal and problem-solving skills with the patience and ability to engage seniors in meaningful conversation while maintaining empathy and understanding of their healthcare needs. - Proficiency in MS Office Suite (PowerPoint, Excel, Word, and Outlook), Salesforce CRM, and other database, email, and reporting software. - Proficient keyboarding skills with ability to accurately type and take notes while engaged in phone conversations. - Comfortable working in a dynamic, goal-oriented environment with ability to handle rejection and maintain motivation. - Familiarity with Medicare Advantage basics, and senior-focused service delivery. - Knowledge of HIPAA compliance and healthcare privacy regulations. - Ability to work autonomously in a remote environment. - Ability and willingness to travel up to 25% of the time for local, regional, or national team meetings. - Spoken and written fluency in English; bilingual a plus. Requirements - High School Diploma or GED required. - Minimum of one (1) year of successful sales or customer service experience with demonstrated performance results; working with seniors a plus, as is a general understanding of Medicare Advantage. - Relevant experience establishing and maintaining customer relationships through various channels and interactions. - Experience working with business partners, agents, brokers, or referral sources preferred. - Experience working with seniors, healthcare, or Medicare-eligible populations preferred. - Proven track record in sales or customer service with measurable results (conversion rates, retention rates, customer satisfaction scores). - Experience managing multiple campaigns, lead sources, or customer segments simultaneously preferred. Benefits - Great compensation. - Comprehensive benefits. - Career development and advancement opportunities. - Great work-life balance. - Opportunities to grow.

Title: Risk Adjustment Coder-11 Location: Miami, Florida, United States of America Job Description: We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Risk Adjustment Coder works in a collaborative effort directly with physicians and their office staff and other support departments to review medical records and other clinical documentation to identify appropriate risk adjustment codes and quality gap closure opportunities. A major focus of the position is to collect and review documents to support the organization's quality and risk adjustment initiatives, which results in improving quality of care. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: - Ensures compliance with all applicable Federal, State and/or County laws and regulations related to coding and documentation guidelines for Risk Adjustment Reviews of medical records, patient medical history and physical exams, physician orders, progress notes, consultation reports, diagnostic reports, operative and pathology reports, and discharge summaries to verify whether: - The diagnosis codes are supported by the documentation and ensure with ICD-10-CM Guidelines for Coding and Reporting. - The diagnosis codes for each chronic or major medical condition have been captured correctly. - Any diagnosis code that is unsubstantiated by the record should be queried to provider and assess to accuracy. - Reviews for clinical indicators and query providers to capture the severity of illness of the patient. - Conducts medical charts to identifying opportunities for improving individual member risk adjustment score accuracy. - Provides feedback to internal clients on: - Examples of documentation and physician self-coding that do not meet quality standards. - Examples of missed operations missed opportunities. - Examples of clinical that ensure quality and timely care of our members as well as correct reimbursement. - Identifies clinical coding and documentation trends and training needs to improve the quality of documentation to reflect our patients' health data. - Attends all meetings as required. - Other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS & ABILITIES: - Advanced understanding of medical terminology, body systems/anatomy, physiology and concepts of disease processes. - Demonstrated ability to utilize a variety of electronic medical records systems. - Ability to manage significant work load, and to work efficiently under pressure meeting established deadlines with minimal supervision. - Strong time management skills. - Excellent written and oral communication for representation of clear and concise results. - Strong follow-up skills & organizational skills required. - Must possess high degree of accuracy, efficiency and dependability. - Candidate will start in office, but could potentially work from home after quality and production levels exceed targets. Would need to be comfortable coming to the office on a weekly basis and as established by management. - Travel required 0-10% EDUCATION AND EXPERIENCE CRITERIA: - High School Diploma or GED required. - Coding Certificate required. APPC or AHIMA coding certified preferred. - CRC (certified risk coder) is required, or minimum of 3-5 years' experience in risk adjusting coding in lieu of certificate. - Two (2) + years' experience in a primary care environment is required. - Strong knowledge of Microsoft Office Suite (Excel-basic mathematical formulas, charts, tables). - Strong medical coding and third party operating procedures and practices. - Knowledge of CPT/ICD-9 & 10 & Medical Terminology. PAY RANGE: $24.0 - $34.25 Hourly The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions. EMPLOYEE BENEFITS https://chenmed.makeityoursource.com/helpful-documents We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current employees, if you want to apply to our internal career site, please click HERE Current Contingent Worker please see job aid HERE to apply #LI-Remote

