• Oversees note taking during meetings/calls and sends prompt recaps to all appropriate parties • Coordinates the resources needed to service project scopes by developing/owning strategic operational plans • Follows and implements each client’s Standard Operating Procedures (SOPs) • Works in close partnership with Project Manager to ensure smooth production process • May review timelines created by PM to ensure dates align to client SOP and needs • Collaborates with PM to meet client submission deadlines and expectations • May serve as the day-to-day client contact on select projects

• Use effective industry skills and abilities to support our innovative transportation services • Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies • Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies) • Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts • Responsible for the continuous improvement of a safe, efficient, and effective transportation system • Liaise between EverDriven and our clients while providing guidance, direction, and feedback • Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures • Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers • Develop and maintain open communication channels with project contractors, community officials, and agency staff • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections • Understand and follow safety rules established by regulatory bodies and client contracts • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

• Deliver sales and EBITDA growth at or exceeding budget for key customer accounts • Set financial targets and forecasts, analyze and track performance • Responsible for understanding EBITDA down to the product portfolio level of the customer, driving actions in order to enhance profitability • Develop and maintain account plans to identify and deliver strategic objectives that enhance the customer’s and Tekni’s relationship • Develop comprehensive, multi-year supply proposals, supported by sound financial analysis • Develop an understanding of the customer, to include their strategic plans, business state and gaps, organization, processes, etc. • Identify, develop and win specific business-development opportunities with the customer account • Negotiate supply contracts, quality agreements, P.O.’s, Non-Disclosure Agreements, Joint Development Agreements, etc. • Attend trade shows, and develop publications with Marketing and GTC to advance industry knowledge and customer knowledge as needed

Role Description We are looking for an Amazon Account / Store Manager to lead the daily operations and long-term growth of our Amazon marketplace business. This role is ideal for someone with hands-on experience in Amazon Seller Central or Vendor Central, strong analytical and creative skills, and the ability to drive sales while ensuring compliance. Experience in consumer electronics or related sectors is a strong advantage. - Account Management: Manage daily operations of Amazon Seller/Vendor accounts, ensuring accuracy, optimization, and compliance of all product listings. - Product Optimization: Develop and update titles, descriptions, bullet points, A+ content, and imagery to maximize conversion. - Advertising & Promotions: Plan and manage Amazon PPC campaigns, coupons, deals, and promotions to increase visibility and sales. - Inventory & Logistics: Monitor stock levels, coordinate with warehouses/3PLs, and ensure product availability. - Performance Tracking: Analyze KPIs (sales, ACOS, ROAS, rankings, reviews), prepare reports, and recommend improvements. - Customer Experience: Oversee reviews, ratings, and feedback while resolving customer issues promptly. - Competitive Analysis: Research competitors, pricing trends, and category performance to inform strategy. - E-Commerce Support: Contribute to online sales growth across other digital channels where Kramer products are sold. Qualifications - Bachelor’s degree in Marketing, Business, E-Commerce, or related field (preferred). - 1–3 years of experience managing Amazon accounts or e-commerce marketplaces. - Strong knowledge of Amazon Seller Central (Vendor Central is a plus). - Proven experience managing Amazon PPC/advertising campaigns. - Proficiency in Excel and data analysis (mandatory). - Familiarity with consumer electronics (preferred). - Excellent organizational, communication, and problem-solving skills. - Ability to work independently and manage multiple priorities. - Strong drive and motivation to succeed. Benefits - Competitive salary and performance-based bonuses. - Growth opportunities into broader sales roles within Kramer. - A collaborative and entrepreneurial team environment. - Exposure to cutting-edge consumer electronics products.