Experience. A better way.
Senior Solution Architect
Location
United States
Posted
12 hours ago
Salary
$136K - $204K / year
Seniority
Senior
Job Description
Senior Solution Architect
Talkdesk
• Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements • Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation • Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing • Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process • Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap • Partner with sales, product, and engineering to help prioritize products and features based on client needs • Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology. • Help build out department methodology and tools to improve quality and efficiency • Leverage strong technical acumen to identify process improvements and technical solutions
Job Requirements
- 3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business
- Experience with CX, CCaaS, and/or UCaaS solutions
- Software implementation or coding experience is a plus
- Familiar with creating and managing Web Services (REST/SOAP/WSDL).
- A proven track record of managing and delivering IT projects for enterprise companies
- Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
- A passion for helping people solve problems and a proven ability to understand progressive technology
- Excellent verbal and written communication skills and meticulous attention to detail
- Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients
- Ability to work cross-functionally in a fast-paced startup environment
- Salesforce and other CRM experience preferred
Benefits
- Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- 401(k) plan
- Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
- Talkdesk offers 14 paid holidays each year.
- Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
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