Role Description The Growth Consultant (Virtual) is a healthcare sales adviser responsible for guiding Medicare-eligible seniors through their enrollment journey with ChenMed. Working within targeted campaigns, the Growth Consultant (Virtual) manages inbound and outbound member acquisition efforts, member retention initiatives, and disenrollment recovery activities, using relationship-building skills, accurate data management, and consultative dialogue to achieve growth objectives. The Growth Consultant (Virtual) takes ownership of campaign performance across the full member lifecycle, using product knowledge and clear communication to build trust with prospective and existing members while maintaining accountability for enrollment and retention results. Essential Job Duties/Responsibilities: - Engages prospective and current members through inbound/outbound calls to promote services, schedule First Appointments and VIP tours, address retention concerns, and recover disenrollments. - Owns and executes assigned acquisition, retention, and recovery campaigns, collaborating within pods to meet performance goals and optimize conversion outcomes across the member lifecycle. - Maintains accurate and comprehensive documentation of all member interactions, campaign outcomes, and follow-up requirements in Salesforce and any other relevant systems used by the COE. - Actively participates in team discussions to identify process improvements, refine communication approaches, and enhance overall member experience. - Delivers consistent, professional interactions by following established campaign workflows, effectively handling objections, and clearly articulating ChenMed's value proposition. - Supports campaign pilots and strategic initiatives by providing field-based insights, identifying operational challenges, and recommending solutions. - Meets or exceeds defined performance metrics including contact rates, conversion rates, retention rates, and quality assurance standards. - Performs other related duties as assigned. Qualifications - Excellent verbal communication skills with a clear, confident phone presence and ability to build rapport with senior customers through virtual channels. - Detail-oriented organizational skills with the ability to manage multiple priorities, high call volumes, and various campaigns in a fast-paced work environment. - Demonstrated knowledge of negotiation, probing techniques, closing skills, and objection handling specifically for phone-based sales interactions. - Strong interpersonal and problem-solving skills with the patience and ability to engage seniors in meaningful conversation while maintaining empathy and understanding of their healthcare needs. - Proficiency in MS Office Suite (PowerPoint, Excel, Word, and Outlook), Salesforce CRM, and other database, email, and reporting software. - Proficient keyboarding skills with ability to accurately type and take notes while engaged in phone conversations. - Comfortable working in a dynamic, goal-oriented environment with ability to handle rejection and maintain motivation. - Familiarity with Medicare Advantage basics, and senior-focused service delivery. - Knowledge of HIPAA compliance and healthcare privacy regulations. - Ability to work autonomously in a remote environment. - Ability and willingness to travel up to 25% of the time for local, regional, or national team meetings. - Spoken and written fluency in English; bilingual a plus. Requirements - High School Diploma or GED required. - Minimum of one (1) year of successful sales or customer service experience with demonstrated performance results; working with seniors a plus, as is a general understanding of Medicare Advantage. - Relevant experience establishing and maintaining customer relationships through various channels and interactions. - Experience working with business partners, agents, brokers, or referral sources preferred. - Experience working with seniors, healthcare, or Medicare-eligible populations preferred. - Proven track record in sales or customer service with measurable results (conversion rates, retention rates, customer satisfaction scores). - Experience managing multiple campaigns, lead sources, or customer segments simultaneously preferred. Benefits - Great compensation. - Comprehensive benefits. - Career development and advancement opportunities. - Great work-life balance. - Opportunities to grow.

Role Description The Advanced Practice Provider (APP), CareLine, PT is responsible for diagnostic patient care primarily through virtual, remote consultation via video conference or telephone. Providing on-call coverage, the incumbent in this role serves as the dispositional authority for after-hours and weekend clinical calls. He/She is accountable for assessing, diagnosing, treating and precisely documenting geriatric patients’ physical and psychosocial health status through the collection of health data. The schedule for this position is each week as follows: - Saturdays 0800-2000 - Sundays 2030-0830 Essential Job Duties/Responsibilities: - Through virtual video conference or telephone, assesses acute and non-acute clinical problems. - Performs and documents physical evaluations and patient histories, analyzes trends in patient conditions and develops, documents and implements a patient management plan based on interpretation of findings. - Aids in the development of a plan of care that may include health education, physician referrals, case management referrals and patient/family counseling. - Evaluates need for immediate nursing intervention, consultation and/or referral and facilitates the necessary patient care. - Plans patient care based on knowledge of the patient population and/or protocol. - Considers the patient’s cultural background, level of understanding, personality and support systems to anticipate and identify physiological and/or psychological problems. - Serves as patient advocate. - Collects comprehensive and focused data relating to the health needs of patients and families. - Analyzes data to determine appropriate health maintenance and/or improvement methods. - Confers with the patient’s PCP and other medical providers to report health data and ensure compliance with guidelines. - Consults with patients and/or family members on health outcomes and works with them to maintain positive