¡Trabaja en DaCodes! Somos una firma de expertos en software y transformación digital de alto impacto. Durante 10 años hemos creado soluciones enfocadas en la tecnología e innovación gracias a nuestro equipo de casi 300 talentosos #DaCoders, incluyendo desarrolladores, arquitectos, diseñadores UX/UI, PMs, QA testers y más. Nuestro equipo colabora en proyectos con clientes en LATAM y Estados Unidos, logrando resultados sobresalientes. ** En DaCodes, tendrás la oportunidad de impulsar tu desarrollo profesional, trabajar en diversos proyectos dentro de distintas industrias, y contribuir al diseño, implementación y optimización de infraestructuras en la nube.** Nuestros DaCoders tienen un gran impacto en el éxito de nuestro negocio y el de nuestros clientes.** Serás el experto que participará en nuestros proyectos y tendrás acceso a startups disruptivas y marcas globales. ¿Te interesa? Estamos en búsqueda de un/a **Salesforce Loyalty Implementation Consultant Semi Senior** con experiencia en la implementación de programas de lealtad dentro de entornos retail y promociones complejas. El enfoque principal del rol será la **configuración avanzada de Salesforce Loyalty Management**, el diseño de reglas de negocio para acumulación y redención de puntos, así como la integración con sistemas transaccionales como POS y ecommerce. Buscamos un perfil con experiencia funcional y técnica intermedia, capaz de entender reglas de negocio complejas, trabajar con datos transaccionales y colaborar estrechamente con equipos de desarrollo e integración.

• Lead end-to-end Board EPM solution implementations, including requirements gathering, design, configuration, testing, deployment, and user enablement. • Translate FP&A processes (Budgeting, Forecasting, Consolidations, Reporting) into scalable Board models. • Facilitate client workshops, discovery sessions, and process design interviews. • Manage project timelines, deliverables, and client expectations. • Collaborate with PMO, solution architects, and technical team members to ensure successful delivery. • Create executive-level documentation, dashboards, and training materials. • Support continuous improvement of delivery methodology and internal accelerators.

Role Description As a Implementation Associate, you’ll be working with the Implementation team and report to the Team Lead, implementation and will be instrumental in assessing clients' HR and payroll requirements to ensure optimal configuration of the Employment Hero platform. - Facilitate and schedule training sessions, create work-back schedules, guide clients through the EH setup, troubleshoot issues, and provide ongoing consultation to ensure successful onboarding. - Work closely with teams across Support, Client Success, Payroll Services, Technical Support, Product, Risk and Compliance, and Finance to share knowledge and remain up-to-date on Canadian payroll regulations. - Collaborate with the Sales and partnership teams to align on SLAs to guarantee a smooth client transition, and identify opportunities for expanding product adoption. - Maintain a rotating pipeline of approximately 30 clients, ensuring efficient and successful implementation for all. - Regularly review client pipelines to track progress, identify potential roadblocks, and ensure timely delivery of all milestones during weekly 1:1 with your direct manager. - Generate and present monthly reports on implementation progress, client feedback, and potential risks to internal stakeholders. - Assist with KYC/ KYB processes during the onboarding phase to ensure compliance and smooth client transitions. - Identify opportunities for process optimization and work with internal teams to implement improvements that drive efficiency, improve time-to-value, launch ratio, and client satisfaction. - Address and resolve client issues or concerns promptly, ensuring a high level of satisfaction and minimal disruption to their workflow. - Gather client feedback and collaborate with the Product team to suggest improvements or feature requests based on client needs. - Ensure a smooth client hand-off to Support and Client Success teams. Qualifications - 2–3 years of experience in SaaS implementation or project management, with a proven ability to manage multiple client engagements simultaneously. - At least 1 year of hands-on payroll experience, with a solid understanding of Canadian payroll legislation and compliance requirements. - Exceptional organizational and project management skills to juggle multiple implementations simultaneously. - Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance. - Excellent interpersonal and communication skills to build trust with clients and internal teams. - A proactive, solution-oriented mindset with a passion for delivering an outstanding client experience. - Tech savvy and possesses the ability to learn. - Experience working in a start-up or high-growth environment is an asset. Benefits - You will work remotely, with the flexibility to own your time and impact. - You will access cutting-edge tools to amplify your work, knowledge and outputs. - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. - You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies. - You’ll also have access to a wide range of benefits that includes a very generous parental leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities.

• Responsible for the management and oversight of customer projects • Coordination of efforts between the customer and CivicPlus departments • Completing project scope and creating timelines • Coordinating training for successful maintenance/operation • Ensuring the successful delivery of all assigned projects