health habits and/or improve opportunities. - Leads efforts to ensure achievement of optimal patient outcomes through use of Telemedicine. - Collaborates with on-call PCP, as needed, to support expected clinical outcomes. - Implements the appropriate protocol to attain expected outcomes. - Evaluates progress toward expected outcomes. - Documents assessments, interventions and progress toward outcomes in an easy-to-understand and translate format. - Works with key contributors to enhance the quality of telehealth practices and systems through the utilization of data demonstrating program effectiveness and success. - Communicates using a variety of formats, tools and technologies to build professional relationships and deliver care across the continuum. - Utilizes appropriate resources to plan and provide services that are safe, effective and financially responsible. - Provides extraordinary customer service and professionalism to all internal and external customers. - May also participate in clinical rounds and conferences, risk and quality management programs, clinical and other relevant meetings. - Adheres to strict departmental goals/objectives, standards of performance, regulatory compliance, quality patient care compliance, policies, and procedures. - Practices in accordance with a written or electronic practice agreement. - Participates with the physician in the formulation of telehealth/telemedicine policies, procedures and protocols. - Performs other duties as assigned and modified at manager’s discretion. Qualifications - Expert-level business acuity. - Expert knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods. - Knowledge and understanding of medical practices to function independently as a certified practitioner and in collaboration and consultation with licensed physicians, specialists and other medical providers. - Demonstrated record of consistently achieving clinical performance metrics. - Technical capability to conduct telemedicine visits in accordance with state and federal regulations. - Ability to demonstrate excellent clinical judgment. - Ability to problem solve. - Ability to prioritize and work under pressure. - Ability to provide constructive feedback. - Ability to communicate and collaborate with physicians, patients and other team members in a professional manner. - Ability to operate effectively with a multidisciplinary team. - Ability and willingness to travel locally, within south Florida to attend meetings and trainings up to 10% of the time. - Minimum requirement to work three holidays in the calendar year. - Proficient skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in keyboarding and other systems required for the position. - Spoken and written fluency in English; bilingual (Spanish/Creole) a plus. - This job requires use and exercise of independent judgment. - Acquires knowledge and skills to maintain expertise in area of practice. Requirements - Bachelor's degree in Nursing (BSN) and graduate of a school of nursing for Advanced Practice Nursing with certification in area of specialty required; Master's degree in Nursing required. - Valid, active Registered Nurse multistate compact license required. - Board certification by AANP or ANCC required. - Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required. - Multi state licensure to include FL, VA, and at least 2 licenses in the following states: GA, KS, MI, MO, NC, OH, PA, SC, TN, TX, IL, KY, LA. - A minimum of 3 years' acute care, urgent care, or primary care clinical work experience required with experience treating geriatric patients. - A minimum of 2 years' telehealth work experience preferred. Benefits - Great compensation. - Comprehensive benefits. - Career development and advancement opportunities. - Great work-life balance. - Opportunities to grow.

Title: Registered Nurse, Remote Telehealth, ER, Emergency Triage, Weekends Location: Richmond United States Corporate Job Id R0048193 Job Description: We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Registered Nurse, Telehealth is responsible for providing telephonic triage directional patient care advice for general and specific illnesses, health related issues, client counseling, patient advocacy, health education and referral and resource management to ChenMed patients and their families. The incumbent in this role provides remote clinical advice and assessments within license and as possible given the technology and medium. He/She collaborates with primary caregivers and others on the interdisciplinary care plan team to provide a team approach of care. The schedule for this position is each week as follows: Tuesday 1630-2130 Wednesday 1630-2230 Thursday 1630-2130 Saturday 0800-2000 Sunday 0800-2000 ESSENTIAL JOB DUTIES/RESPONSIBILITIES: - Connects with patients via phone or video call. Interviews and questions patients to collect health history and uses a computer system to record and store comprehensive and focused data relating to the health needs of patients and families. - Provides health assessment and treatment solutions, monitors patient health and at-home care, aids in emergency scenarios and promotes patient wellness. - Based on the technology available, monitors a patient’s oxygen levels, heart rate, respiration, blood glucose and other assessment measures. - With the help of video chatting, identifies patient’s symptoms and conditions. Analyzes data to determine the appropriate health maintenance and identify appropriate outcome for the patient and family. - Collaborates with on-call PCP as needed to support expected clinical outcomes. Implements the appropriate protocol to attain the expected outcome. - Evaluates and documents progress toward the anticipated outcome. Assists in ensuring achievement of optimal patient outcomes through use of Telemedicine. Documents interventions in readable, understandable language. - Aids in enhancing the quality and effectiveness of the organization’s telehealth practices and professional nursing practice through successful utilization and improvement of outcomes that demonstrate program effectiveness. - Utilizes appropriate resources to plan and provide services that are safe, effective and fiscally responsible. - Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: - Advanced-level business acuity - In-depth knowledge and understanding of general/core Nursing-related functions, practices, processes, procedures, techniques and methods - Broad nursing knowledge and understanding - Ability and willingness to provide extraordinary customer service and professionalism to all customers - Maintains current nursing knowledge and competency to stays abreast of budding nursing trends and best practices - Excellent written and verbal communication skills through a variety of formats, tools and technologies - Capable of building trust and professional relationships to deliver VIP care across the continuum - Ability to demonstrate excellent clinical judgement - Ability to problem solve - Ability to prioritize and work under pressure - Ability to provide constructive feedback - Ability to effectively collaborate with physicians, patients, family members, colleagues and other team members in a courteous and professional manner - Ability to effectively collaborate with a multidisciplinary team - Proficient skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position - Ability and willingness to travel locally, within South Florida, to attend meetings and trainings up to 10% of the time; flexible and available to cover after-hours and to work weekends as needed - Spoken and written fluency in English; bilingual (Spanish/Creole) a plus - This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: - Associate Degree in Nursing required, Bachelor’s Degree in Nursing preferred - Nurse Licensure Compact multistate license required - Michigan and Illinois Nurse Licensure required within 90 days of hire, ability to obtain additional licenses as requested by the organization within 90 days of hire - Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required - Minimum of 3 years acute clinical nursing work experience working in emergency services, urgent care, or geriatric care required - Minimum of 1 year virtual care experience highly preferred - Must reside within the Continental United states within a state where company is established as a legal entity PAY RANGE: $64,583 - $92,262 Salary The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions. EMPLOYEE BENEFITS We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Role Description The Lead, Talent Acquisition is responsible for overseeing team performance to successfully execute on the day-to-day recruitment functions that drive outcomes to identify and attract top talent. The incumbent in this role participates and assists in the successful completion of sourcing and research for candidate engagement projects and initiatives that support Talent Acquisition and the company's vision, mission, and overall philosophy. He/She will serve as a mentor, coach, and go-to for a team of recruiting or sourcing professionals to aid in identifying candidates for often high-volume, highly technical, specialized and/or hard-to-fill roles within the organization. The Lead, Talent Acquisition, who is part of the Physician Recruitment team will own his/her own book of business/reqs and is responsible for recruitment of those reqs in a timely manner. - Performs a wide range of team lead responsibilities including oversight of general sourcing/recruitment workflow. - Physician Recruitment team Leads recruit physicians as assigned by the divisional recruitment leader. - Mentors and guides team members through sourcing/recruitment processes. - Establishes and maintains regular communications with the team. - Accountable for direct reports’ weekly and monthly metrics. - Supports team goal setting, drives employee development and team engagement. - Conducts team meetings with COEs and partners with business to contribute thoughts/ideas. - Proxies as the divisional recruitment leader during team meetings when unavailable. - Ensures team is meeting Service Level Agreements (SLA's). - Provides expertise on sourcing/recruiting technology systems and business processes. - Communicates with Talent Acquisition/Clinical Recruitment and COE stakeholders. - Develops, tests and tracks recruitment strategies. - Promotes our employer brand online and offline. - Functions as a trainer and go-to-mentor for new team members. Qualifications - Advanced-level business acuity. - In-depth knowledge and understanding of general/core job-related functions. - Knowledge of and ability to research industry trends and innovations related to Sourcing and Recruiting. - Familiarity with social media marketing and digital networking. - Familiarity with HR databases, Applicant Tracking Systems (ATSs) and Candidate Management Systems (CMSs). - Solid writing, editing and proofreading skills; attention to detail. - Good verbal and written communication, presentation and facilitation skills. - Good negotiation skills. - Effective time-management and organizational skills. - Ability and willingness to perform as a team member on simultaneous projects. - Ability to analyze information and use deductive reasoning. - Proven ability to provide excellent customer service. - Initiative-taker; highly motivated; able to work with minimal supervision. - Proficient skill in Microsoft Office Suite products. - Ability and willingness to travel locally, regionally and/or nationally up to 10% of the time. - Spoken and written fluency in English. Requirements - BA/BS degree in Human Resources (HR), Communications, Business Administration or a closely related field required. - A minimum of 5 years’ work experience as a Talent Sourcer or Recruiter required. - A minimum of 1 year in a lead or supervisor TA role preferred. - Firsthand experience with online and offline sourcing and recruiting techniques required. - SPHR, PHR, SHRM-CP, CPRP, or similar certification a plus. Benefits - Great compensation. - Comprehensive benefits. - Career development and advancement opportunities. - Great work-life balance.